There is no trivial to the people’s letters. The people call for me. I respond.
Changzhou Procuratorate Online
Changzhou Procuratorate Online
2019/10/21
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Let the masses write "not leave empty"
Let the masses call "reverberate"
In Changzhou procuratorate
This is not a slogan, but a fact
On January 22 this year, the 10th Procuratorate of the Supreme People's Procuratorate issued the "Notice on Deeply Implementing the Important Instruction of Procurator General Zhang Jun's "Reply to Every Letter from the Mass", which clearly proposed to strengthen the work responsibility of "Reply to Every Letter from the Mass", ensuring that every letter from the Mass is replied within one week and the processing process or result reply is completed within three months.
In response to this requirement, the Changzhou procuratorate has taken a number of measures to implement it. From February 1 to October 16, 2019, the Changzhou procuratorate received a total of 1,381 letters from the public. Except for the situation where anonymous or no detailed address and phone number, the 1,213 letters with the conditions for reply were responded within 7 days, with an effective reply rate of 100%.
"Every letter from the people reflects their judicial needs. The procuratorate insists on responding with a sincere and responsible attitude in judicial practice, so that the people can truly feel that their own interests are effectively protected and that fairness and justice are around them, so that they can achieve the organic unity of political, social and legal effects." Changzhou Procuratorate Procuratorate Ge Zhijun said this.
is very timely! Try to keep the public from waiting for
"I really didn't expect that I received a reply from the prosecutor within two days of sending the letter." In the first quarter of this year, the Tianning District Procuratorate accepted a letter from the public security who accused the public security of illegal handling of cases. After completing the preliminary review, the prosecutor rushed to the police station to investigate and understand the situation on the same day. After verification, there was no illegal situation in the police station's law enforcement process. The prosecutor immediately replied to the accuser by phone, and the reply result was recognized by the accuser.
"The prosecutors thought so thoughtfully and came to me to reply." In the case of Zhu Moumou's criminal complaint Zhonglou District Procuratorate handled by Zhonglou District , the prosecutor in charge considered that the complainant was old, inconvenient to walk and had a far-reaching place of residence. After reviewing and completing the criminal complaint case, he called to inform the case review results as soon as possible, and went to the complainant's home the next day to deliver the " reply letter " to do a good job in replies such as explanation and reasoning. The complainant thanked repeatedly.
"Making procedural replies within 7 days and substantive replies within 3 months is an important measure to safeguard citizens' legitimate rights, and it is also a higher requirement for the procuratorate to perform the functions of procuratorial administration." Cai Bo, director of the Eighth Procuratorate of Changzhou City Procuratorate, introduced, "Acceptance, processing and reply are closely linked. The procuratorate of the city insists on standardization and prudence, strives to achieve efficiency, and carefully identify the content of the letter through special persons' responsibility and rapid review and other measures. The petitions under the jurisdiction of the procuratorate will be promptly diverted to the corresponding business department by the control and application department. The petitions under the jurisdiction of the procuratorate will also be replied to inform the petitioners after receiving, and strive to clear the procedural replies every day."
attaches great importance to it! The procurator general took the lead in handling the case and gave an echo
"I felt like I had a solution when I received the call from the procuratorate and became much more at ease." The letter from Zhang Moumou said that he would actively cooperate with the procuratorate's investigation and verification work. On March 13 this year, the Procurator General of the New Taipei District Procuratorate received a letter from the public Zhang Moumou in the mailbox. "There is no severity of letters, and every letter is an urgent judicial need of the masses." Xu Yifeng, Secretary of the Party Committee and Procurator General of the New Taipei District Procuratorate, said. After receiving the letter, Prosecutor General Xu Yifeng immediately approved the complaint department, and the deputy procurator-general Zhu Shaohua took the lead in handling the case.
This letter involves a more complex cross-currency issue. On the one hand, the New Taipei Procuratorate's procuratorate quickly convened the organizers of criminal procuratorial, civil and administrative departments to understand the case handling situation, and on the other hand, they connected with the case handling center of the public security organs, grassroots police stations, and civil courts of the people's courts and investigated and verified it. On the 7th day of the letter approval, a public reply was made to the letter on the morning of March 20 this year. The clear content of the reply, targeted explanations and suggestions on protecting the rights and interests of the parties allowed Zhang Moumou to completely eliminate his doubts.
