[ mobile phone China news] On April 24, the incident of "5 people using the new policy of mobile phone replacement to defrauding more than 300 Xiaomi mobile phone " caused heated discussions online. China Mobile learned that this was an accident reported by the official report of the Zhengding County Public Security Bureau of Hebei Province on April 14.
5 people used the new policy to defraud more than 300 Xiaomi 11
According to the notice, the suspect Lei Mouchao (male, 27 years old) purchased a large number of second-hand well-known brand mobile phones, and then used the company's new policy to defraud more than 300 mobile phones from the company's Zhengding Warehousing through artificial damage by Zhe Moufei (male, 34 years old), and then used the company's new policy to defraud more than 300 mobile phones from the company's Zhengding Warehousing through after-sales staff Liang Mouguang (male, 29 years old), Ma Mou (male, 26 years old), and Zhao Mou (male, 37 years old). The amount involved was more than 1 million yuan.
Xiaomi official document
It is understood that the criminal gang first recycled a large number of Xiaomi 11 series second-hand mobile phones, and then used unconventional means to "burn WiFi" and earn the difference after replacing it. In response to this, @Xiaomi Brand Safety posted on Weibo to popularize the new crime of "teaching criminal methods".
This is not the first time Xiaomi has been "harmed". On March 15, 2022, a branch of the Shijiazhuang Public Security Bureau of Hebei Province seized a den selling fake Xiaomi mobile phones. A large number of counterfeit Xiaomi refurbishment machines and a complete set of renovation tools were seized on the spot, with the amount involved exceeding 600,000 yuan. In addition, at the end of August 2021, a group of suspected minors swept away the Xiaomi Home in Xiamen within 30 seconds. However, the team stole the engineering prototypes on the table and could not be used at all.
Around August 2021, some Xiaomi 11 series users reported that the mobile phone suddenly had WiFi and hot spots that were unavailable. Xiaomi 11 will experience motherboard burning, mainly manifested in the inability to open WiFi and hotspots. The first solution given by Xiaomi is to return to the factory for one month to repair, but because it takes too much time, this has caused dissatisfaction among many Xiaomi users.
Then Xiaomi officially stated that it will adopt a service policy higher than the national three-guarantee rights and interests to solve it: users who experience this phenomenon will support replacement of the machine after after-sales inspection; if other quality problems occur after replacement, they will still support 7-day failure and withdrawal. If users who have the same WiFi problem again, they can withdraw or change the phone again; if they have concerns about users who do not have such problems, they can apply for a half-year extended insurance service.
