"I encountered an Audi with big words outside the offline store of Guazi.com, which read: Guazi.com sells water trucks, making jokes about consumers' lives." Recently, such a news has been circulated online. The publisher also uploaded two photos of vehicles with red letters and a photo of Guazi.com offline store located at the intersection of Chongqing South Road and Huaian Road. It is suspected that the store sold this "water truck". Because the circuit is prone to short-circuiting and catch fire after the vehicle is bubbled, it has great safety hazards. It is well known that Guazi.com has always emphasized in its publicity that "reject major accident cars, water trucks, fire trucks" and so on. For a time, the topic of Guazi.com selling water trucks has aroused heated discussion among netizens.
Site:
A "water truck" was parked on the sidewalk
According to netizens' clues, the reporter came to the Guazi.com offline store located on Haieryun Street, Shuangshan Street, Shibei District on April 23. The store is located at the intersection of Chongqing South Road and Huaian Road. A white car with a red letter was parked on the sidewalk in front of the store. Compared with the endless stream of vehicles on the surrounding roads, this "unmoved" car looks very eye-catching. Citizens can't help but notice when passing by the vehicle, and some even take out their mobile phones to take photos.
This is a white Audi Q3 sedan with red letters posted on the front of the car: "Guazi.com sells water trucks to joke about consumers' lives", and the words "water trucks" are also posted on the front and rear windshields and body of the car. The vehicle looks relatively new on its appearance and there is no sign of damage, but the window glass on both sides is covered with photos of the car soaked in mud and water. The vehicle identification code on the photo is consistent with the body of the car, which prompts that the car is a water soaker. The photos show that the shooting time was June 9, 2019, and there were signs of blisters in the roof, front and inside the car, which looked very embarrassed. Two "Guazi Second-hand Car Direct Sales Network Inspection Reports" were posted on the front windshield. The owner circled the two reports and showed that the car was inspected for the first time to eliminate water soaking. Another report showed that "the vehicle found slight water stains and rust traces, and the car was a water soaking truck." The words of the two reports were inconsistent.
reporter asked Mr. Xu, an employee of a nearby store, who said that the vehicle had been parked at the intersection for two days. "It is probably the car owner bought a car in this store. When he went back, he found that there was a problem and deliberately parked here." Mr. Xu said, but he did not find any conflicts with the owner and the Guazi.com sales store.
narration:
highway brake found failure
, then the reporter contacted the owner Mr. Wei through multiple searches. Mr. Wei said that at the end of last year, he had a crush on the Guazi used car platform. Compared with the new car's purchase cost of more than 200,000 yuan, the used car only costs about 150,000 yuan, which can save a considerable amount of money. So he spent a total of 154,000 yuan on the purchase price and intention to buy the car. On January 10 this year, Mr. Wei went to the Guazi offline store located on Haieryun Street, Shibei District to pick up the car at the agreed time. When he was excited, the ABS light of the vehicle lit up, and Mr. Wei hurried to the clerk to deal with it. The clerk immediately inspected the vehicle and the report showed that the vehicle was eliminated from soaking water. The clerk called Mr. Wei an occasional situation, and the vehicle had only scratched before and had never been blistered. "It doesn't matter who doesn't drive it, it doesn't matter if there is no big problem." Mr. Wei thought so. After confirming that there was no major problem with the vehicle, Mr. Wei drove the vehicle home.
Unexpectedly, on April 10, Mr. Wei drove the car out to do business. When he was driving on the highway, the ABS light of the vehicle lit up again, and two warning lights were on at the same time. The incident happened suddenly, and Mr. Wei subconsciously stepped on the brake. This made him feel cold sweat: the brakes were not strong enough, and the speed did not drop by amplitude. "The brake failed..." A thought flashed through Mr. Wei's mind. Mr. Wei could only slowly change lanes, flashed double all the way, and carefully "slid" off the highway.
search:
vehicle was once covered by water
as soon as he left the highway, he went to the 4S store to check the vehicle. "Your car has been soaked in water." A sentence from the 4S store staff made Mr. Wei cover his head. There was no problem when he picked up the car, and he had never driven to wade in the water. Mr. Wei was puzzled.The staff immediately took him to check the inside of the vehicle. The circuits, steering columns, and soundproof cotton all had traces of water stains, mud and sand soaking. The inspection report issued by the 4S store showed that there were 11 problems in the vehicle. The 4S store advises Mr. Wei to quickly find the seller to solve the problem and not to continue driving the car.