On March 25 this year, the Liyang City Procuratorate accepted a letter accusing the police officers of the court that obstructed supervision and investigation and sheltered from illegality. The discipline inspection and supervision department carefully reviewed the supervision process of the police officer. The problems reflected in the letter were not true, but the petitioner was reluctant to come to listen to the on-site reply. In order to promote the resolution of the conflict, on May 15 this year, Deputy Procurator General Zhong Jun of Liyang City Procuratorate led police officers, as well as third-party personnel composed of lawyers and people's supervisors, to other provinces, and made public replies to petitioners through PPT evidence demonstration, prosecutors' Q&A, and third-party personnel's evaluation and interpretation of the law. "The Liyang Procuratorate attaches great importance to this case and has done a lot of investigation. I supervise it from a procedural perspective, and the whole process is fair and open." said Xie Zhongqing, the people's supervisor. The petitioner was not only satisfied with the result of the reply, but also sincerely apologized to the prosecutors after the reply was completed.
The prerequisite for making a good physical reply is to improve the quality of case handling. The Changzhou procuratorate focuses on the combination of internal linkage and external cooperation, providing full guarantee for the quality and efficiency of case handling. After receiving requests from the public, the department of the charge application will establish a contact person system and other measures to follow up the handling progress every day, and actively cooperate with the prosecutor in charge to communicate with the parties involved. At the same time, the Changzhou procuratorate has long paid attention to prosecutor-police cooperation and prosecutor-judicial cooperation. Relying on the excellent external cooperation mechanism, it has provided the masses with quality response results more efficiently.
There is a way! "Suzhou Procuratorate e-visa" helps to improve the quality and efficiency of reply
In order to improve the efficiency and quality of reply, the people will not wait. The prosecutors also asked the information and intelligent platform "Su Procuratorate e-visa" for help. Through the "Suzhou Procuratorate E-Visit Communication", the control and application department can establish petition files in a timely manner and track petition dynamics at any time. The relevant information, processing feedback results, reply content, etc. of each letter are all traced throughout the system. "Search for the information of the letter-income, and the system can automatically identify the first letter or repeated letters." Prosecutor Cha Yongfeng introduced that this provides strong support for the procuratorate to actively prevent and reduce prosecutor-related disputes from the source, and provide risk warnings and prevention and control.
At the same time, the "Implementation Measures for the Risk Assessment and Warning of Law Enforcement and Case Handling of Changzhou Procuratorate (Trial)" and other risk assessment and warning mechanisms play a full role in petition work. The city’s procuratorates strive to do a good job in replying to letters and rescheduling lawsuits and visits, actively prevent and reduce prosecutorial disputes from the source, extend the significance of petitions, and truly meet the judicial needs of the people.
is effective! Let the masses feel fairness and justice around
"Please make the decision for us and pay back our hard-earned money! Please help the prosecutor!" In July this year, a large number of letters were poured in for several consecutive days, with as many as 400 letters, and they all reported their demands on the same case of illegally absorbing public deposits. The Eighth Procuratorate of the Municipal Procuratorate immediately attached great importance to it and immediately investigated the grassroots court in the jurisdiction of the crime. The same petition situation occurred at the same time. The two-level courts' control departments immediately rushed to the public security organs to verify the problem of the case, and transferred it to the relevant undertaking departments according to the demands reflected by the masses, and jointly studied and formulated a handling plan, and timely proposed a unified reply to the letters and demands of the case. On the basis of case risk analysis, they actively resolved conflicts such as interpretation of the law, psychological counseling, and coordination and liaison during the reply process, and effectively alleviated the confrontational sentiment of the people in the letters from the case through a series of proper handling.
Reply to a stack of letters to solve a type of problem behind the letters.In this case of illegally absorbing public deposits, the Municipal Procuratorate responded correctly, effectively avoiding the occurrence of collective petitions and online public opinion involving the prosecutors in the case. "Only by making a solid reply can the masses be free of doubts, patiently relieve the knots of their hearts, and make them feel more at ease." Cai Bo said.
text: Jin Xiao
Original text was published on October 20, " Changzhou Evening News " 6th edition
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