Top News·Henan Business Daily Reporter Guo Shijie
Recently, Ms. Xie, a citizen of Zhengzhou, reported on the top news "I Want @Leader" platform that she bought a new Volkswagen Golf car in August 2021 at the 4S store of Henan Runzhong Industrial Co., Ltd. On October 2, cars began to frequently experience abnormal circuits, loud noises, and inability to catch fire. The 4S store has always solved the problem of quality in the vehicle.
"Because my car has frequent problems, I commissioned a third-party professional testing agency to inspect the vehicle in May this year." The appraisal report shows that the vehicle had water in.
[Reflection: New car has been purchased for only two months, frequent faults and abnormal circuits]
On June 8, Ms. Xie told the top news·Henan Business Daily reporter that the voice was not very smooth when I first picked up the car. At that time, I asked the salesman what was going on, and the salesman said that Volkswagen cars were like this.
"After picking up the car, it broke down two months ago." Ms. Xie said that the driving was driving on October 2 last year, and the driving computer showed that the network status was unavailable. After restarting at that time, it still showed that it could not connect to the network, so the customer service asked to go to the store for inspection. The central control computer was disconnected again on November 25 and December 12 last year, but every time I checked, I did not explain the reason.
Ms. Xie told the top news·Henan Business Daily reporter that on December 21 last year, the rear light of the vehicle was faulty and it could not be turned off; on the morning of March 13 this year, there were problems such as vibration and surge when starting the vehicle. After trying it repeatedly several times, contact the customer service. The customer service said that the automatic start and stop should be turned off and then try it.
[There are still problems with returning to the store for repairs many times, and the owner entrusts a third-party appraisal]
"In the past few months, the noise of the vehicle has become increasingly abnormal, making a sizzling noise." Ms. Xie said that after reporting to the customer service, she asked the car to drive to the store for maintenance.
On March 17, after driving the car to the 4S store for inspection, the staff said that vibration, surge, and oil cut off could not be fired, which was because there was a problem with the low-pressure oil pump and it needed to be replaced; after the replacement, he told me that the high-pressure oil pump also had problems with the and needed to be replaced, and the manufacturer needed to send accessories.
"On April 3, I was notified to go to the store to change the oil pump." Ms. Xie said that the staff said that if the noise problem was solved, the car needed to be temporarily placed in the store. Later, the 4S store contacted me again and said that the clutch and flywheel needed to be replaced.
"The problems of newly bought cars frequently occur, which makes me have to be alert." Ms. Xie said that on April 12, she received a notice from the 4S store to pick up the car, saying that she had already changed. "At that time, I didn't trust the 4S store, so on May 19 this year, I entrusted Zhengzhou Chachabang Automobile Service Co., Ltd. for the appraisal."
According to the vehicle appraisal report provided by Ms. Xie, there was water inflow on the carpet of the vehicle after testing. There are residual mud and water stains on the rear seats, the floor seal ring has mud and sand, the floor wiring harness label is soaked, and water is in the carpet inside the car.
[4S store: The vehicle is a wading car, not a bubble car, , follow-up processing needs to wait for the conclusion of the market supervision and management department]
Ms. Xie told the top news·Henan Business Daily reporter that the 4S store admitted that the vehicle was flooded during the "July 20" last year. The insurance company has checked that the damage determination, claims, and this car is not within the insurance coverage. There is an appraisal report, so it is sold as normal.
On June 10, top news·Henan Business Daily reporter contacted Wei Lei, after-sales manager of 4S store of Henan Runzhong Industrial Co., Ltd. Wei Lei said that the vehicle Ms. Xie purchased was a wading truck, not a bubbly truck. Now the company's Legal Affairs and Market Supervision Administration have intervened in the investigation, and both parties have entered the evidence-giving stage. Related follow-up issues can only be handled after the results of the market supervision and management department come out.
[Market Supervision Bureau: Both parties are in negotiation]
On June 13, a reporter from Henan Business Daily came to the Hehuan Institute of Zhengzhou Market Supervision Administration to learn about the situation.
A Niu staff member told the top news • Henan Business Daily reporter that the two parties are negotiating that there is still a dispute over whether the vehicle purchased by Ms. Xie is a bubble truck; now it can be confirmed that the vehicle purchased by Ms. Xie has quality problems.
According to the staff member's "Group Standards - Technical Specifications for Passenger Vehicle Identification and Evaluation" water bubble car judgment standards, if 28, 30, and 35 have corresponding defects, they are not judged as water bubble car, but they still need to be noted in the "Vehicle Technical Status Table" and the "Vehicle Signing Evaluation Report".
[Lawyer: If the 4S store is suspected of fraud, consumers can ask for "refund one and compensate three"]
Shanghai Jintiancheng Lawyer (Zhengzhou) Firm lawyer Li Chun said that if the 4S store did not state that the vehicle was a bubble car during sales, it was suspected of fraud.
According to Article 55 of the " Consumer Rights Protection Law of the People's Republic of China ": If an operator commits fraudulent acts in providing goods or services, he shall increase the compensation for the losses suffered in accordance with the consumer's request, and the amount of compensation shall be three times the price of the consumer's purchase of goods or the cost of receiving services.
On June 13, Ms. Xie told the top news Henan Business Daily reporter that if there are doubts about whether the vehicle is a bubble car, you can find a third-party professional qualification institution to conduct an appraisal again.
