1. Panda Life Electronic Litigation Bao user complaint data is released: it has been rated "Putting a Caution"
20 National Retail E-commerce Consumption Rating List Based on the massive big data of 480 e-commerce enterprises' user consumption dispute cases accepted by the third-party "E-commerce Consumer Dispute Mediation Platform 315.100EC.CN) in 2020, it is obtained based on the evaluation of multiple indicator models of feedback rate, feedback timeliness, and satisfaction, and its data rating is completely automatically generated by the system. A total of 82 retail e-commerce platforms with complaints in 2020 were listed, and some of the cases will be selected on the eve of the "315 Consumer Rights Day" and were routinely released by the "2020 China E-commerce User Experience and Complaint Monitoring Report" jointly released by the TOP10 influence social think tank of my country's "Belt and Road" E-Commerce Research Center, and jointly released by Telefenbao through the 3,000+ reporter database of subscribed and registered by the Internet Economic and Social Commission.
Today is the "Panda Life" Telephone Received Consumer Rating Data. According to "Tiansubao", in 2020, "Panda Life" received a total of 9html consumption ratings, of which 1html won the 3 " not recommended orders ", 5 " caution orders ", 3 " recommended orders ", and the overall consumption rating for the whole year of 2020 was " caution orders ".
2. "Panda Life" annual telegram complaint data
2.1 Consumer problem distribution
According to the Internet Economic and Economics "Dianshubao" e-commerce database (DATA.100EC.CN), "Panda Life" has problems with refund issues, online fraud, difficulty in return and exchange, delivery issues, after-sales service, logistics issues, false promotions, order issues and overlord terms .
2.2 Regional distribution of complaints
According to the "Dianshubao" e-commerce database of the Internet Economic and Economics Society, the main concentrated users who complained about "Panda Life" in 2020 are overseas regions, Guangdong Province, Shandong Province, Chongqing City, Beijing City and Shaanxi Province .
2.3 Gender distribution
According to the Internet Economic and Economics "Dianshubao" e-commerce database, among the users who complain about "Panda Life", boys account for 16.667%, and girls account for 83.333%.
2.4 Complaint amount
According to the Internet Economic and Economics "Dianshubao" e-commerce database, the consumption amount of users complaining about "Panda Life" is mainly in the range of 100-500 yuan, 1000-5000 yuan, 500-1000 yuan, and 500-1000 yuan, accounting for 50.000%, 26.667%, 16.667% and 3.333% respectively.
3. Typical case disclosure
[Case 1] "Panda Life" falsely reported weight and charged high overseas postage
Ms. Liang purchased 3 plastic boxes on the Panda Life Platform APP on December 14, 2020, totaling 183.24 yuan. After purchasing and shipping, I learned that the shipping fee was more than 400 yuan, and other air freights reached more than 2,000 yuan. I voluntarily gave up this order, but there was no return operating system. Any perfect online shopping platform has a customer service system (Amazon, JD) and a return and refund system. In addition to packing, Panda Life also notifies it to charge a daily fee of RMB 0.3 per day for the storage warehouse. I hope to handle the order refund and cancel the packaging and warehouse storage as soon as possible, and the goods can be sent back to the domestic address.
[Case 2] "Panda Life" The package has not been received for a long time. After-sales service is poor. Ms. Li placed a few items at Panda Life on September 18, 2020. Because the postage is too expensive, she only retained one item in the end. The item was later displayed on September 20, but the package has not been received until now. Contact customer service and they gave a package number that cannot be found. Moreover, you have to buy something to know the postage, so you need to ask for a full refund and the balance in the account will be refunded in full.
[Case 3] "Panda Life" The weight of the product does not match the actual situation. The shipping fee is higher.
Ms. Yang bought Chinese snacks online on the Panda Life app on December 10, 2020. This app only marked the price of the snacks in the snack purchase interface, and did not mention any later overseas shipping costs. And the items have entered their company warehouse very quickly. It cannot be returned after it is put into storage. Since the shipping fee can only be seen after entering the warehouse, and the shipping fee is too high than the normal level, I now want to return the items I bought. But the refund for this app is only Monday and Thursday, and I don’t know if it will be successful. I also purchased the so-called quarterly card of this app, and I thought it was of no use and wanted to return it together. At the same time, it is also believed that the so-called product weight on this app does not match the actual situation. Hope to get a refund.
