gives you free regular maintenance without limiting the number of kilometers and times within 6 years after purchasing the car. This is an important reason that prompts car friend Mr. Zheng to buy the Dongfeng Nissan Sylphy sedan at the Dongfeng Nissan Fuzhou Zhongsheng Fuyu 4S store. But recently, after more than a year after buying the car, when he drove the car to this 4S store again to prepare for maintenance services, the store told him that because he had too many maintenance times, the rules of unlimited times had to change, which made Mr. Zheng difficult to accept.
The relevant person in charge of Dongfeng Nissan Fuzhou Zhongsheng Fuyu 4S store said that he was willing to refund the difference for Mr. Zheng, and the latter said that he could not accept this plan.
"It is said that maintenance is not limited to the number of times and mileage, but now it is going to change its mind."
Mr. Zheng told reporters that on August 16 last year, after comparing the prices and services of several stores, he decided to buy a Sylphy sedan at Dongfeng Nissan Fuzhou Zhongsheng Fuyu 4S store in Cangshan District, Fuzhou.
"At that time, the store said that it would give you a worry-free service for the whole vehicle that is not limited to kilometers or times within 6 years. The price in the agreement is 5,380 yuan. If I don't want this service, the price can be deducted." Mr. Zheng said that considering that there will be more mileage after buying a car, he decided to choose to give you a worry-free service for the whole vehicle.
For more than a year after buying the car, he often drove out to discuss business and occasionally drove on business trips by himself. So far, the mileage has exceeded 46,000 kilometers. According to the calculation of maintenance every 5,000 kilometers, he has maintained it for 8 free maintenance times in the 4S store. However, when he was preparing to go to the store to maintain it recently, he was told that because he had too many maintenance times, the store can only provide up to 8 free maintenance services a year in the future. "Or up to 4 times in half a year."
Mr. Zheng said that this statement made me unacceptable because the service agreement signed with the 4S store clearly stated that the double insurance worry-free service has no limit on the number of kilometers or times within 6 years, but now it is limited.
The photo he photographed was pasted in a large promotional poster in the 4S store when he bought the car, which also shows that the regular maintenance given by this service is indeed unlimited to the number of kilometers and times.
4S store: willing to refund the service price difference
This morning, the reporter contacted the relevant person in charge of Dongfeng Nissan Fuzhou Zhongsheng Fuyu 4S store. According to him, the store launched the double-insurance worry-free service, which was considered that most family cars had a mileage of about 20,000 kilometers a year, and 4 regular maintenance was enough, so the terms were specially listed in the service agreement: Once the purchased vehicle is used for operational services, the double-insurance worry-free service will automatically fail.
once said that Mr. Zheng's car had a mileage of more than 46,000 kilometers in more than a year, and the system analysis exceeded the number of driving of ordinary household users.
"We are willing to refund the difference of this service for users. For example, the original value of this service is 6,000 yuan. If the user has used it for one year, then we will refund it 5,000 yuan." He once said that under normal circumstances, 8 maintenance times a year can completely meet the needs of home users. "Of course, if Mr. Zheng does not accept this plan, he is welcome to negotiate in the store."
Lawyer's opinion: The specific services are carried out according to the agreement
Shanghai Jianwei (Fuzhou) Lawyer Zhuo Wenbin said that if the 4S store and the user have signed a specific service agreement and have made an agreement on the service content, then both parties should perform the contract according to the content of the agreement.
"If the 4S store thinks that the user has a large mileage and is suspected of being an operating vehicle, so it needs to show its maintenance times, then the burden of proof is with the 4S store." Lawyer Zhuo suggested that Mr. Zheng can negotiate with the store first to encourage him to continue to fulfill his contract. "If 4S cannot provide evidence, then Mr. Zheng has the right to ask him to provide unlimited maintenance. If the 4S store refuses to perform its contract, Mr. Zheng can use judicial channels to protect his rights."
1007 will continue to pay attention to the progress of this matter.
(Reporter, Editor: Liao Shen)
