Bank of China employees explained at the opening ceremony of the Winter Olympics . Photo provided by the Beijing Branch of the Bank of China
Beginning of Spring just passed, it was still not dawn at 6:30 in the morning in Beijing, and Zhao Xin and his colleagues had already got up and packed up and set off. They have to catch the shuttle bus before 7 o'clock to go to the Bank of China branch in Winter Olympic Village, and have to do an nucleic acid test for before getting on the bus.
is only a 20-minute drive from checking in a closed-loop hotel to the outlet, but in order to prepare for business and ensure that the doors will be opened on time at 9 o'clock, they will start this routine before the opening of the Winter Olympics and will continue until the end of the Winter Paralympic Games on March 16.
"At present, athletes and team officials come to the outlets to handle more business are foreign exchange settlement and opening digital RMB wallets. Bingdun is very popular. Many foreigners exchange foreign currencies for RMB cash, and then go to the franchise store to buy surroundings." Zhao Xin said.
Compared with daily life, during the competition, the business undertaken by the 5 Bank of China's outlets within the Beijing Winter Olympics closed loop is not complicated, but in order to ensure the smooth processing of each business, Bank of China has been preparing for more than half a year, and hundreds of staff have devoted their full efforts to provide service guarantees. It is understood that during the preparation period, the Beijing Branch of the Bank of China sorted out and optimized 53 businesses, formulated more than 100 emergency plans, and clarified epidemic prevention regulations such as "two lines of revenue and expenditure" of cash.
Bank of China has served 2008 Beijing Olympics , which is the second time it serves the Olympics, so it is also called the "Double Olympic Bank". Among the front-line employees serving the Winter Olympics this time, even Zhao Xin, who has been in the industry for more than 8 years and is the deputy president of the Beijing Winter (Park) Olympic Village Branch, has not participated in the financial services work of the 2008 Beijing Olympics. The average age of 28 employees in this temporary branch of the Winter Olympics where she works is less than 30 years old.
However, they have the same strong sense of mission. In Zhao Xin's eyes, the young front-line employees are professional and energetic, and they have more than 10 small languages, and everyone can skillfully handle business in English. There was a short track speed skating men's 500m final on the night of the interview. "We will also watch the competition during the rest period to learn more about the Winter Olympics." Zhao Xin said that everyone also has their own little expectations, just to look forward to the athletes they like to do business.
employees of Bank of China answer customer consultations at the Winter Olympics venue. Photo provided by the Beijing Branch of the Bank of China
"Winter Olympic Work and Rest" for 12 hours of business
As January 1 enters a closed loop, on January 23, Beijing Winter Olympic Village officially "opened a village", Zhao Xin and his colleagues gradually adjusted to enter the "Winter Olympic Work and Rest".
is being scouted every day. Zhao Xin has already had his own schedule: get up at 6:30 am on work day, go to the hotel lobby for nucleic acid test at about 6:40, and take the shuttle bus before 7:00 to Beijing Winter Olympic Village (in the Bird's Nest area). Generally speaking, you should go to the outlet before 8 o'clock after breakfast and do some pre-business preparations to ensure that the door opens on time at 9 o'clock. The business ends at 9 pm, and I will do some settlement and other work, and I will be able to return to the hotel at about 10:30.
As the only banking partner of the Beijing Winter Olympics and Paralympics, Bank of China has set up 5 temporary outlets and 4 off-line self-service equipment areas in venues such as the Winter Olympics Village, Main News Center, Zhangjiakou Media and Broadcasting Center in three competition areas. The 5 temporary outlets are open for 12 hours a day, while ordinary bank outlets only cost 8 hours.
"The business hours are consistent with other merchants, and the industry has created the greatest rest conditions for us. Our outlet is 'last (day) and one day', and 28 employees work in two shifts." Zhao Xin said he is very happy.
According to the regulations of the Winter Olympic Organizing Committee, on the basis of ensuring freedom and comfort, nucleic acid testing must be conducted every day during Olympic-related competitions within the closed loop. "You can go late when is off , but you will definitely ensure that you have nucleic acid tests every day. After all, so many people eat and live together, so the epidemic prevention requirements will be very strict to ensure that abnormalities can be discovered in time, and the testing methods are also scientific and perfect." Zhao Xin said with a smile that he is used to doing nucleic acid. In order to strengthen epidemic prevention measures, the two shifts of employees did not meet each other.
In addition to staff, the Bank of China's outlets within the Olympic closed loop will also undergo strict environmental nucleic acid testing.According to Zhao Xin, for example, environmental nucleic acid testing is arranged every day for outlet lobbies and equipment; cash strictly implements the "two lines of income and expenditure" management measures, in which all the cash paid is original new coupons, and all cash earned through self-service equipment such as counters or ATMs need to be disinfected and put into customized cash bags, handed over to the branch warehouse, and no longer paid to the public. The staff at the outlet will also be equipped with corresponding epidemic prevention and control equipment.
such work and daily routines and strict epidemic prevention regulations will continue until mid-to-late March. According to the plan announced by the Winter Olympic Organizing Committee, the Beijing Winter Olympic Village will be closed on February 23, the Winter Paralympic Village will be officially opened on February 25, and the village will be closed on March 16. During the Beijing Winter Olympics Village (Winter Paralympics Village) competition, the "53-day × 24-hour" guarantee service will be provided to participating athletes and team officials. It is understood that after the Olympic-related service personnel closed the village on March 16, they still need to go through a period of health monitoring before they can get a closed loop.
financial services are "upgraded", and the digital RMB becomes the protagonist
In addition to epidemic prevention and control, a key task of the Bank of China is to provide financial services for the Winter Olympics. Zhao Xin introduced that since the "opening of the village", athletes and team officials have come to the outlets to handle more business, which is to settle foreign exchange. As the popularity of the Olympic mascot Bingdundun soars, many athletes and accompanying officials took foreign currencies to exchange RMB cash before spending. The Bank of China credit card and the first domestic digital RMB hard wallet officially issued, the "heat value" is not low. "Two days ago, figure skaters came to the outlet to apply for Bank of China credit card and opened a digital RMB hard wallet."
