All things are difficult to make the country prosperous, and one heart and one virtue show responsibility
The epidemic has been repeated, disrupting our originally peaceful life
And every one of you and me
Have never lost the love for life
In the face of this battle of the epidemic
We are all fighting hard to fight
Shenzhen Radio and Television Group Bay Area Finance and Economics and Shenzhen financial institutions
jointly launched a new media matrix series report 《The "epidemic" is unshirkable Financial Responsibility
shows you the "financial temperature" of the city of Shenzhen
Their services are far more than just on the counter
Ping An Trust articles: unite to protect the anti-epidemic defense line
Since February this year, the COVID-19 epidemic has repeatedly brought challenges to the basic life and life health of Shenzhen citizens. "Life is more important than Taishan . The epidemic is an order, and prevention and control is a responsibility." At this juncture, Ping An Trust actively responded to the government and supervision call, and unswervingly implemented all epidemic prevention and control decisions and deployments. The vast number of party members and cadres, front-line business personnel, etc. fully played the role of pioneers and models, and quickly devoted themselves to the front line of epidemic prevention and control. On the one hand, they contributed their strength and love through volunteer services. On the other hand, they took multiple measures to ensure that financial services remain uninterrupted, and contributed solid strength to Shenzhen's victory in the fight against the epidemic!
forms an "small team" to participate in the front line of epidemic prevention and control
At present, the epidemic prevention and control situation in Shenzhen is at a critical moment. Every change in the data of new cases touches the hearts of countless Shenzhen people.
In response to the call of "Volunteers for Epidemic Prevention and Control" issued by the Shenzhen Youth League Committee and the Shenzhen Volunteer Federation, Ping An Trust immediately issued a volunteer recruitment poster for "Volunteering the Epidemic and Protecting Safety" to all employees, and quickly formed a volunteer epidemic prevention team of Ping An Trust. As of now, more than 30 party members or employee representatives have joined the team. In recent days, Ping An Trust epidemic prevention volunteers have contributed to the property by assisting Shenzhen Ping An Financial Center property in carrying out orderly green code testing and order maintenance, etc. to reserve more manpower for the property to prevent and fight the epidemic.
It is also the top priority of Ping An Trust's anti-epidemic and epidemic prevention work. It is reported that nearly 50 employees of Ping An Trust are in home isolation because their residence is designated as a locked-up area and a control area. Volunteers of Ping An Trust Volunteer Epidemic Prevention Group launched a special action of "Protecting Isolation Partners and Care Hotline Action", establishing a contact platform for employees trapped in the epidemic, and providing assistance and psychological counseling for home-isolated employees through service support, establishment of exclusive communication groups, online club activities, and one-on-one connection of trade union working groups and employee volunteers to send warmth.
Ping An Trust's "Blue Action" for caring for special children for many years is not absent. The Ping An Trust Voluntary Epidemic Prevention Group has contacted the Shenzhen Autism Research Association to understand the epidemic prevention needs of special children during the epidemic. Volunteers will provide special children with a safety barrier during the epidemic and protect their growth by donating epidemic prevention materials and planning online activities.
Technology fights the "epidemic" effectively ensures that financial services are not interrupted
How to ensure that employees work online during the epidemic? How to meet customer service needs in a timely manner? How to deal with emergencies during business development? These problems often bring certain challenges to the business management and business development of financial institutions. Relying on mature leading technology, Ping An Trust empowers office "not to be disconnected" and financial services "not to be absent".
In terms of employee office work, in order to ensure customer transactions and team development during the epidemic, Ping An Trust technical team provides remote office support. With the help of remote office tools such as Happy Ping An, cloud desktop , VPN, etc., it supports 24-hour online services to ensure a smooth remote office environment during the epidemic.
In terms of intelligent services, the company's investment review department has approved pre-investment, mid-investment and post-investment matters, realizes non-site remote video interviews, as well as online full-process review and decision-making, and reduces the risk of counters in other places; changes the on-site order delivery model, improves service efficiency, and ensures that product operations are carried out in an orderly manner under the epidemic lockdown policy.
In terms of emergency response capabilities, the company's operation center achieves the continuous and stable operation of all T+0 products through timely personnel adjustments and remote collaborative offices, without delays and errors, avoiding the concerns of customers, partners and markets caused by abnormal valuations caused by the epidemic, reflecting Ping An Trust's responsibility as a financial institution and its excellent emergency response capabilities.
