On the occasion of the 40th International Consumer Rights Day, Sinopec sold Shanghai Petroleum and other countries to actively carry out the "3.15" legal publicity campaign around the theme of "Promoting consumption fairness together", and more proactively, more vigorously and more accurately play the social responsibility of protecting consumer rights.
01 Different "3·15"
Online publicity and comprehensive efforts
Recently, in order to strictly implement the epidemic prevention and control requirements, Sinopec sold Shanghai Petroleum immediately issued the "Notice on Further Strengthening Epidemic Prevention and Control and HSE Work" to refine the epidemic prevention and control work plan. Employees at all levels of the company acted upon the order and strictly implemented the company's requirements for epidemic prevention and control. In special periods, the forms are different and the responsibilities remain unchanged. This year's event is carried out in the form of "less gathering on site and publicity through multiple channels".
releases two issues of risk warnings closely related to consumer rights through the OA platform: First, remind and provide prevention and control suggestions for the current hot online live streaming and provide prevention and control suggestions; second, a comprehensive interpretation of the "Regulations of the Supreme People's Court on Several Issues Concerning the Application of Laws in the Trial of Online Consumer Disputes (I)".
Focusing on the theme of "promoting consumption fairness together", it has carefully produced legal publicity posters, consumer rights protection manuals and other materials to promote Sinopec's corporate legal culture of "operating in accordance with the law and integrity" and the corporate mission of "boosting for a better life", and guide consumers to establish the concept of rational rights protection in accordance with the law and safeguard their own rights and interests in accordance with the law.
02 Same speed
library station service "non-closing"
According to the needs of epidemic prevention and control, Sinopec sold Shanghai Petroleum quickly arranged and deployed the city's oil supply, production safety, epidemic prevention and control, and made every effort to ensure the safe and stable supply of oil and non-oil products, and resolutely won the battle against epidemic prevention and control. The company's affiliated warehouse station "stays at its post". In addition to equip employees with masks, gloves, disinfectants and other epidemic prevention materials to ensure their own safety, as an external service industry, all stations ensure that disinfection every day, require visitors to wear masks, conduct temperature checks, and open a "green channel" for refueling for medical care, seeking help, emergency and other vehicles, and build a safe and orderly "protective wall" for consumers with all-round services.
03 Different services
Legal consultation into the grassroots
In early March, Hudong Branch and Shanghai Dongpu Human Resources Co., Ltd. came to the Hudong Gas Station to carry out volunteer legal service activities, preaching and promoting the law for sanitation workers, takeaway boys and residents of the surrounding community, guiding them to effectively use legal means to resolve labor and rights disputes, and reasonably and legally protect their rights and interests. The legal team patiently answered the legal issues raised by the masses such as financial management disputes, labor infringement, and notarization of family division agreements. During the consultation period, young volunteers from Hudong Branch provided hot drinks, snacks and mobile phone charging services to front-line workers, and distributed the "Labor Rights Protection Manual", which received unanimous praise from workers.
04 Same promise
Quality and warm services
During the epidemic, in order to reduce physical transmission and reduce the risk of infection, Sinopec's sales of Shanghai Petroleum provided a series of "contactless" services to customers. Through the "Come on Sinopec" APP and the "Sino-Shanghai Petroleum Member" WeChat official account, customers can experience online recharge, one-click refueling, self-service car washing, online electronic invoice issuance and other services, fully meeting the "contactless" needs of customers in special periods.
Consumer rights are no small matter. Sinopec will continue to be committed to providing consumers with high-quality products and services, do a good job in protecting consumer rights, and effectively fulfill the social commitment of "every drop of oil is a promise" and "Eie Wandian has no counterfeit goods". We will work together to fight the epidemic and provide customers with "warm" services with tangible actions.
Source: Sinopec Sales Shanghai Petroleum
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