According to the Beijing Branch of the Bank of China, on the opening ceremony, the four digital RMB service desks located in the National Stadium (Bird's Nest) were a highlight outside the opening ceremony stage, and the digital RMB became the most used payment method for audiences in the venue.
compared with the types of business types such as bank account opening and financial management covered by daily outlets, the financial services undertaken by the five Bank of China outlets within the closed loop of the Winter Olympics are not complicated, but in order to ensure smooth business handling, Bank of China has prepared for more than half a year.
It is understood that in July last year, the Bank of China launched the selection of personnel in the industry, and then conducted three rounds of business training, including business skills, language communication, service etiquette, Winter Olympics knowledge, and daily first aid. Among them, foreign languages are basic skills, and all staff can be proficient in English to handle business. They have more than 10 small languages, including German , French, Japanese, Russian, Spanish , Arabic , etc.
"Daily care knowledge is also very useful. We also equipped a commonly used medicine box, which can be used when someone catches a cold during the competition. Colleagues take care of each other like family members." Zhao Xin said.
is not just a staff member, but also carefully selected what services are provided during the competition. It is understood that the Beijing Branch of the Bank of China focuses on overseas personal business, sorted out 53 business scenarios and optimized them to reduce the processing time. In addition, multiple departments have jointly formulated various emergency plans such as epidemic prevention, security, and self-service equipment software and hardware failures, with a total of 123 items.
has careful preparation and innovation. The counters of the five branches of the Bank of China can accept 28 mainstream foreign currencies at the counters of the Bank of China within the closed loop, and the self-service exchange machine can recognize 18 foreign currencies, which is more than the number of currencies accepted on a daily basis. The functions of the self-service exchange machine are also innovative. Foreigners do not need to open a bank account. They only need to hold a passport to exchange foreign currencies for RMB cash in the self-service exchange machine, and can also directly exchange foreign currencies for digital RMB hard wallets.
innovation requires a lot of testing and continuous adjustment of details. At first, the Beijing Dong (Park) Ao Village Branch had only one self-service exchange machine, but one was added for the sake of epidemic prevention and strengthening services. "The self-service equipment can complete a foreign currency exchange RMB business in 3-5 minutes, and there is basically no queue." Zhao Xin said. The branch started trial operation on December 15 last year, and the Olympic-related service personnel were basically in place. After that, a large number of stress tests were conducted, including the function use of self-service redemption machines.
The services provided by the Bank of China during the Winter Olympics are not limited to outlets, but also self-service equipment and payment acceptance equipment (mainly POS machines), which are located in competition venues, contracted hotels, designated hospitals, surrounding merchants, etc.Taking the construction of the digital RMB acceptance environment as an example, according to the Beijing Branch of the Bank of China, the branch undertakes the construction of the digital RMB acceptance environment for the Winter Olympics Organizing Committee Park, 11 non-competition venues within the Winter Olympics security red line, and supports the acceptance of soft and hard wallets of digital RMB.
Hundreds of guarantee personnel "online"
In addition to front-line employees of 5 outlets, Bank of China is also equipped with mobile time-based financial service personnel, shuttle through various venues, contracted hotels and hospitals within the closed loop.
In addition to the closed loop, Bank of China has hundreds of service and support personnel. According to Zhao Xin, as early as 2018, Bank of China established a Winter Olympics branch in Shijingshan District, Beijing to integrate into the Winter Olympics service guarantee. During the preparation stage last year, the procurement of materials needed for the red line and the acceptance of environmental construction, etc., was also the rear department responsible for it. In early January this year, the Beijing Branch of the Bank of China and the Zhangjiakou Branch respectively set up the Winter Olympics command center, with people on duty 7×24 hours a day.
"For example, there are special employees who are watching the operation of the entire ATM. If they find someone drops the card to the machine or swallows the card, they will contact the outlet staff as soon as possible, so as to better help customers recover it." Zhao Xin introduced.
On this basis, the Beijing branch competition command center will hold communication and coordination meetings with three outlets in the closed loop of Beijing every day. Each outlet will interact with information at the meeting when encountering problems, so as to improve the overall Winter Olympics financial services. "There are also many colleagues from the business line department who will give solutions as soon as we ask questions." Bank of China has served the 2008 Summer Olympics in Beijing, which is the second time to serve the Olympics.
It is understood that most of the front-line employees serving the Winter Olympics this time are young people. The average age of 28 employees of the Beijing Winter (Parasite) Ao Village Branch where Zhao Xin is located is less than 30 years old.
Most of them have not participated in the Olympic financial services 14 years ago, but with the same strong sense of mission, they hold the baton of service. Zhao Xin said, " green waters and green mountains are gold and silver mountains ", and there is another sentence: "Ice and snow are also gold and silver mountains". At present, my country has achieved the goal of "driven 300 million people to participate in ice and snow sports". As a "Double Olympic Bank", I cherish the opportunity to provide financial services to the Winter Olympics, and I also hope to show the good image and spiritual outlook of the Bank of China, the Banking Industry and even all Chinese people.
Beijing News Shell Finance reporter Cheng Weimiao Editor Wang Jinyu Proofreading Zhang Yanjun
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