In recent times, , , , has suffered heavy rains in South China, and it has even rained for 29 days in Guangzhou within 30 days. After the summer solstice, the whole country will also usher in large-scale rainfall.
After every heavy rain, a large number of " soaked water truck " will pour into the used car market. Relevant sources revealed that in just one city in Guangdong, the annual " dragon boat water " and "typhoon season" will give birth to a large number of used cars soaked in water, and these soaked in water eventually flowed to the whole country.
Why do water trucks increase after heavy rain?
In areas with severe flood conditions, water accumulation will cause a large number of vehicles to be flooded. The flooding height of these cars has exceeded the vehicle's platform, and the circuits and electronic equipment in the vehicle are likely to be irreversible and have basically no repair value. Therefore, car owners sell them at a low price and then flow into the market in large quantities.
In addition, improper wading driving can also cause damage to the vehicle. For example, engine damage caused by engine inlet and ignition in water. If the vehicle does not purchase water wading insurance, in this case, ordinary vehicle damage insurance will not be compensated. In order to avoid losses, the car owner will also sell such vehicles at a low price. This has added a batch of "water-soaking trucks" to the market. The purchase price of
soaked water truck is low, but after "careful" concealment, it can be disguised as a normal used car for sale, with extremely generous profits. Therefore, many illegal merchants still take risks to sell even though they know it is a fraud.
passed professional used car testing, and some problematic vehicles such as soaking water and major accidents can be screened and eliminated.
However, the "one car, one condition" of used cars is very complicated. At present, it is difficult for all testing institutions to make zero mistakes, so there will still be problems such as mis-checking and missed inspections. Even in the mature US used car market, this problem cannot be completely eliminated.
On the other hand, the coverage rate of complete maintenance records of domestic 4S stores is very low, and it is not like the United States has authoritative third parties such as Carfax to provide car inspection reports, which further increases the difficulty of traceability of used car quality issues.
CARFAX report example. CARFAX summarizes information through multiple channels and finally gives a vehicle history report. Through the report, users can check all the transfer records of the vehicle after leaving the factory, and fully understand whether the vehicle has been scrapped, whether it has had a major accident, whether the engine has been replaced, etc.
detection methods cannot be 100% effective. If consumers really accidentally buy such problematic vehicles, will they have to suffer losses themselves?
Some large offline used car markets will introduce corresponding after-sales measures to protect consumer rights. For example, Beijing Huaxiang providers, the largest used car trading market in the country, can get a refund in 3 days, provided that the user has self-certified that there are problems with the vehicle, such as accident cars, soaking in water, adjusting tables, etc. But for consumers, many people often find out that there is a problem with the vehicle after driving for a few years, preparing to resell or overhaul. Due to the time limit, it is difficult to protect their rights again.
Internet used car platform, taking the leading e-commerce Guazi used car as an example, it will more thoroughly protect user rights and interests through "strict listing and loose after-sales service".
"strictly put on the shelves" means that starting from the source of the car, Guazi strictly implements "must-check for every car" and forms a professional inspection report with more than 300 details to ensure transparent car condition. According to relevant sources, during the testing stage, Guazi will screen out nearly 3‰ of problematic vehicles, refuse to be put on the shelves, and eliminate major problematic vehicles from the source. And on this basis, Guazi also jointly launched the "Car Condition Quality Insurance" with China Insurance , which guarantees that the vehicle has no accidents, no fire, no bubbles, and no adjustment tables. Through authoritative underwriting, it makes buying a used car more secure.
"Wide after-sales service" means that there is no threshold for after-sales service. You can return the vehicle at will without reason within 7 days. Vehicles involving major issues can be refunded for life. The
7-day no-reason return service first gives consumers the first layer of guarantee: within 7 days of receiving the car, whether you are not satisfied with the car or have problems with the car condition, you can return the car without reason. After the launch of this service, multiple media outlets were also invited to experience and supervise, and gained unanimous recognition from consumers and media.
Even if the user purchases the problematic car due to a detection error, as long as the vehicle is confirmed to have major accidents, blisters, and burns before delivery, Guazi promises to return the car for the original price for life.
It is learned that a user in Beijing purchased a Ford SUV on Guazi platform in 2019. Two years later, he reselled the vehicle for a major inspection and found that there might be an accident in the car. After Guazi re-inspection, he confirmed that there was a problem with the vehicle before the car was sold, and the user received a full refund.
Similarly, a user in Guangzhou bought an Mercedes-Benz C-Class in Guazi. After purchasing the car for nearly three years, he found signs of blisters during maintenance and overhaul. He contacted Guazi to solve it. After Guazi re-inspection, he confirmed that the problem was true and the user was also given a refund for the car. In addition to the
refund policy, Guazi Used Cars also provide sufficient daily car use guarantee, including 30-day comprehensive warranty, value-added extended warranty services, etc., providing all-round escort for consumers in short-term, medium-term and long-term use of cars.
At the State Council meeting held recently, many favorable policies were announced for "stimulating automobile consumption". Among them, the complete cancellation of the relocation restriction policy, the national fifth second-hand cars can be moved nationwide, and the transfer registration will be implemented to implement separate signing and issuing temporary license plates, which will further promote the national circulation of used cars. e-commerce platforms such as
Guazi Used Cars will play a more important role in the second-hand car retail industry in the future due to their endogenous Internet genes. How to effectively protect consumer rights will be one of the most important tasks of these companies. Since its establishment, Guazi Used Cars has continued to invest in improving user experience and service guarantee. As of February 2022, the buyer's user service satisfaction exceeded 97%. From launching professional testing in 2015, launching basic extended warranty service in 2016; by implementing quality revolution and 30-day comprehensive warranty service in 2019, 20 China's leading service and guarantee system effectively protects consumer rights and interests, so that online car purchases have no worries.
