Source: Watch the news Knews finally grabbed the special air tickets on Double Eleven. I was happy to go and happy. I didn’t expect it to be a waste of time...

Source: Watch the news Knews

Finally grabbed a special air ticket on Double Eleven

I was happy to go to happy

I didn’t expect it to be a waste...

Double Eleven rob tickets encountered "bug"

The cause of the incident was

In the early morning of Double Eleven 11

Many consumers grabbed a discounted air ticket to Japan on Fliggy platform

Originally, the ticket should be issued if I got the ticket normally. l0 But waited for a whole morning,

didn't issue tickets

and then asked the customer service.

said there was a "bug" and the ticket was gone.

Shanghai round trip to Tokyo

Mr. Chen bought two copies

ANA Shanghai round trip to Tokyo air tickets

A total of 2664 yuan

Calculate one person 1332 yuan

Beijing round trip Osaka

A netizen bought two big one small

Beijing round trip Beijing round trip

A netizen bought two big one small

Beijing round trip ANA air tickets to Osaka

priced at a total of 4790 yuan

She also intercepted the promotional map of Fliggy

Beijing round-trip Osaka air tickets with tax included in 1661 yuan

Shanghai round-trip Vancouver

Not just flights to Japan

Some netizens grabbed 2959 yuan

Shanghai round-trip Vancouver

The result is the same

After the ticket is not issued

Merchant compensation plan It is

refund, and the full refund

is 500 yuan compensation

, but consumers say they cannot accept such a plan

On the "Black Cat Complaint" platform,

"Yuanda International Airlines Service has not issued tickets"

As of the evening of the 12th, the number of complaints has reached 258

, and it is still increasing

merchants: the price difference requirement cannot be met

, which is involved in the relevant store manager

ml0 Because of the mistakes of the staff

88% off (i.e. 12% discount) in Double Eleven related activities

mistakenly set the discount to 12%

00 people placed orders in a short time that day

The store soon discovered the problem

immediately took the relevant preferential policies for offline

and the measures to close the store

But at this time there were more than 2,000 orders

because the order quantity and amount involved were particularly huge

0 Yuanda International Airlines Service said

for consumption The requirement of making up for the difference cannot meet the

can only be fully refunded and compensated 500 yuan

. For consumers,

After all, it is very expensive to buy air tickets for the same period of time. Customer service said that the original price of this order was abnormal.

. Mr. Meng, the person in charge of Yuanda International Air Service, said that

. The store has been closed since the night of Double Eleven.

. Currently, through their communication, more than 600 consumers have accepted

and received a refund and compensation

and hundreds of people also initially accepted the solution

is negotiating and processing

. The remaining 1,000 orders

. Because it is not accessible and consumers do not accept it,

has not yet been resolved

: The merchant's operation error caused

in the early morning of November 13,

. Fliggy responded that

platform left traces after leaving traces in the background

confirmed that the merchant was indeed operating error caused

. 13

Merchant staff price placement

There are serious operational errors

The discount of air ticket products placed

from the original 88% discount to 88% reduction

Platform party is actively communicating with merchants

full efforts to deal with this matter

Contact users through various means

communicates with follow-up matters

Fliggy refuses to comply with the promised safeguard measures

compensate consumers for air ticket differences and other related losses

So how much is this price difference?

Take the round trip from Shanghai to Tokyo after the Spring Festival in 2020 as an example

Discounted price starting in the morning of Double Eleven

February 7th to February 13

Shipment flights from Shanghai to Tokyo

Economy class air tickets with tax in total less than 900 yuan

It is understood that this "bug" will be quickly restored in two minutes

The air tickets purchased by consumers on Fliggy

are normal promotional prices

Search ANA round trip air tickets at the same time and place

The most expensive price is around 3,500 yuan

, and the price difference between air tickets during the Spring Festival holiday is even larger

, from January 26 to January 31,

, the price of air tickets from Shanghai to Tokyo, look at the price of air tickets from

