The claims were closed and efficiently completed 22 cases of compensation for the new crown epidemic. From January 25 to February 8, more than 2,000 claims staff from China Life Insurance took 7×24 hours of online remote duty at home, handling 55,000 claims cases and paying 140 m

The epidemic is an order, and responsibility is heavier than Mount Tai. The COVID-19 epidemic has touched everyone's heart. During the day when the whole country is fighting the epidemic, China Life Insurance Co., Ltd. (hereinafter referred to as "China Life") system is also on standby at all times, and its service enthusiasm has not decreased at all. Medical staff use hospitals as the battlefield for the fight against the epidemic and work day and night; China Life Insurance claims service staff regard home as the company, and do their best to provide faster and warmer insurance services to customers and "warriors" on the front line of the fight against the epidemic.

claims are closed

efficiently completed 22 cases of compensation for the new crown epidemic

From January 25 to February 8, more than 2,000 claims staff from China Life Insurance took 7×24 hours of online remote duty at home, handling 55,000 claims cases and paying 140 million yuan. Many claims cases were paid directly through claims, and the compensation was paid in seconds. For customers infected with the new coronavirus pneumonia, we have launched services such as canceling the corresponding paper-based claims application materials, canceling restrictions on designated hospitals, canceling waiting periods, canceling restrictions on drugs and medical treatment projects, and canceling deductibles to respond to customers' claims needs in real time and quickly.

As of February 8, China Life Insurance has quickly completed claims from 22 confirmed cases and suspected of suffering from novel coronavirus pneumonia (including front-line anti-epidemic personnel), and paid 3.178 million yuan. At the same time, the company has identified 291 suspected or confirmed new coronavirus pneumonia and other customers related to this epidemic in 23 provinces across the country.

coma caused by pneumonia

37 minutes sent 200,000 yuan in critical illness compensation

html In early February, a special claim report phone number was called to the manager of the Operation Service Center of China Life Insurance Shandong Weifang Linqu Company. The reporter was a salesperson in the company, and he anxiously described his client's situation of being in danger due to a serious illness. It is learned that this client insured himself in China Life Corning Lifetime Major Illness Insurance (2012 edition) in 2014. In January, the customer was unfortunately infected with pneumonia while on a business trip in Chongqing. He has been in a coma for many days and is in a critical condition. He has been hospitalized in the ICU ward of a hospital in Chongqing. His family urgently needs money to pay the treatment fee.

After receiving the report, the claims staff of China Life Insurance Shandong Branch immediately contacted the insured's wife far away in Chongqing and sent the company's condolences. I learned that the insured was unfortunately infected with severe pneumonia during his business trip. He is now in a deep coma and needs to continue to use ventilators and other equipment to maintain his life. Because the insured was in quarantine and could not provide medical records, the claimant immediately guided the client's wife to submit medical diagnosis certificates and related information through WeChat claims.

During the epidemic, China Life Insurance special handling, simplified procedures and quickly settled claims. After receiving the insured's bank account, the company's provincial, municipal and county institutions cooperated to accelerate the entire line and opened a green claim channel. The staff immediately expedited the handling of the customer at home, and it took only 37 minutes from acceptance to closing the case, allowing customers thousands of miles away to receive a major disease insurance premium of 200,000 yuan on the same day. While fast and warm claims service solves the urgent needs for customers, it also won full recognition from customers.

China Life Insurance claims handlers stick to their posts and use practical actions to fight the epidemic to the end.

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