It is worth mentioning that recently, due to the impact of the epidemic, when the operation support personnel cannot travel in other places and are quarantined at home, Ping An Trust Operation Center received a demand for account opening and loans in other places. The company quickly coordinated with relevant enterprises and departments, and linked several colleagues in Shenzhen, Beijing, Shanghai, Chengdu and other places. Finally, the account opening was completed within 3 hours after the license and seal was processed, which was 57% higher than the regular account opening time, ensuring that 14 billion yuan of investment funds were successfully distributed within the time limit.
bravely become a "reverser" and serve customers without closing
How can we still focus on production while "preventing the epidemic"? Such stories are staged almost every day in Ping An Trust. At the critical moment of the epidemic, there are always some people who are brave enough to be "reversers" and shoulder the responsibility and mission of company development and customer service.
Zhang Ming from Ping An Trust Infrastructure Investment Department, on the premise of ensuring safety and complying with national epidemic prevention policies, went to the southwest region to travel on a business trip in mid-February this year, shouldering an important task - discussing investment and financing projects for affordable rental housing financing projects, rail transit and infrastructure construction projects.
projects are of great significance to local society and people's livelihood. They are in line with the current policy orientation, insurance/annuity and other institutional funding and asset allocation goals, and the transformation and development direction of trust business, and will strongly support the development of major infrastructure construction projects, affordable rental housing projects and local real economy in the national key economic circle.
During the business trip, Zhang Ming strictly abides by the local epidemic prevention policies, but due to the sudden outbreak of the epidemic, the hotel area where Zhang Ming stayed was classified as a medium-risk area, causing his health code to turn red and he stayed in a medically isolated hotel. He explained the situation truthfully to the client, and while seeking understanding, he changed to a conference call to discuss. Zhang Ming also actively studied epidemic prevention and control policies and requirements. After repeatedly communicating with relevant local departments and checking the historical itinerary, he finally agreed to revoke the red code, ended medical isolation observation in advance, and successfully completed the project work arrangements. "This unforgettable experience continues the style and spirit of our trustees to encourage themselves, dare to think and do, not lie down or give up in the process of developing their business," Zhang Ming sighed.
Zhao Qing from Ping An Trust Family Trust Team is another "retrograde". Recently, under the premise of complying with epidemic prevention regulations and taking good personal protection, Zhao Qing took risks to Beijing at the critical moment of the epidemic. First, to tailor the value-preservation and appreciation service plan for a certain foundation in response to customer needs; second, to actively explore channel resources, a new situation is opened for the development of family trust business. She traveled back and forth between Shenzhen and Beijing within two days, with a large workload and a tight time. She used her determination to achieve her mission to ensure that she could serve customers "never closed".
Zhao Qing said, "The epidemic has a certain impact on the development of the industry, but customers will also understand and abide by the epidemic policies. Moreover, the company's Internet and technology are also developed, and some businesses and negotiations can be completed online. But if objective conditions allow, they will still try to provide customers with timely and efficient financial products and services through face-to-face communication."
Strengthen employee management and open an epidemic hotline to provide assistance
During the epidemic, various rumors and information are very easy to spread, and preventing false information dissemination has also become an important task in Ping An Trust's anti-epidemic prevention process. Ping An Trust Voluntary Epidemic Prevention Team issued a notice to all employees, requiring all employees not to spread or discuss epidemic information published on social platforms on unofficial platforms. If there are any violations, the company will deal with it seriously in accordance with relevant system management regulations. Ping An Trust Voluntary Epidemic Prevention Team has also opened an "epidemic hotline". If employees encounter problems related to the epidemic, they can call the epidemic hotline for consultation and obtain authoritative information as soon as possible.
Ping An Trust stated that it is the critical moment for the company to fulfill its corporate social responsibilities. All party members, cadres and employees must remember their original aspirations, fulfill their mission, and actively exert their volunteer power, scientific and technological power, service power, etc. On the one hand, they contribute to the overall situation of social anti-epidemic, and on the other hand, they actively guarantee employees' office and customer service, and provide financial service support in key areas. In the next step, the company will continue to take more resolute and powerful measures, and do its best to do a scientific and effective job in epidemic prevention and control and guarantee services.
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