Civil Aviation Resources Network July 20, 2016: CAPSE's "2016 Second Quarter Airline Service Evaluation Report" was officially released, and 34 airlines entered the evaluation list. Emirates, ANA, Korean Air , Singapore Airlines , and EVA Air were selected as the best airline in the second quarter.
Which services are the most important services for civil aviation passengers? Why do passengers prefer an airline? What else do they expect from the service?
below comes from the true evaluations of CAPSE passengers on each airline:
1. Emirates Airlines
1. This time, we traveled to Bangkok, we took a rich airline. The feeling was very good. Whether it was cabin service, meals, pilot driving level, or aircraft comfort, the stationary ground duty check-in counter was very considerate, which made people feel worth the price. The flight attendant and the flight attendant are very good-looking.
4. There are stewardess from twelve countries. The service attitude is good and the food is average. If I checked, I will still let me pass it if I overloaded it.
5. The service is very considerate. The friends have special meals and small gifts, which are worthy of praise. I just sat for more than 8 hours and couldn't sleep, so I was too tired.
6, The flight attendant of Emirates Airlines gave me the feeling that it was like the United Nations, and people from many countries served everyone together, and they all felt pretty good! fine.
7. There are few people, basically everyone can sleep in a row, with a large screen, ambient light, and a very pleasant voyage. The TV can watch Asian areas and use free internet, but unfortunately I slept all the way.
8. It is worthy of being a rich aviation company, with complete entertainment facilities and airWi-Fi.
2. ANA Airways
1. From receiving the boarding pass to the lounge to boarding, there are Japanese people doing services throughout the journey, without outsourcing, allowing people to fully appreciate the quality of service as high as ever. The quality of food brought by Japan in the on-flight catering is naturally fine, and the American meals are slightly insufficient. Just look at the rice and you can tell.
2. ANA's flights are indeed extraordinary, with great service, treatment and catering. The flight attendant has a very contagious smile, and there are free on-demand movies, TV series, programs, music, and a good experience on the plane. It's a perfect flight experience.
3, ANA 777 is flying, very good. The 777 cabin is spacious, the seats are very comfortable and the space is large. The flight is also very stable. The flight attendant is very beautiful, haha. It's just that the meal is average, not as good as the legendary ones. No matter what, it is much better than domestic airlines.
4. The service attitude of Japanese stewardess is very good, and the attitude of domestic stewardess is not satisfactory. She asked her to help pour a glass of water. I took the cup and put it on the table. The stewardess looked down on me and said to the air: "You can pour it for you if you put it here!" I was so convinced!
5. ANA's domestic line is as comfortable and punctual as international line. I fell in love with this airline for the first time I took it!
6. The lounge in the evening was crowded, but no one was sitting there, it was orderly, and there was an hour of sushi performance and tasting. On-board service did not expect that the new aircraft such as 787 had a little space, and the small table and seats were leaning backwards and did not fly to the United States' 777ER designer.
7. ANA's food is also very average, there are no desserts, and the economy class seat is also very small. Although the flight attendant is old, his dress and makeup are very exquisite!
8. ANA's overall service is very good, but there is only one waiter who can speak Chinese.
3. Korean Air
1. It’s disappointing to not be able to play games, but the service is really thoughtful
2. The service is thoughtful and has a high appearance. Very good, very good
3. Every time I take Korean Air, I feel at home and feel like I’m
4. All Korean flight attendants are pretty. They chat with a flight attendant better. A funny sister
5. Korean Air’s business class service is really not covered! Very thoughtful, the flight attendant came to say hello before takeoff and after landing! The service standards are quite high! Night flight meals are also served one by one! When the plane was about to arrive, the flight attendant had
6 as it was 5 a.m. The seat space of the economy class was also large, and the legs were comfortable to put
7. The Korean Air route had Chinese flight attendant service. Bibimbap is very good.But I am not allowed to eat the AW burger I brought with me. After departure at 2 pm, we will start at around 16:00 pm and provide staple food, including bibimbap, beef rice, chicken rice, vegetarian food. At around 22 o'clock, I provide a meal of beef rice spaghetti bread
8. I took a Korean plane for the first time and felt good, and it was more user-friendly than domestic flights. 1. The audio and video entertainment system is not limited by take-off and landing time. 2. The phone in the aircraft seems to be free to use the flight mode phone (I see that the sticks around are always used) 3. The seats are spacious and will not squeeze your legs.
4. Singapore Airlines
1. The plane meal is average, not as magical as the legendary one, the service is still good. The key point is that the captain of the SQ382 was driving very well! The road is steady!
2. Singapore Airlines, Economy Class Catering is the best airplane meal I have ever eaten in these years!
3. Xinhua is indeed a 5-star airline. It instantly kills all domestic airlines, has first-class service awareness, and always listens to you patiently. Even if nothing is gone, it will continue to be sorry. The airplane of A380 is atmospheric, with two layers above and below, but unfortunately I can't go up and take a look.
4. I have been on SIA many times and I am very satisfied with the service meals on time! Singapore Airport ’s humanized design and service are also great! When going to Southeast Asia, I will choose SIA first!
5. SIA is really good. There are too many entertainment facilities on the plane. I can’t finish watching it after taking a few times. There are a lot of duty-free goods on the plane. The flight attendant is also very considerate!
6. The meals are good, the cabin facilities are good, and you can arrive on time. However, there is a kind of coldness in this world called Singapore Airlines.
7, very cool! ! ! The A350 feels so amazing, but it’s not very satisfying to fly for 40 minutes!
8. The flight landing is inaccurate, and the takeoff and peaceful flight stages are very stable. If the airflow is affected, it is probably even more powerful if the smaller plane shakes. There are ice cream and lots of wine. The staple food is average. The flight attendant service is in place, and most flight attendants speak Chinese!
5. EVA Air
1. In order to take the kitty plane, I chose this flight. I like it very much!
2, 19 years old, 747-400, very stable, with very low visibility when landing, and only saw the runway at the last moment, reverse trust was strong! Evergreen's maintenance work is done well!
3. Although it was late, the air waiter had a good attitude. The children cried and went to settle down immediately. The guests would ask if they didn’t eat. It was different from Cathay Dragon!
4. The cabin is comfortable and the service is good. Although there is violent handling, the airline has solved it responsibly!
5. I was delayed today, the air service felt good and the meal was OK. Unfortunately, there is no choice for drinks. The facilities are worse than before, and it seems that the plane can be recharged after seats before.
6. EVA Airlines is worthy of winning service. The waiter has a good attitude and whispered to disobedient passengers. The company's training is really in place!
7. Evergreen's service and meals are definitely better than domestic airlines, but the price is also better.
8. EVA Airlines service is very good! I hope there are more entertainment activities in the sky!
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