In the nursing home in Nanjing East Road Street, Huangpu District, 92-year-old Grandma Zhao was looking forward to nursing staff Qinzhen coming to work early in the morning. Today is Grandma Zhao's day for bathing, and she "specified" to Qinzhen to wash her. Qinzhen is the most popular caregiver in the nursing home. Many elderly people say that she is like her daughter, and she even clamors for her to do it when taking a bath or feeding her.
Some people say that nursing home is the "last home" for the elderly to move into, and caregivers are the "family" who accompany the elderly to the last section of their journey.
In Shanghai, there is a social organization that cultivates and gathers many caring people like Ru Qinzhen to protect the "last home" of the elderly. Shanghai Xinqing Community Service Development Center operates and manages nursing homes embedded in the community. It has been established for 12 years without accidents and no complaints, and has received praise from many elderly people and their families.
Story of the Shanghai Nursery Aunt
is a difficult thing to take a bath for the disabled elderly , but Qinzhen has a way. "When carrying the elderly from the nursing bed to a special wheelchair, you should pay attention to protecting the elderly's cervical spine and waist; after the elderly sit in the wheelchair, they should quickly fasten the seat belt to prevent the elderly from sliding down, which is the most susceptible place to neglect; bathing the elderly for up to 15 minutes, and it takes too long to be afraid that the elderly will catch a cold or have hypoxia; their hands and feet should be quick and light enough..." That morning, Qinzhen helped Grandma Zhao take a comfortable bath.
drank a sip of water, and Qinzhen and another caregiver were busy cleaning. " Xinqing" has a "harsh" requirement for the environment of nursing homes: there should be no smell in the elderly's room . Hu Huizhen, the director of the nursing home , checks the sanitation environment every day, and even goes up to the elderly’s pants to smell whether the elderly’s pants smells of urine.
Qinzhen is the most popular caregiver for the elderly
To avoid the odor, caregivers should check the elderly frequently. Once they find that the elderly have urinated, change their pants in time; increase the frequency of cleaning the room; disinfect the urinary and other utensils that the elderly use every day...
A clean and sanitary environment can reduce the probability of the elderly getting sick. Qinzhen proudly told reporters: She has been here for more than 8 years and has served more than 100 elderly people, and none of them have suffered from bedsores.
Qinzhen, who is in her early 60s, wears a pair of myopia glasses and is thin, and is from Shanghai. In Shanghai, there are very few nurses from Shanghai. Because nursing the elderly is dirty and tiring, many Shanghai people are unwilling to do it. However, among the three nursing homes under Huangpu District, "Xinqing", more than half of are operated by "Xinqing", and they all have worked for more than four or five years.
Qinzhen is changing diapers for a disabled elderly man
Qinzhen helps an older woman wear shoes
"Some families are unwilling to find a caregiver who is a little older, but they have advantages." Cao Lijuan, founder of "Xinqing" and winner of the national " Ruzi Niu Award ", told reporters that "Xinqing" tends to recruit caregivers who are in their 50s and have some experience. They can understand and empathize with the joys and sorrows of life and death in nursing homes. For the elderly in Shanghai, there is no obstacle in language communication and emotional communication.
Qinzhen's family has good financial conditions. Her husband and daughter feel sorry for her and have long asked her to quit her job as a caregiver; but from the bottom of her heart she wants to do this job. She had no father at the age of 7, and her mother also died when she was in her 40s. Every time she sees an elderly person speaking Shanghai dialect in the nursing home, she thinks of her parents. An old man had just been sent in and was not used to the life here, so he was making a fuss to leave. Qinzhen patiently enlightened her; an old man she had served in the nursing home passed away in the hospital, and her eyes were swollen every time.
The service of the "post-90s" young man is not easy to take care of the disabled elderly, and the elderly with flexible legs and feet are not easy to take care of.
Yuyuan Street The elderly care home is in her 80s: she will secretly spit out the medicine she fed in. She stands on a chair and dances when she is happy, throws out the clothes folded by the nurse for other elderly people from the wardrobe... For such a "naughty" old lady, the nurse will focus on taking care of her and don't let her have any dangerous situations.
Some semi-demental and forgetful elderly people will have many ridiculous situations. "Her emotions of the elderly come and go quickly, just like children. If we treat them patiently, we will coax them ." Xue Haibing, assistant director of the elder care home of Yuyuan Street, is a young man born in the 1990s. He looks white and speaks slowly. After graduating from Zhejiang Shuren University, he entered the Yuyuan Street Elders Care Home for more than four years.
The smiling navy is very patient with the old man
When he first started to contact the old man, the navy said that he was particularly serious. Anything that the old man proposes is like a case-solving, and he must check it clearly. An old man was very forgetful. The nurse had fed him medicine, but he said he "didn't take it" and ran to the navy to complain. After the Haibing helped the old man check the camera, he found that the nurse had indeed fed the old man medicine. The navy explained to the old man, but the old man said that no matter what camera he was, he would still look for navy every day. At first, the navy would explain to the old man seriously, but later he found that he said something interesting to tease the old man and distracted the old man's attention, and the old man forgot about it in a while.
Recently, an old man in his 90s lived in the elderly care home in Yuyuan Street. He suffers from gout and cannot eat soy products; but soy products are good things and are often found in elderly meals. The old man mentioned "refunding money". The navy "has a clue". Discuss with the old man: When there are bean products in the elderly meal, give him more other dishes, and give him the bean products as well. He can give the bean products to other elderly people for food. When the old man heard this, he was happy.
