Zhongan Online News According to Anhui Business Daily , he spent 200,000 yuan to customize the whole house furniture, but he has not received the furniture for one year after the deadline. On December 20, the East Market Supervision Office of Hefei Yaohai District, Hefei City received a report from Mr. Yuan, a citizen of Hefei. Anhui Business Daily Media reporter learned that in the report letter, Mr. Yuan said that on March 4, 2018, he signed a custom-made sales contract for the "Fanmulin" brand furniture with Hefei No. 6 Space Metropolis, with the agreed delivery time to be December 31 of that year. However, as of now, Mr. Yuan has not received this batch of furniture. What made Mr. Yuan deeply dissatisfied was that he paid for the custom furniture at the time through the counter of the mall, but after the incident, the Sixth Space Metropolis also "ignored" this. The reporter learned from the Provincial Consumer Protection Committee that in the first half of this year and the third quarter of this year, home improvement market services became a hot topic of consumer complaints. For business owners leaving the market, the Provincial Consumer Protection Committee recommends that furniture stores establish relevant guarantee mechanisms.
[Case] The money is handed over to the mall. The merchant will not deliver goods for one year after the deadline.
The whole house custom furniture of 200,000 yuan was ordered by Mr. Yuan in March last year. Mr. Yuan said that at that time he swiped money at the mall counter and paid 200,000 yuan in four times. The customized "Fanmulin Furniture". Including shoe cabinets, wardrobe, wine cabinets, doors, etc. The sales contract signed by Hefei No. 6 Space Metropolitan Furniture Shopping Mall and Mr. Yuan showed that on December 31 last year, all the furniture customized by Mr. Yuan should be installed and completed.
Mr. Yuan said that in July of that year, he discovered an abnormality. At that time, he went to the mall to ask about the progress of the customized furniture and found that "Fanmulin Furniture" had changed the operator. Mr. Yuan said that he later learned: "When the store changed its boss, many parties, including the manufacturer and the mall, had negotiations. The document was clearly written. The new boss was only responsible for the business orders after he took over and was irresponsible for our orders."
The new operator refused to supply the goods, but the money was handed over to the mall. Mr. Yuan found Hefei Sixth Space Metropolitan Furniture Shopping Mall many times. But until now, a year after the latest delivery time, the "Fanmulin" merchant withdrew and closed, and Mr. Yuan has never been able to get the ordered furniture.
If you can’t get the furniture, Mr. Yuan’s house decoration has no choice but to put it aside for a long time. On December 20, Ms. Yu, a member of the Sixth Space Metropolitan Mall in Hefei, told reporters that Mr. Yuan has chosen to take the judicial approach. If the court ruled that the mall should bear responsibility, they would definitely bear the responsibility. At the same time, Mr. Yuan has handed over the relevant materials to the Chengdong Market Supervision Office of Yaohai District, Hefei City. A person in charge of the institute named Yang said that according to relevant regulations, they will reply to consumers on the 15th whether to investigate the Sixth Space Metropolitan Shopping Mall.
The merchant withdraws the counter and leaves the store. The mall compensates for the consumer's losses on behalf of the store.
Mr. Gu from Bengbu also found that the merchant was missing after ordering furniture in the mall. On November 11, 2018, he paid a deposit of 1,000 yuan to order three sets of door lock products at a certain brand counter in a shopping mall in Bengbu City. On March 16 this year, Mr. Gu paid a partial payment of 8,000 yuan, with a total payment of 9,000 yuan. The two parties agreed to deliver and install the goods before April 26. Since then, Mr. Gu has been unable to contact the merchant. After inquiring from multiple sources, Mr. Gu learned that the merchant had been cleared due to long-term arrears of rent in the mall. In order to get a deposit of 9,000 yuan, Mr. Gu found the Home Furnishing City, which refused Mr. Gu's request on the grounds that he could not contact the merchant. In desperation, Mr. Gu turned to the Bengbu Consumer Protection Committee for help.
On December 14, the relevant person in charge of the Bengbu Consumer Protection Committee and consumers came to the home furnishing city again and informed the person in charge of the home furnishing city of the relevant provisions of the "Consumer Rights Protection Law of the People's Republic of China". Finally, after mediation, the Home Furnishing City paid 9,000 to Mr. Gu, who returned the gifts he had received before to the Home Furnishing City.
[Suggestion] Stores should establish mechanisms to urge merchants to take responsibility
In response to consumer disputes encountered by consumers in the home decoration market, the Anhui Provincial Consumer Protection Committee and others recently issued consumption reminders.
1. When choosing a merchant, consumers should choose companies that issue construction industry qualification certificates by the government industry authorities. When purchasing home building materials products and services, they should choose merchants with reliable reputation and good quality to check whether their certificates and qualification certificates are complete. You can also check whether the company participates in the annual report on time, whether there are administrative penalty records and other information through the National Enterprise Credit Information Disclosure System, or understand its reputation, popularity and credibility. Companies that advertise in advertising such as "a few years to repay the principal", "half discount", and "decorate first and pay later" are cautiously selected.
2. When consumers sign a contract with a home improvement company, the content must be clear, detailed and operational. The specific brand and model of the materials involved in home decoration should be indicated, and words such as "domestic famous brands" and "international famous brands" cannot be replaced in general.
3. When faced with merchant promotion methods, you should treat them rationally, compare them, avoid impulsive consumption, and pay attention to retaining evidence such as merchant promotional pages. The preferential conditions promised by the merchant should be written into the formal contract before signing and paying.
The Provincial Consumer Protection Committee also recommends that furniture and building materials stores establish relevant guarantee mechanisms and urge the exit operators to bear relevant legal responsibilities.
[Data] Home decoration and other products have become hot topics for consumer complaints
In the first half of this year, the Anhui Provincial Consumer Protection Committee accepted 126 complaints about home decoration and building materials, mainly in product quality issues, contract disputes, as well as fakes as reals, inferiors as good ones, etc.
In the third quarter of this year, consumer protection committees at all levels across the province received a total of 4,040 complaints of various consumers. Among the service consumption complaints, house decoration and property services, life and social services, other goods and services, sales services, entertainment and sports services account for the top 5 consumer complaints. The data are: 503 items of life and social services, 332 items of other goods and services, 261 items of sales and services, 222 items of cultural, entertainment and sports services, and 127 items of house decoration and property services.
Anhui Business Daily Media Reporter Tao Wei Text/photo
