Follow: An approval form parked in the certificate application hall
This Monday, News 910 reported that a restaurant in Nanning opened its doors without obtaining a food business license. During the investigation, the reporter found that there was another hidden truth behind the store owner's failure to apply for a food business license.
This restaurant is located on Hsinchu Road in Nanning. For ordinary customers, this is just a newly opened hot pot restaurant. But careful customers will find that the store does not hang a food business license as required.
After verifying with the Hsinchu Food and Drug Administration in the jurisdiction of the hot pot restaurant, the reporter learned that the hot pot restaurant does not have a food business license. However, the staff also said that the store had come to communicate on its own initiative many times and asked them to go to the store for verification.
Hsinchu Food and Drug Administration Staff: "This store has called us many times to check on site, but we have never had his record."
staff explained that the application process of the food business license is followed. After obtaining an industrial and commercial business license, the store should submit the application documents and relevant materials to the government affairs certificate hall in the jurisdiction. The staff in the certificate application hall will enter the information into the system and notify the food and drug supervision office in the jurisdiction to go to the on-site inspection. Only after confirming that the store has the qualifications and environment for opening, the food business license can be issued to the store.
However, the relevant information of this store cannot be found in the internal management system of the food and drug regulatory department.
Staff of Hsinchu Food and Drug Administration: "He said he had applied for a food business license, but we didn't find it on the system, so we couldn't go to his place to check on the spot."
Is the store not submitting the materials? Or are the materials not entered in time?
The reporter found the certificate application hall of the Qingxiu District Government Affairs Center in Nanning City, which was responsible for receiving the materials. The staff at the certificate application hall first confirmed that this store has indeed come to apply for a food business license. After another twists and turns, the staff finally found the problem.
Qingxiu District Government Affairs Center Certificate Application Hall Personnel: Hsinchu Institute... It should be the one who was checked by Hsinchu Institute, right? He made a mistake, and I need the leader to make some changes.
Reporter: Which place did you go?
Certificate application hall staff in Qingxiu District Government Affairs Center: They moved to the lobby staff.
this...
14 afternoon, when the reporter went to the restaurant again to learn about the situation. The person in charge, Mr. Liang, told reporters that the food and drug regulatory department finally sent someone to his store for on-site inspection. "On-site inspection will see which parts we need to improve. They will give us the next notification and limit one time to make rectifications. Just give them approval after completing it."
14 has been more than half a month since Mr. Liang submitted his application, and according to regulations, they should complete the on-site inspection within 5 working days. Another problem is that before obtaining a license, merchants can only carry out preparatory work before opening. The food and drug supervision staff did not impose any punishment for the owner of the hot pot restaurant opening in advance.
Restaurants are still open for business without a license. Is this possible operation?
Nanning Hsinchu Food and Drug Supervision and Administration Office staff denied: "It has been open for business, which is considered an illegal act, but our inspection brigade now has very few staff, only two or three people, and there is no way to ban it."
According to the Qingxiu District Food and Drug Inspection Brigade, this case has been accepted by the staff, but it must be handled in chronological order. The latest list of law enforcement personnel information of the Qingxiu District Food and Drug Administration in Nanning City shows that there are 14 staff members with law enforcement certificates in the Qingxiu District Food and Drug Inspection Brigade, and there were more than 5,000 units in the jurisdiction that handled administrative approval of the catering industry last year. In other words, every staff member has a rest all year round and still can’t finish traveling to a store every day.
Regarding the problem of insufficient manpower, Li Feng, head of the Administrative Approval Office of the Food and Drug Administration of Xixiangtang District, Nanning City, said that in addition to relying on grassroots food and drug supervision departments to go to the scene, the industrial and commercial departments and other relevant departments will also tell them the problems found during the inspection and email.However, this kind of "sharing" between units is not often present.
Even if you share an office system within the unit, a lot of information is not so circulated. Although he has not been punished yet, Mr. Liang, who has been delayed for more than half a month, is quite dissatisfied with the administrative department's work. "Their service department and guidance department are separate and do not connect. If the specific punishment (regulation) can be shared, there is a website that you didn't pay, and I punish you. Where will I review it if I submit it? Everyone has the resource sharing..."
In fact, on the website of the Food and Drug Administration of Guangxi Zhuang Autonomous Region, there is an online approval progress query function. But in practice, you will find that the information above is not complete.
In this regard, Mr. Fang, a citizen who has had similar experiences, said: "None of them took our demands seriously, and they did not know how they established this relationship internally. We only know how to call the service hotline. This government affairs are not disclosed and we have no way to supervise. Finally, we call to complain. At most, we accepted the feedback. This matter will be left unresolved, and there is no feedback from the punishment mechanism."
Conclusion
More than a month ago, the "Notice of the General Office of the State Council on Simplifying and Optimizing Public Service Processes to Convene Grassroots People's Business and Starting Businesses" also put forward the requirements of "information openness and transparency" and "open data sharing". On the one hand, it is necessary to achieve openness, transparency, traceability and verification of the entire process of public service services; on the other hand, it is necessary to accelerate the promotion of "Internet + Public Service", use modern information technology, strengthen departmental coordination and linkage, and improve the overall efficiency of public services.
hopes that these measures can solve the embarrassment of people being "stuck" in their work and help various departments improve their work efficiency.
▍Reporter: News 910 Wu Qingqing, Liang Tai, Luo Yan (intern)
▍Editor: Zhang Hongfei, Gong Yun (intern)
▍Producer: Guo Ying
