Quality is the lifeline of any enterprise with faith and pursuit. As an influential professional health examination institution on both sides of the Taiwan Strait, Xiamen Huli Guoyu Clinic (hereinafter referred to as Guoyu) has always regarded "high-quality medical care with an international perspective" as the soul of corporate development. Guoyu's high-quality medical care has always adhered to a high starting point. After Guoyu Medical Laboratory passed the National Accreditation Commission lSO15189, Guoyu introduced Taiwan's "medical quality control circle" concept and selected nearly 30 people to Taiwan for the first phase of the quality control circle training in September. Recently, experts from the Taiwan Medical Policy Association visited Xiamen again to provide the second phase of the quality control circle team. Carrying out medical training that is rare in China with such specifications shows Guoyu's determination to continuously improve medical quality and demonstrates Guoyu's lofty ambition to pursue the "Guoyu quality dream".
Taiwan Medical Strategy Association awarded certificates of conformity to Guoyu students of the "Cross-Strait Medical Quality Improvement Workshop".
Guoyu employee baking experience class.
Guoyu's touching service. The picture shows Guoyu employees changing diapers for customers’ children.
Speaking of the quality control circle, Guoyu General Manager Guo Dongyu said: "The quality control circle advocates a bottom-up spirit of quality improvement, and advocates that everyone dare to expose, face and solve problems. This means that every employee can put forward opinions on the problems existing in the development of the enterprise and use scientific methods to improve. If employees and the enterprise become better and better at the same time, I think Guoyu's quality dream will not be far away." In fact, the essence of QCC (quality control circle) lies in its "PDCA" cycle improvement process (PDCA is planning, execution, review and improvement), which coincides with Guoyu's pursuit of continuous improvement of quality.
version text/Reporter Chen Xinhui
version map/Xiamen Guoyu Health Management Center provides
[noun]
quality control circle
quality control circle English abbreviation QCC (Quality Control Circles), also known as quality group, QC group, etc. The first was the SQC (Statistical Quality Control) theory proposed by Dr. Deming of the United States in 1950, which is to use statistical methods to perform quality management. Initially, many companies also applied it as a method to improve the level of quality management. However, this method can only be used by professionals who engage in QC, and it is difficult for operators who produce on-site.
Later, Professor Ishikawa Kin from the University of Tokyo combined the concept of SQC with Japanese customs and culture. In 1962, he published an article "On-site and QC", systematically introducing the theory and application of QC. After that, it has been continuously popularized and promoted in Japan. Later, it was also widely used in non-manufacturing industries such as finance and service industries. The quality control circle concept has been introduced to more than 100 countries. Its characteristic is that a group consisting of grassroots employees. Through appropriate training and guidance, the group can explore, analyze and solve problems related to daily work through regular meetings.
Quality Control Circle is a working group that promotes this behavior by self-management, utilizing quality control concepts and technologies, demonstrating creativity, forming self-development and mutual development. The purpose of this activity is to develop their abilities, realize self-realization of members of the quality control circle, make the workplace full of vitality, increase customer satisfaction, and make social contributions.
Taiwan Medical Strategy Association
Taiwan Consortium Legal Person Hospital Evaluation and Medical Quality Strategy Association was established in 1999. It is an organization jointly donated by Taiwan's "Executive Yuan Health Department", Taiwan Hospital Association, Taiwan Private Medical Hospital Association, etc.
Medical Strategy Association has always handled various evaluations, certifications and visits with a rigorous, honest and fair attitude, and is deeply trusted by all walks of life. It has not only passed the ISO9001:2000 international quality certification, but also is the first professional evaluation institution in Asia and the eighth world to pass the International Health Care Quality Association certification. At the same time, it is also committed to promoting quality and patient safety concepts, promoting the use of quality management tools, and the education and training of medical personnel, so as to assist medical institution managers and health care professionals to improve medical quality.The mission of the Medical Scheme Association is "the driving force of medical quality". In the future, we will continue to work hard to actively establish partnerships with the people and the medical community to jointly improve the quality of health care, hoping that the people can obtain safe, high-quality, effective and humane health care.
Quality Control Training Apply innovation to actual work
Guoyu Second Phase Quality Control Circle Tutoring Site.
After more than a year of careful preparation, in early September, nearly 30 people from Guoyu QCC study team went to the Taiwan Consortium Legal Person Hospital for the evaluation and medical quality planning meeting (medical policy meeting) to participate in the first training of the quality management circle activity.