, within two minutes of "bug"

, the price of air tickets obtained is only around 1,300 yuan

, the current purchase price starts from 6,000 yuan

, many netizens say that

, merchants should be responsible for their mistakes Responsible

Even if the merchant is not responsible for

platform, it should be responsible for

complaints. The consumers who complained unanimously believe that

targeted agents without issuing tickets

but Fliggy did not comply with the explicit compensation regulations

and lacked after-sales service

suspected of deception and false propaganda

lawyer: consumers have the right to hold

for the focus of controversy in this incident

—the difference must be made up for the price difference

lawyers believe that

is released according to Fliggy platform "Air Ticket Service Guarantee Standard"

If the merchant refuses to issue the ticket

Merchant shall pay a penalty of 500 yuan

and bear the price difference of the buyer to purchase the air ticket products separately

that is, re-purchase the ticket higher than the first ticket purchase price

can compensate the difference part

Lawyer: Consumers have the right to require the platform to fulfill their responsibilities

Article 114 of the Contract Law: "The parties may agree that when one party breaches the contract, they shall pay a certain amount of liquidated damages to the other party according to the breach of contract, or they may agree on the calculation method of the amount of compensation for losses arising from the breach of contract."

In this incident, the Fliggy Platform has agreed on a compensation method for breach of contract, which is the expression of intention of the parties and is legal and valid. Consumers have the right to require Fliggy Platform to fulfill relevant compensation liabilities in accordance with the "Air Ticket Service Guarantee Standards".

Is this "fleece"?

This incident reminds people of

The online store was fleece incident some time ago

At that time, the UP owner of B station "passerby A-"

After seeing an online merchant mistakenly set a navel orange of 26 yuan 4500 grams to 4500 kilograms

guided fans to use the price loophole to place orders

"pull" nearly 7 million yuan in a short time

caused fruit farmers to close Taobao stores

Then Taobao responded that

has protected the store as soon as possible

B website also said

This incident caused a bad social impact

Therefore The account in the UP main site will be banned.

. The consumer who purchased "special air tickets" this time

. The view of this incident is

. First of all, the customer who suffered losses in the purchase of air tickets

did not "take the initiative" to "flee"

but was waiting to buy normal promotion tickets

. Secondly, the customer himself suffered economic losses

. Because if he was helpless, the compensation of

. 500 yuan could not make up for the ticket price difference of

. For those who bought navel oranges,

. Even if they could not buy navel oranges

, they would not suffer such economic losses

(Comprehensive: Shangguan News Chengdu Business Daily Pengpai News)

In this incident, the Fliggy Platform has agreed on a compensation method for breach of contract, which is the expression of intention of the parties and is legal and valid. Consumers have the right to require Fliggy Platform to fulfill relevant compensation liabilities in accordance with the "Air Ticket Service Guarantee Standards".

Is this "fleece"?

This incident reminds people of

The online store was fleece incident some time ago

At that time, the UP owner of B station "passerby A-"

After seeing an online merchant mistakenly set a navel orange of 26 yuan 4500 grams to 4500 kilograms

guided fans to use the price loophole to place orders

"pull" nearly 7 million yuan in a short time

caused fruit farmers to close Taobao stores

Then Taobao responded that

has protected the store as soon as possible

B website also said

This incident caused a bad social impact

Therefore The account in the UP main site will be banned.

. The consumer who purchased "special air tickets" this time

. The view of this incident is

. First of all, the customer who suffered losses in the purchase of air tickets

did not "take the initiative" to "flee"

but was waiting to buy normal promotion tickets

. Secondly, the customer himself suffered economic losses

. Because if he was helpless, the compensation of

. 500 yuan could not make up for the ticket price difference of

. For those who bought navel oranges,

. Even if they could not buy navel oranges

, they would not suffer such economic losses

(Comprehensive: Shangguan News Chengdu Business Daily Pengpai News)