[Case 4] "Panda Life" applied for transportation during Double 11. The freight is unreasonable and it is dissatisfied. Reply: It has been processed
Ms. Zhu submitted a package in "Panda Life" during Double 11 this year to apply for transportation. However, the actual shipping fee does not match the website's instructions, which is obviously much higher. As shown in my uploaded photos, after I removed all sensitive products such as food, liquids, etc., the shipping fee submitted still does not meet the official quote provided by the Panda Life website. I then proposed to send the items to my domestic address, but was still told to pay extremely unreasonable shipping fees. And there is no other complaint channel. If I don’t accept such a price, they will dispose of my items at will or even destroy them after the 60-day warehouse storage period.
[Case 5] "Panda Life" purchases products at a low price, and the high shipping fee is aroused dissatisfaction. Reply: It has been processed
Ms. Fu purchased a beaker on the Panda Life APP platform on November 2, 2020, worth 131.6 yuan, and a kitchen appliance, worth 57.06. The platform uses a low price to purchase international shipping and does not inform the forwarding fee in advance. Customer service requires payment of the product fee first. After paying the product fee, it finds that the shipping fee will be paid up to thousands of yuan. At this time, there was no place to choose a refund. After contacting the customer service, I finally returned the 57.06 yuan sold by the appliance, but the money was returned to the platform's account. It was said that it could be transferred out, but it was actually very troublesome. It took a long time to wait, but it has not been received. Another beaker's 131.6 yuan has been ruling and has not refunded it.
[Case 6] "Panda Life" purchase products were rejected for customs clearance and returned. After-sales customer service statements have raised doubts. Reply: Has been processed
Ms. Xiao complained that she purchased a wall breaker and some blood sugar test strips on "Panda Life" on September 5, 2020, and applied to send it to Canada. Ms. Xiao sent it on the 7th day after paying the international freight and insurance premiums. After ten days, she tracked and checked my parcel online according to the logistics order number provided by Panda Life. She found that the parcel was returned by Shanghai Customs on the 17th. So she contacted Panda customer service but was told that the parcel was transported normally. After the parcel was returned on September 19th, she still told the parcel was transported normally. Only after sending the screenshot of the found logistics information to the platform did you admit that the package was returned by the customs. When she knew that the package could not be sent to Canada, Ms. Xiao asked to send the package to China's address, but encountered a panda life staff delaying and saying that she had not received the package returned by the post office and could not know the delivery time, but Ms. Xiao said that the deliveryman of China Post had returned the goods on the 21st.
[Case 7] "Panda Life" products cannot be delivered, and it is difficult to withdraw the order balance. Reply: It has been processed
Ms. Gong said that on July 31, 2020, she purchased goods with a total amount of 471.90 yuan on the "Panda Life" website. After payment, the merchant notified me that the goods could not be shipped and suggested that I cancel the order. After I cancelled the order, the merchant did not return the 471.90 yuan paid for the order. However, the account balance of "Panda Life" increased by 471.9 yuan. You can only send emails and find manual customer service to withdraw your balance. I didn't get a reply after sending the email.
4. The 2020 National Retail E-commerce Consumption Rating List was released
In the "2020 National Retail E-commerce Consumption Rating List", the rating platforms that received the " not recommended orders " are: Zhaoliangji, WeMeng, Yougou, German WJ, Daily Youxian, Haolemai, Gome, Watsons, Zhuanzhuan, Overseas Shopping Duty Free Shop, COFCO W Mai.com, Melele Furniture Network, Koala Haigou.com.
has received the " Caution Order " ratings: Benlai Life, Child King, Amazon, Secoo, Yipin Weike, Dianbao Baby, Panda Life, Asus Mall, Youhuo, Huali.com, Dolphin Home, Beibei (Beidian), and Douyin.
has received the " recommended order " rating: Haihu Ocean Shopping, Tuhu Automobile, Xiaohongshu, Suning.com, Mogujie, Darlingjia, Youzan, Vipshop, iBelli, Dangdang, Weipaitang, Greensen Mall, Bonpont, Overseas Shopping No. 1, JD.com, Xiaomi Youpin, Yangwo, Hongbolin, Huawei Mall, Pinduoduo, Feelunique, Fengqu Overseas Shopping, and NetEase Yanxuan.
The platforms that have received " no rating " are: Magazine Cat, Global Self-select, National Overseas Shopping, Online Game Service Network, Kuaishou, Aikuen, D2C, Mengtui, Golden Eagle Shopping, Dingdong Maicai, Zhe800, NICE, German BA Bodyguard Mail, Samsung Online Mall, Xianyu, Tmall, Weidian, Trading Cat, HIGO, Magazine Cloud, Bian, Nianfeng Dadangjia, SF Express, Yiguo Fresh, Boqi.com, Mama Shopping, 1 Yao.com, Hunqu, Sephora, Taobao, Juanpi, Tmall International, Xiaomi Mall 33 companies.
