Today is the 12th day of the Spring Festival travel rush. Have you set off? Facing the background "100,000 Whys" every day, as a treasure girl who is good at answering various questions, the editor specially made this travel book, and presented it with both hands, one post in hand, and you have no worries about the Spring Festival travel rush. You deserve it!
Q: Editor, when buying a ticket, you selected the wrong date with your hand slide. What should I do? Urgent!
A: You need to change the ticket at this time. If you have not exchanged for a paper ticket and no later than 30 minutes before the drive, you can apply for a change on the website; if you have exchanged for a paper ticket or within 30 minutes before the drive, please go to the ticket window of the station to handle it. The editor reminds: Each ticket can only be changed once. Before submitting the ticket purchase order, you must carefully check the passenger information, travel date, number, ride range and other important information to avoid delaying your trip.
Q: The travel plan has changed. The train ticket you bought has to be refunded before it has been warmed up, and I feel disheartened.
A: I feel sorry for you for a second, take a small notebook and write down how to apply for a refund. If you are purchasing tickets online and do not exchange for paper tickets and no later than 30 minutes before driving, you can apply for a refund online. If you have received a paper ticket or within 30 minutes before driving, please bring the original valid ID card of the passenger used when purchasing the ticket to the station ticket window to apply for it. Depending on the refund time, the system will deduct the corresponding handling fee.
Q: The ticket was lost before departure, so helpless!
A: Don’t panic! Whether you lose your ticket before taking the bus, after entering the station security check, or during the trip, you can contact the railway staff and provide valid identity certificates. After verification, the loss is processed and the procedures will not affect your travel.
Q: When getting off the train, I was busy and lost my ticket. The unit still needs to reimburse the ticket. Can I get the same ticket?
A: According to relevant regulations on national invoice management, the tickets and other transportation tickets issued by the railway department have invoice attributes. Passengers lose their tickets and cannot reissue them. So you still have to keep your tickets properly.
Q: The baby is too young and does not have an ID card. How can I buy real-name tickets?
A: When purchasing children's tickets online, if the child has a valid ID card, it can be added as a common contact person. If there is no valid ID card, you can use the identity information of the adults in the same industry to purchase tickets. It should be noted that children cannot ride alone in principle.
Q: I will set off tomorrow, but suddenly I found that my ID card was lost. Can I go home?
A: Don’t worry about cute girls! You can apply for a temporary ID card for taking a bus at the train station, and you can apply for it at the temporary ID card processing window of the station. It should be noted that this temporary identity certificate is only valid for the day of the application. If you still have to take the bus the next day, you need to re-process it.
Q: This year, I plan to take the elderly to celebrate the New Year together, but the elderly have poor legs and feet, so they come into the station with their luggage and get on the bus, and are very worried.
A: The railway department has specially prepared reservation services for passengers who are old, weak, sick, disabled, pregnant, and those who need key services. You can click on the "Key Passenger Appointment" service option on 12306APP between 12 and 72 hours before boarding, and fill in the relevant information as required. The railway department will provide the elderly with one-stop caring service to get on the station to relieve your worries.
Q: What to do? I got off the car and found that my handbag had fallen on the car. Can I find it back?
A: There are many travelers during the Spring Festival travel rush, so everyone must take care of their own belongings. If you accidentally leave your luggage on the train, you can log in to the railway 12306APP to register lost items.
Q: My mother took the high-speed rail alone in the morning, and now she can't contact her with no battery on her phone. She must be very anxious. How can I tell her to pick her up at the exit in the afternoon?
A: Make the key points and take a hardcore operation! On the 12306 website or APP, order a high-speed rail takeaway for my mother, and write what she wants to say to her mother in the notes. This can not only solve my mother's lunch, but also make her feel at ease, killing multiple goals at one fell swoop.Let me say more, from now until February 19, passengers place orders to book high-speed train self-operated products through 12306APP, and use Alipay to pay, and enjoy a 50% discount, with the maximum discount of 30 yuan! The activity limit is 1,000 places per day!
Q: Is there a time limit for ticket refund and change services? I want to take a trip that can go wherever you go.
A: Please apply for ticket purchase, change, refund and other services on the 12306 website. Please do not later than 30 minutes before driving; if you are within 30 minutes before driving, please go to the station ticket window to handle it. On the 12306 website, please do not later than 48 hours before driving.
Q: When I register on the 12306 website, I prompted that the identity information is duplicated. What should I do?
A: When registering a user in 12306, if I encounter a prompt for "duplicate identity information", please take the original valid ID file filled in on the 12306 website to the station ticket window or follow the prompts to handle it online through the railway 12306APP. After the window processing is completed, existing registered users should log in to the 12306 website as soon as possible to modify their identity information, and newly registered users should re-register as soon as possible.
Q: My phone has changed its number. Do you need to change the binding number before the website?
A: In order to facilitate your use, it is recommended to change the binding number in time to facilitate the reception of system notification information. When changing or retrieving passwords, you also need to bind the mobile phone number for operation. Log in to the 12306 account, change the mobile phone number in the account, and re-check the new mobile phone number in two-way, and then complete the modification after passing.
What other travel questions are there
You can call 12306 service phone
or consult the local station
The editor reminds passengers
Must pick up tickets early
Reserve the security check entry time
I wish everyone can get home early
