When he met Zhang Wenqiang, a clerk at the Luosen convenience store, he was sorting out the goods in the store. A truckload of instant noodles arrived. Looking at the whole truck of instant noodles, he and his partner Bao Meng couldn't stop smiling. Finally, they were looking forward to the products that could be fully fed. If it weren't for the bloody right ear, no one could tell. Just 24 hours ago, Zhang Wenqiang had just had a car accident: on the way to deliver goods in the rain, he was knocked into the rain and bleeding profusely.
▲Video: A Luosen guaranteed clerk fell in the wind and rain... This two-way ending was so good.
He fell down. They were so anxious. If there were no heavy rain and car accidents, on April 13, it was an extremely happy day for Zhang Haiyang, the store manager of two Luosen convenience stores on Yongjia Road and Taiyuan Road, as well as clerks Zhang Wenqiang and Bao Meng. On this day, they have resumed online operations for several days and finally purchased milk, instant noodles, lunch boxes and other supplies. The three people who have been plagued by stocks since they resumed online business and finally breathed a sigh of relief. They can finally give an explanation to the customers who have been asking them for goods over the past few days.
However, an accident came at this moment.
htmlOn the 313th, Shanghai ushered in the heavyest rainfall this year. To deliver goods to an anxiously waiting customer. Zhang Wenqiang set out in the rain. When we arrived at Jianguo Road, a loud thud came. Zhang Wenqiang, who was riding an electric bike, ran into the car door parked on the side of the road.
At this time, it was more than 30 days after Zhang Wenqiang lived in Luosen's store, No. 271 Yongjia Road. It was the fourth day when his mobile phone number was announced to the public as a channel for anti-epidemic supply. He fell heavily on the ground in the wind and rain, and blood flowed continuously on the right side of his head in an instant. Lying on the wet and cold road, Zhang Wenqiang took out his cell phone in a daze and called the customer waiting to receive the goods.
He apologized to the other party, and the goods originally planned to be delivered before the other party's nucleic acid test for had to be postponed. Then he called his younger brother, Zhang Haiyang, the convenience store manager who was in quarantine at this time. After describing the situation, Zhang Wenqiang collapsed to the ground and fell into a state of "confused".
"You can't imagine the despair when you see him lying in the rain." Looking back at the situation at that time, Bao Meng, a 33-year-old Anhui man, still had lingering fears. After receiving the news, he arrived immediately while delivering goods nearby. He did not dare to move Zhang Wenqiang who was bleeding. After using his raincoat to make a simple cover, he began to call 120 over and over again.
In order to get help as soon as possible, Bao Meng first apologized in the customer WeChat group that the delivery may be delayed, and then tentatively proposed, hoping that the customers would help and call Zhang Wenqiang for the first aid number.
Most of these customers are customers served by this Rosen store. Some of them are neighbors living nearby, and the other part finds Zhang Wenqiang's customers through the mobile phone number in the "A List of Xuhui District Anti-epidemic Supply Channels" released by the media. Due to the lack of supplies, many people cannot buy what they want to buy, so the clerks can only temporarily gather them in a WeChat group that can receive "arrival notices" at any time.
Unexpectedly, the customers in the group gave the clerks the warmest reaction. Several customers who could move freely outside rushed over almost immediately, and they brought umbrellas, ponchos and blankets to Zhang Wenqiang. Customers who were unable to reach the scene made 120 calls over and over again.
"What is the phone number?" "Where is the address?" "Where is the nucleic acid test report brought? In the WeChat group, people kept asking anxiously. At this time, except for the clerks themselves, no one cares about whether the goods will arrive late.
Finally, good news came from the group: "The phone number was called in! 120 has already been out! "
For a moment, the group cheered, and the emojis with their hands folded in an instant swept the screen. Everyone muttered: "You must be safe.""
I had 14 stitches in my ears, and I rode a bicycle to deliver goods. The customers' urgent reactions were not only urgent, but also full of gratitude to the several Luosen clerks on Yongjia Road for the past few days.
customers said that they would like to thank these young men on Yongjia Road who packed and delivered goods for nearby residents day and night, and did not raise prices or charge errands fees. They "care for us in this special period. ". They sighed:
In the current epidemic situation, not only big blue and novice white are silently guarding us in this city, but also little brothers from convenience stores."
In fact, since Zhang Wenqiang's mobile phone number was announced as a channel for anti-epidemic supply guarantee on April 10, the "supply guarantee hotline" of Luosen convenience store, which currently operates only two store clerks and one store manager in quarantine, has become the psychological sustenance of residents within 2 kilometers of the surrounding area.
Their "hotline" can almost always be opened. Residents are also always able to get enthusiastic feedback from this "hotline".
Unless you are too busy, Zhang Wenqiang, who holds a mobile phone number, will never take the initiative to reject any incoming calls. When there is really no goods, he will ask the other party to add his WeChat and then pull the other party into the WeChat group to wait for the news. He said: "After all, at this time, everyone is short of supplies and is very anxious."
Not only that, this "hotline" also comes with its own free delivery service. Everything comes from orders within 2 kilometers nearby. Both convenience store clerks tried their best to deliver the goods themselves. They feel that the errand fee has increased a lot recently and the delivery time is not timely. Regardless of the slight and heavy, or orders of one or two kilometers in a radius, as long as they can deliver them, they should try to give as much as possible.
