set up a quality consultation service desk to answer questions and solve questions on the spot.
issues customer satisfaction survey.
Red Net Time March 16 (Correspondent Yuan Shanggang, Li Ruixuan, Lu Shuli) March 15 is the 40th International Consumer Rights Day. China Petroleum and Chemical Corporation Yongzhou Branch organized a series of activities with the theme of "Promoting consumption fairness together", jointly building quality integrity and fully implementing the social responsibility of "every drop of oil is a promise" and "Eie Wandian has no counterfeit goods".
China Petroleum and Chemical Corporation Yongzhou Branch carried out self-inspection of oil product quantity quality in combination with the "100-day competition for gas station service improvement" activity, and strengthened the quality supervision of oil product import, sales and storage. Measure the water content of the gas station oil tank, check the replacement of the water removal filter element at the gas station, and ensure that the quality inspection pass rate of oil products is 100%. Use the gas station LED display screen to scroll the promotional slogans, distribute popular oil products materials and customer satisfaction surveys, improve customer participation and experience, and help improve service levels.
distributes oil products popular science publicity materials to customers.
At the same time, a quality consultation service desk was set up at the gas station. The employees taught customers how to make a preliminary judgment on the quality of oil products from four aspects: color, smell, feel and label, identify the authenticity of oil products, answer questions on the spot, and create a safe and secure consumption environment. In addition, the company held a customer open day event at Daozhou Oil Depot, inviting customer representatives and carrier drivers to visit the oil depot quality inspection room, explaining the oil product verification process in detail, allowing customers to experience the quality culture of Sinopec up close.
Invite customer representatives to visit the oil warehouse quality inspection room.
For many years, China Petroleum and Chemical Corporation Yongzhou Branch has actively undertaken the important task of the main channel of refined oil and has always adhered to the quality goal of "high quality and sufficient quantity, and satisfactory customer". In the next step, the company will leverage consumer rights days to continuously improve service quality and efficiency, and create a good image of "a good enterprise for the Party and the people" with all their hearts and emotions.
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