Deputy CEO Liao Xunxiang and Chief Consultant Zhang Guochang of Medical Sites Association conducted a variety of training for the Guoyu Quality Control Circle team in the "Quality Improvement Workshop", systematically expounding various professional tools and techniques for the quality control Circle activities, and actively interacted with the students to guide them to think divergently and find the problem from the quality control Circle activities they carried out, hoping to ultimately apply innovation to actual work, and drive the overall improvement of Guoyu's medical quality.
After participating in the QCC system theory and method study, Guoyu's team went deep into the QCC "Team Operation and Practical Exchange" training. During this period, the Taiwan Medical Strategy Association specially invited Nursing Director Xu Hanren of the General Hospital of the Three Military Affairs Office, Zhang Ligong of the Douliu Tzu Chi Clinic, and Dr. Xu Jianwei of the Kaohsiung Veterans General Hospital to share different QCC theme operation techniques and example analysis with the students, and conducted targeted interactions with the students, triggering them to "brain stimulation" for the upcoming quality control circle activities. Afterwards, Guoyu's team visited Harvard Medical Clinic in Taiwan to conduct on-site exchanges, and gained insight into the implementation, operation techniques and sharing of results and experiences of Harvard Medical Clinic in quality improvement, and successfully completed all the courses of the first training session of the quality control circle. During the training, Guo Dongyu went to the Medical Site Meeting to learn about the learning situation of the company's employees. During the sharing and communication between classes, Guo Dongyu shared his thoughts with everyone. He believes that the trainees should have a fundamental understanding of this training. The spirit of QCC should be a process of making work easier and making quality better. It should be to discover problems and seek ways to solve problems with a positive attitude. The same is true for life, which is interconnected and complementary to work. He asked the students to put down their burdens such as "winning awards in the quality control circle competition", truly calm down, and make the quality control circle well.
The second phase of QCC training focuses more on analyzing and solving problems that arise during the implementation of quality control circle activities. After a deep understanding of Guoyu on the spot, the experts from the Medical Policy Association "take the pulse" for each quality control circle team one by one, and provide accurate feedback on the shortcomings and problems in the quality control circle operation techniques. In combination with the "diversified quality improvement tools", the circle members can break beyond the limitations of the quality control circle PDCA techniques and think about and solve problems from a more creative and diversified perspective. During the tutoring process, Zhang Guochang, chief consultant of the Medical Strategy Association, instructed the students: "The quality control circle itself is just a basic tool. Don't take it too seriously, but focus on mastering its way of thinking. The tools themselves should be used flexibly, and can be used according to actual conditions and in conjunction with other tools or methods. Let us use the quality control circle tool to create a greater space for quality improvement." The second phase of
training ended. Through comprehensive learning results considerations and professional evaluation, all students in the National Quality Control circle passed the assessment and obtained the "Certificate of Cross-Strait Medical Quality Improvement Workshop" issued by the Medical Strategy Association, which wrote an extraordinary mark in their life experience.
Quality improvement There is no end point, only a new starting point
is responsible for the health examination of customers. The picture shows Guoyu preparing a full set of radiation-proof products for customers who undergo CT examinations.
"Quality improvement means lifelong investment, no end, only a new starting point. Focusing on and continuing to improve and improve high-quality medical care is Guoyu's unchanging persistence." Guoyu's head of Guoyu said loudly.Guoyu has always insisted on doing health examinations with a global perspective and paid great attention to "going out". General Manager Guo Dongyu visited medical institutions in the United States, the United Kingdom, France, Singapore, Japan, Taiwan and other countries and regions many times to exchange, inspect and study. At the same time, Guoyu spares a lot of money every year to organize employees and middle-level cadres to visit and study medical institutions in Beijing, Taiwan, Hong Kong, Japan, Singapore, Europe and the United States to understand the development status of outstanding colleagues around the world, so that Guoyu's business level and service quality will continue to align with the international level.
Guoyu has close medical exchanges with Taiwan. When asked why he valued Taiwan's medical care so much, Guo Dongyu said: "The common language and cultural background of the two sides of the Taiwan Strait have made our communication without barriers. At the same time, Taiwan's medical service level ranks as the leading position in Asia, and there are many places worth learning." As early as the spring of 2012, the National Geographic Channel documentary "Asia's New Horizons: Taiwan's Medical Miracle" introduced: Taiwan's medical technology has long been well-known internationally. Among the top 200 hospitals in the world, Taiwan accounts for 14, second only to the United States and Germany, ranking third in the world and first in Asia. In the same year, when evaluating the World Health Rankings, the British magazine "Economist" comprehensively listed Taiwan as the second place in the world, second only to Sweden. Therefore, Guoyu pays great attention to improving high medical quality by actively participating in and promoting cross-strait medical institutions and medical exchanges and cooperation.
