I believe many consumers have encountered after-sales problems with mobile phones, but because mobile phone manufacturers can always find excuses, the after-sales process of consumers is very difficult, and most of them have to be solved at their own expense or left unresolved.

I believe many consumers have encountered after-sales problems in mobile phones, but because mobile phone manufacturers can always find excuses, the after-sales process of consumers is very difficult, and most of them have to be solved at their own expense or left unresolved. But as more and more consumers complain on the "People's Complaints" platform of People's Daily , the official media has also noticed this serious problem, and the "fig leaf" of mobile phone manufacturers has been torn off!

According to data from the Shenzhen Consumer Council, in the first quarter of 2022, the official investment in mobile phone quality and after-sales issues reached 1,113. But thankfully, due to the attention of the official media and the efforts of consumers, mobile phone quality issues have also attracted much attention. More importantly, mobile phone manufacturers have also begun to make changes.

It is reported that Xiaomi has made a clear statement and will actively promote the resolution of consumers' reasonable demands and pass measures such as extending the warranty period. Taking the Xiaomi 11 series as an example, many consumers are troubled by motherboard quality problems, but Xiaomi has updated its after-sales service policy. Usually the warranty period of mobile phones is only one year, but the Xiaomi 11 series has been extended to 3 years, and will also increase users by 1 year of 200G cloud space service.

From Xiaomi's policy update behavior, it can be clearly seen that Xiaomi is equivalent to announcing, "We will be responsible to the end". This attitude is what other mobile phone manufacturers should learn and popularize.

If you are not satisfied with the attitude of domestic mobile phone manufacturers such as Xiaomi, compared with Apple , you can know how big the difference is. Friends who are familiar with Apple phones know that iPhones also have some quality problems. Take iPhone 6S as an example. This phone will lose paint shortly after using it, and it will also cause the battery to automatically shut down and restart after about 50%. After such a serious quality problem, after the outbreak, Apple did not give any explanation to consumers, and did not add or update any after-sales policy, it was completely an attitude of "consumers pay for the order themselves". This is just like foreign media reports that the price of TSMC's 3nm chip foundry has risen to $20,000, and Apple plans to pass it all on to consumers. Apple will not consider it from the perspective of consumers.

without comparison, there is no harm. Obviously, the attitude of domestic mobile phone manufacturers to correct their mistakes is worthy of recognition. It’s no big deal to make mistakes, but I’m afraid of stealing the bell and don’t care about consumers’ feelings. In my opinion, after-sales service is more important than pre-sales service. If the after-sales service is unsatisfactory, it will affect the overall shopping experience and seriously affect the brand's reputation! Therefore, domestic mobile phone manufacturers should still be like Xiaomi and correct any mistakes. This is the right way! What do you think about this? Welcome to comment and leave a message!