Jiangnan Metropolis Daily News All-media reporter Wang Jingwei Photo report: On June 24, Ms. Xiong, a citizen of Nanchang, called the public hotline of our newspaper, and reported that she had handled membership business at the Chongqing Dezhuang Hotpot Restaurant (hereinafter referred to as Dezhuang Hotpot) in Xinjian District Xincheng Wuyue Plaza, and recharged 800 yuan. At that time, the clerk said that the recharge membership was 38% off and the next time the meal was paid. On the evening of June 22, when she came to Dezhuang hotpot again for consumption, she was told by the clerk that the membership could only be used for lunch.
Ms. Xiong told reporters that the clerk had always enthusiastically introduced to her that the recharge members could enjoy many discounts. At that time, I was also spending at night when I was handling the recharge business. The clerk just said that it could be used when the price of the dishes did not change much in the future, and there was no mention of the fact that the dinner could not be discounted.
htmlOn June 24, the manager Huang from Dezhuang Hotpot said that the store does have a discount activity that can be enjoyed by recharge corresponding amounts, which lasted for more than two months.
"The employees in the store are all old employees and have also undergone corresponding training, so there will be no unclear introduction." Manager Huang explained to reporters that he has already introduced the use of members to Ms. Xiong clearly. The membership card can only be used for lunch discounts, and dinner cannot be enjoyed with discounts.
Finally, after negotiation, Dezhuang Hotpot gave Ms. Xiong a 100 yuan cash coupon and explained that the clerk might have made mistakes while working. Ms. Xiong expressed her recognition in this.
Source: China Jiangxi Network-Jiangnan Metropolis Daily