Thinking that the original owner would definitely pay the claim when the car was shot, Mr. Wei called the insurance company to inquire. "It was found that the car was in Jiangxi based on the original license plate number. The car was flooded when it rained heavily." Mr. Wei said, showing the pictures provided by the insurance company for reporters to show. After the incident of
, Mr. Wei went to the car pickup store to discuss the solution, hoping to apply for a refund of the car in accordance with the Consumer Association's "refund one and compensation of three", and Guazifang will compensate for three times the purchase price of about 450,000 yuan. Guazifang said that he was not aware of the water truck and said that he could refund the truck and compensate for three times the service fee of about 30,000 yuan, as well as Mr. Wei's loss of work during this period. The two parties did not reach an agreement on the amount of compensation, and Mr. Wei filed a complaint with the market supervision department.
Conflict:
compensation amount is large and the two parties are unable to agree. After leaving the scene, the reporter called the Market Supervision Office of Shuangshan Street, Shibei District. The staff said that they did receive a complaint about Guazi.com selling water trucks recently. The staff of the street market supervision office said: "The owner provided the Guazi.com inspection report and showed that it was a water truck, which means that the merchant had violated the contract." The staff said that the owner asked for compensation of about 450,000 yuan for three times the purchase price; while the merchant said that he was not aware of the fact that the vehicle was a water truck, and said that he could compensate for about 30,000 yuan for three times the service fee. The Market Supervision Office mediated on this issue, but the two parties did not reach an agreement on the compensation, and the merchant submitted a mediation manual.
"According to the principle of 'refund one and three compensation', the merchant promises to compensate three times the service fee, but there are currently no clear legal provisions on the protection of used cars. The merchant has proposed to refuse mediation. If the car owner wants to continue to protect his rights, he can only take legal means." said a staff member of the Market Supervision Office.
Lawyer Guo Tiejun from Shandong Zhongqing Law Firm said that the car buyer and Guazi.com are not both buyers and sellers and are not applicable to Consumer Rights Protection Law . The buyer and the original owner are both buyers and sellers, and the Consumer Rights Protection Law applies to the Consumer Rights Protection Law. The original owner sells the vehicle without knowing that the vehicle is soaked in water constitutes fraud. The buyer may claim compensation from the original owner according to law. If Guazi.com deliberately conceals the vehicle and sells it, the original owner can seek compensation from Guazi.com after compensation from the buyer; if Guazi.com is not aware of the problem of the vehicle soaking in water, the buyer should not continue to claim compensation from Guazi.com after receiving the corresponding compensation from the original owner. The car buyer and Guazi.com each raised evidence regarding whether Guazi.com knew about whether the water-soaked truck was aware of it, but the authenticity of the evidence cannot be determined at present. Lawyer Guo Tiejun suggested that car buyers take legal means and the court will determine how to compensate.
Response:
or the tester neglected to cause the "soaked water truck" to enter the market
reporter saw in Guazi.com service guarantee that the platform clearly stated that it would refuse to accept three types of vehicles, such as accident cars, burning cars, and soaking cars. Mr. Ding, the relevant person in charge of
Guazi.com, said that after receiving the complaint from the owner, Guazi.com immediately proposed a solution: return Mr. Wei's purchase price, recycle the vehicle, and compensate for three times the service fee and the loss of work during this period. "We are a platform and pay the seller the car payment. What we make profits is the service fee. What we can promise is to refund the car and refund the service fee and compensate for the loss of work during the rights protection period." Mr. Ding said that asking for triple the car payment is an excessive right protection act.
Regarding the phenomenon of water trucks flowing into the platform, Mr. Ding said that first of all, the seller has the obligation to inform in advance. The platform trades a large number of vehicles and the negligence of the test staff leads to the incident. The platform will investigate and verify and hold people accountable in the future, and will continue to communicate with Mr. Wei to resolve the matter.
Explanation of terms: Water soaking wheel
Industry insiders introduced that water soaking wheels generally refer to vehicles soaked in water, and there are also many names such as water flooding wheels, water soaking wheels, etc. They all have the same meaning. Water soaking wheels are divided into three categories according to the degree of soaking: the water level exceeds the car chassis, the water level exceeds the dipstick and the water level exceeds the hood, and the dashboard is fully soaked.After the vehicle is bubbled, the circuit inside the vehicle is prone to short-circuit. Depending on the bubbled circuit, the vehicle may experience different situations such as inability to start and the fault light suddenly light up, causing great safety hazards. When purchasing a car, consumers can observe whether the metal skeleton inside and below the seat has traces of rust. This is the easiest way to determine whether the vehicle is soaked in water. The specific one should also be tested by professional institutions.
This edition of the article is written by photography reporter Jiao Jing
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