There are also some elderly people who are "too flexible" in their brains, and they also need to worry more about the staff. An old man with good fortune in all aspects lives in the same room with a semi-demented old man. The former deliberately said something ugly to the latter. An old man saw that other old man's family brought biscuits and fruits, but he didn't have them, so he secretly took other people's biscuits and fruits...
The staff must take care of the "bullying" people and criticize the old man with good fortune in all aspects in a tactful way. The staff did not expose the elderly who stole biscuits and fruits, but instead added afternoon refreshments to the elderly, which were more hygienic and did not allow the elderly to no longer be competing.
In the past two years, due to the impact of the epidemic, elderly care homes have often been "closed". The family members cannot come in to visit, the elderly will be in a bad mood, and their emotions will be "contagious" and "one will bring another group". Seeing the old man feeling upset, the staff were anxious. I asked the elderly to video remotely with their families twice; but the elderly felt that there was a barrier through the screen. So, the worker sealed the entrance of the courtyard from a distance, allowing the old man to look at his family through the glass door of the room and the glass door at the entrance of the courtyard to relieve the elderly's emotions.
Be a good "parents" of "small society"
Nursing home is a "small society" , and Cao Lijuan, the founder of "Xinqing", is the "parents".
Cao Lijuan, who is over 60 years old, is a well-dressed Shanghai aunt who speaks with ease. Before she retired, she was a civil affairs cadre in Nanjing East Road Street, Huangpu District, and she worked hard to serve the elderly for many years.
Whether a nursing home is good or not lies in internal management. "Control strictly" is the feeling of many caregivers. During the recruitment, Cao Lijuan told the nurse: There is no reason to say to the elderly, and they are wrong, and you just want to fight back and scold them, and don’t come if you can’t do it. But at work, if you feel wronged, you can tell me. "She will take care of big and small things in the organization. When the management team members and nursing staff encounter problems at home, she will help them 'be ahead'." said Ye Wenjun, director of the elder care home of Yuyuan Street, said.
Many problems in nursing homes not only occur in the hospital, but also outside the hospital......
Nursing homes have "neighbor avoidance effect", and this is even more so when it is opened in an alley. Nandong Community Elderly Care Home is open on Ningbo Road, and is surrounded by Laoli Lane, which is a veritable "supply home in the alley". When the drive was just around, residents often came to make trouble: the ambulance came, the residents felt noisy, and the complaint phone number was blown up; the elderly’s clothes were drying on the balcony, and the residents said it was “unlucky”, and some residents simply hung their underwear at the door of the elderly’s care home.
"The existence of the elderly care home is to serve residents. It must not only satisfy the elderly and their families, but also the neighbors around it." Cao Lijuan took the gifts and visited the neighbors one by one, saying all the good things.
Take care of the elderly and deal with family members. Three nursing homes have received hundreds of banners from their families, and there have been no complaints or zero accidents in 12 years; but they have also encountered family members who drove an BMW car to send the elderly in, paid a month's nursing fee, but refused to pay it again. The staff went to find the family. The family said that they had a lawsuit and would pay the elderly’s care fee when they had a lawsuit and got the money. "We are helpless with such family members; but as long as the elderly enter our door, we must take good care of them."
Care and comfort
This year's Lantern Festival, as in previous years, three nursing homes set up rooms for the elderly and prepared reunion dinners. The management team has done nucleic acid test , entered the elderly room, and presented them with self-scheduling programs... Let the elderly live happily every day is the biggest wish of the "Xinqing" staff.
"12 years ago, almost no elderly people who are staying in are taken home by their children after being sent in. They go out from here, either in the hospital or further away. " is a bit cruel, but this is the reality.
The elderly who live in nursing homes are disabled and dementia-free elderly people who are unable to take care of their homes; the other is the elderly who have good legs and feet but no space to settle in their homes. The latter's situation is even more regrettable.
Some families have caught up with the old renovation, and the elderly gave the compensation to their children and entered the nursing home by themselves. During the Chinese New Year, some children will take the elderly out for a reunion dinner, but they will send it back that night; some children will rent a room in a hotel and stay with the elderly for one night, but they will still send it back to the nursing home the next day...
Some elderly people sighed after coming in, because after the old renovation, the compensation was separated by the children, but some children were not satisfied and felt that the elderly were "benefiting one and the other"; some elderly people have four children, and they allocated the compensation for the old renovation, and the four children took their grandchildren to take turns to see him, but once the old renovation was over, the children would go back to the children. I have never been here...
staff member Lu Weidong teaches the elderly hand exercise "Palm puppet"
There are elderly people who are very thoughtful and cannot sleep. Full-time psychologists will provide psychological counseling for them regularly, and nurses often comfort the elderly, holding the elderly's hand and saying, "You just treat me as your daughter"; every year on various festival days, nursing homes will arrange programs to make the elderly happy; usually there are rehabilitation personnel who teach the elderly health exercises and enrich their lives...
"The nursing home is the 'last home' of the elderly." Ye Wenjun was deeply touched. She said that we may not be able to give the warmth of the elderly and the small families, but gives them the warmth of the large family as much as possible. In addition to giving them physical care, they also attach importance to spiritual comfort.
Column Editor: Tang Ye Text Editor: Tang Ye
Pictures in this article: Jun Meng Yuhan photographed
Source: Author: Tang Ye