As the only medical institution in the province, Guoyu participated in the "Cross-Strait Medical Quality Promotion Exchange Competition" held by the Taiwan Medical Policy Association for two consecutive years (2014 and 2015), and competed with Taiwan's medical institutions on the same stage to improve medical quality through competitions. Guo Dongyu, who led the team to participate in the cross-strait medical quality promotion competition, felt a lot. He said that Taiwan has a unique control over medical quality and has formed a "quality control circle". Through extensive and in-depth exchanges and communication with Taiwan's "quality control circle" colleagues, the company will further carry out quality management activities with national characteristics and in line with national development among various departments, so that employees can actively and proactively participate in how to provide customers with better medical services, and form a good "quality control circle" atmosphere for all employees.
Core Strategy to Create a strong corporate platform to attract talents
Guoyu organizes dozens of people to visit and exchange every year. The picture shows outstanding front-line employees visiting Taipei Wanfang Hospital.
Talent Strategy is Guoyu's core strategy to build high-quality medical care. Just last year, Guoyu introduced Xu Lilin, a PhD doctor. This student studied under Professor Chen Keji, a famous expert in integrating traditional Chinese and Western medicine and academician of the Chinese Academy of Sciences, has worked in Grade A hospitals for more than ten years before coming to Guoyu. Xu Bo, as the head of the Guoyu Quality Management Circle, director of the Quality Management Circle Implementation Committee and chief counselor, sighed: the company is willing to invest heavily in quality improvement and dares to let new employees like me who have no "qualifications" in the company take on this important task, which truly demonstrates Guoyu's determination to pursue high quality. I think such a platform is trustworthy and entrusted, and I can find the motivation to work and the goal of moving forward here.
Guoyu introduces diverse talents, such as Zhang Junbin (Medical Doctor, Professor), a health management expert from Taiwan, a Hong Kong-born flight attendant Zhou Enyi of Thailand, and so on. There are outstanding leaders in each position. "Many people believe that the reason why many talents join Guoyu is purely because of high salaries. In fact, it is not the case, because an employee who will join because of high salaries will easily be poached by a company that offers higher treatment. I think the franchise of talents still depends on the company's efforts to make the platform bigger and stronger, and to show the sincerity of recruiting talents to attract them." Guoyu General Manager Guo Dongyu said meaningfully.
"Build a powerful platform" is repeatedly mentioned by General Manager Guo Dongyu. In order to attract and retain talents, Guoyu spared no effort to create a good corporate atmosphere, regard quality as the soul of the company, and build a powerful platform for Guoyu employees that can make them feel proud. Only by winning the future with talents can Guoyu’s quality path have the most core guarantee.
Stick to the original aspiration. High-quality medical care comes from the love of parents in practicing medicine.
Guoyu team visited Shuanghe Hospital Affiliated to Taipei Medical University.
Adhering to high-quality medical care is Guo Dongyu's original intention to found Guoyu. Because of this, Guo Dongyu has constantly rejected the temptation of chain and even listing, and has only insisted on making the best efforts and strengthening Xiamen Guoyu, a professional health examination institution. "High-quality construction is to be real, without shortcuts. The most important thing in this investment is to rely on "heart parts", not on hardware, capital, etc. If Guoyu's corporate construction and culture are compared to a big tree, then the faith of inheriting my father's love is the foundation of this tree" - General Manager Guo Dongyu said meaningfully. It turned out that it was his father who deeply influenced him.
It is understood that Guo Dongyu's father, Mr. Guo Zongxian, is a rural doctor, commonly known as the barefoot doctor. The story of him treating patients as relatives has been reported by local media. Back then, in order to treat patients, Guo Zongxian often had to walk nearly 10 kilometers of mountain roads, and with the time to see a doctor, it took a day to go back and forth. But Guo Zongxian didn't complain, and he had been doing it for forty years to send medical treatment and medicine to fellow villagers with inconvenient transportation. The biggest impression my father left on Guo Dongyu was great love. Not only did he often not charge money for patients to treat patients, but he also often paid for them to buy medicine for patients. How much can be done, how much can be calculated? Guo Zongxian always silently helped these villagers like this, and forty years, he has won praise from fellow villagers far and near.
Growing up in such a family environment, under the example of his father, Guo Dongyu's belief was formed: he would not practice medicine without love. For Guoyu, this kind of love is to be responsible to customers and provide truly high-quality medical care and touching services. In the end, this belief has also been condensed into the inner soul of Guoyu people.
Today's Guoyu, the whole country is united in keeping with great love. We have reason to believe that the tree of corporate culture with love, inheritance and responsibility in the country will become more and more prosperous!
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