On weekdays, two clerks have to go from eight in the morning to two or three in the night. When they were lying down to rest at night, they felt that their legs were sore in and their legs were full of thighs.
will only be suspended for a while at around 9 o'clock every night. This is the meal time between Zhang Wenqiang and Bao Meng. In order to be able to have the only meal of the day with peace of mind, they will change their phones into a "flight mode" for a moment at this time.
Even on the night of the car accident, the "supply guarantee hotline" was still running. Zhang Wenqiang, who had sutured the wound and returned to the store, continued to answer the phone. "They don't know if I'm injured, right?" Zhang Wenqiang understood these calls very well. After finishing his phone call, he replied to the customers' private messages until 3 o'clock in the evening.
"The ears were severely torn and they were bleeding a lot. In this way, the guy still wanted to deliver goods to us!" The customers in the group were moved by Zhang Wenqiang's behavior of riding a bicycle to continue delivering goods the next day. People keep advising clerks that orders are not important, and their health is the first priority.
"There are so many orders in the group, how can I not send them? My injury is fine. As long as I can withstand it, I try to give it as much as possible." Zhang Wenqiang has his own persistence in this matter.
is reluctant to rent a house, but there is no charge for errands at all. There is only one kind of information. These convenience store clerks will not reply easily. That is the red envelope sent by customers with private messages. After the car accident, the WeChat red envelopes received by several clerks reached a peak. The red envelope customers who transferred to the market want to express their feelings in this way.
"Come quickly, a little bit (money)." A customer transferred a red envelope of 33 yuan for condolences. She comforted Zhang Wenqiang that her daughter had also fallen and injured her ear due to a similar accident.
"It's not easy, don't want it, thank you." Zhang Wenqiang replied. Such red envelopes will only stay in the chat history of two people until they expire.
Zhang Wenqiang does not need money. In fact, neither he nor Bao Meng hide it. They insisted on taking up their posts during the epidemic, in order to make more money. Zhang Wenqiang and Bao Meng have both become fathers. As middle-aged people with old and young, they always think that they can earn a little more, and that they can save one point.
"There is no way to subsidize the family income in order to live. I have two children in my family and an elderly person who is sick. My wife doesn't come out, so I'm the only one." Zhang Wenqiang said. On weekdays, he was reluctant to spend money to rent a house, so he found another part-time job at night. He took advantage of the gaps in his work and slept in his seat and survived the whole night.
Bao Meng's situation is similar to Zhang Wenqiang. A relative from his hometown called him to take a break during the epidemic. Thinking of his two children at home, he made up his mind to do more.
Even so, several young men never thought of making some "running errands" while the epidemic, even though many residents have taken the initiative to give them some "hard money".
Some residents see us working hard and want to give us some money. I said that the money is as much as the thing I buy. We think this is what we should do, and we can’t make a fortune while the epidemic is not easy for everyone now. ”
Zhang Wenqiang said that everyone has their own bottom line. He said: “It doesn’t mean much to make money.” "
In addition to the delivery car, they "have nothing"
On April 14, after a short night of rest, the three-person "supply guarantee hotline" composed of Zhang Wenqiang, Bao Meng and Zhang Haiyang, the store manager in the counter cabin, resumed work again. The interrupted work yesterday must continue. Zhang Wenqiang and Bao Meng smiled and welcomed the arrival of the goods.
This is the 5th day of their insistence on maintaining this "supply guarantee hotline", and the more than 30th day of Zhang Wenqiang and Bao Meng playing floor shops in convenience stores. If they had not personally taken the initiative It is hard for people to believe that during these days, the two Luosen clerks who sent supplies to thousands of citizens had all the beddings, only a quilt, a thin cushion and a pillow.
When the weather was hot, the two old men spread the cushion and lay shoulder to shoulder on the floor, not covering the quilt for a night. When the weather was cold, the injured Zhang Wenqiang folded the cushion in half and slept on the floor. Bao Meng, who was stronger, got into the utility room where it was difficult to turn around, and "holded" the computer host to fall asleep.
" The computer host was very hot, and I was nesting there, and it was also very warm. "Bao Meng said. There is no condition for boiling water in the convenience store in
. Both of them remember when they last took a shower. Also, I can't remember the time when I ate vegetables last time. There is no place to cook in the convenience store. Because they can't cook, they returned the two packs of vegetables sent from the street. For two weeks, they have been relying on the instant noodles and snacks in the store to fill their stomachs.
"You have been helping others to protect supplies. Do you have any materials you need? "At the end of the interview, the reporter couldn't help asking.
The two guys looked at each other, thought for a long time, and finally said: "It seems that we have nothing to lack. "
" Think about it again? "
" Why don't you have a car? "In the end, Zhang Wenqiang came up with one. Due to a traffic accident, the only non-electric vehicle in the store is currently under the accident. On the morning of the 14th, two guys could only rely on shared bicycles to deliver goods to everyone. If possible, they wanted to push the store manager's non-motor vehicle from the community. In this way, when they deliver goods to residents, they can run farther.
