Source: China Military Network - PLA Daily
"There is paradise above and Suzhou and Hangzhou below". Suzhou is a thousand-year-old ancient city with a long history, and it is also the most vibrant and vibrant modern city. In recent years, as the only military hospital stationed in this "landscape town", the 100th Hospital of the People's Liberation Army has taken "creating a green medical environment, optimizing green service models, and expanding green management mechanisms" as its main content, and aims to achieve "zero pollution" in the hospital environment, "zero distance" in the doctor-patient relationship, and "zero obstacles" in medical security, comprehensively eliminate any form of medical cooperation, promote the creation of green hospitals, and ensure the construction of a real "green military hospital".
Don’t forget your original intention and keep moving forward. While insisting on serving the officers and soldiers sincerely, the hospital adheres to the service concept of "patient's life, health, and safety are above everything else", conscientiously practices the hospital's motto "righteousness, extensive learning, professionalism, and benefiting students", serves the people wholeheartedly, and makes contributions to safeguarding the lives and health of the military and civilians in Suzhou, preventing and treating diseases, and promoting the health development of Suzhou City. It has been recognized by the city leaders and praised by the citizens. It has practiced the responsibility and responsibility of the military hospital with practical actions, and strives forward to the goal of "green 100, serving 100, benefiting the people, 100, health 100, winning 100, and satisfying 100".
Greening and beautifying the hospital, optimize the medical environment - the hospital environment "zero pollution"
The 100th Hospital of the People's Liberation Army was moved to Suzhou in October 1950. After nearly 60 years of development, the hospital gradually evolved into a hospital with the style of Jiangnan gardens. During the process of building a garden-style hospital, the hospital leaders visited the garden experts many times to ask questions. According to the local environment, climate, rainfall, soil and other characteristics, the greening is connected with the cultural tendons of the resident, the ecology is connected, the environment is consistent, and the environment is integrated. The overall design not only reflects the neat and unity of the army, solemn and generous, but also takes it naturally, reflecting its natural interest and personality characteristics. Before the new, renovated and expanded, the hospital was built around the goal of building a modern garden-style hospital with ecological landscape, and planned the greening and beautification of the hospital, scientifically laid out, adapted to local conditions and rationally allocated, and invested more than 60 million yuan to build with high standards to form a unique green landscape.
On this basis, it has invested millions of yuan to purchase and update the medical "two waste" disposal equipment. The medical sewage treatment station operates in a standardized manner, and 10 tons of medical wastewater are processed per day, all of which meet the standards and discharged. All medical institutions have temporary storage areas for anti-seepage, loss, dispersion, and rain. Medical waste is handed over regularly by a dedicated person, classified and temporarily stored, standardized registration, and uniformly transferred and disposed of by professional companies, with a harmless treatment rate of 100%. Carry out the "four pests" activities in depth, create a "smoke-free hospital", improve the hospital's internal infection management and prevention and control network, strengthen the standardized management of biological and radioactive sources, set up an integrated operating room, supply room system and dual channels for cleaning and sewage diversion, establish an independent endoscopic cleaning and disinfection system, set up a dedicated garbage channel, and eliminate cross-infection.
Satisfied one hundred, serving one hundred - "zero distance" of doctor-patient relationship
The political commissar of the court told the author: "It is not just empty talk to benefit the local people. This not only requires advanced medical equipment, excellent medical technology, careful and thoughtful nursing services, but also to think about the people everywhere."
Hospital always puts the "patient-centered" service concept first, strives to achieve "one hundred satisfaction, one hundred service", integrates the concept of "family-oriented service" into its work, strives to practice the purpose of serving the people wholeheartedly, and is praised by the majority of patients and families.
Hospital strictly implements the "first-question and consultation responsibility system". Any medical staff who are the first to receive when a patient is admitted must be responsible for the entire patient, so that the patient will be received during the hospitalization, the patient will be accompanied during the hospitalization examination, and the patient will be visiting regularly after discharge.
They also formulated warm service regulations such as "smile more, speak more gently, complain less, walk lighter, and move faster". Through the implementation of various service measures, the level of nursing services and work quality have been significantly improved, and the patient satisfaction rate has reached 97%.
In the past three years, the hospital has received more than 200 letters of thanks written by patients and given more than 150 banners.Faced with the praise of the patients, Dean Li Qiang said emotionally: "We are the soldiers of the people. For doctors, we must serve our people well. This is the purpose of the army and the responsibility they should fulfill as medical workers."
"Breathe together, share the destiny, and be in the heart" is a true portrayal of the deep affection between the army and the people. "Serve the army, support the government and love the people, station in one place, treat the disease and save the people" has always been the purpose of the garrison hospital.
After the "8.2" Kunshan explosion in 2014, the 100th Hospital immediately sent an emergency medical team to the scene to carry out emergency rescue, organized elite medical forces to race against time to rescue, and admitted 10 critically injured people. Now all have been transferred to later rehabilitation treatment, which has been praised by military and local leaders and the people.
"You saved my son's life and our entire family. You knelt down to see my son, and I want to kneel down to express my gratitude to you." On March 16, Aunt Hu, the mother of the patient, came from Shanghai to the 100th Hospital of the People's Liberation Army and gave three banners to the medical staff of the neurosurgery department. Aunt Hu held Dr. Zhang and Nurse Ge's hands and knelt down excitedly, praising "The doctors in the army are really good military doctors for the people." This kneeling moved everyone present.
service is endless. The hospital often organizes medical service teams to go deep into the streets, communities and villages of the residence to carry out activities such as "learning Lei Feng's spirit, advocating new civilized styles" and "giving love and sending warmth". They successively sent expert medical service teams to carry out free medical consultation activities such as delivering medicine to villagers in Taoyuan Town, Shengze Town, High-tech Zone Dongzhu Town, and Luzhi Ancient Town in the park, benefiting more than 5,000 people; visited and comforted veterans of the Anti-Japanese War and the families of military martyrs, went deep into schools, welfare homes, highways, and kindergartens to provide free medical consultations for the elderly, students, and children, checking their bodies and giving medicines to them. Every year, part of the medical funds are specially used to donate to social welfare undertakings.
According to incomplete statistics, in the past four years, the hospital has carried out activities such as disease consultation, voluntary consultation and health education for more than 10,000 people in the resident area. It has implemented measures such as reducing and exempting medical expenses for vulnerable groups such as laid-off workers, extremely poor people, and lonely elderly people. The officers and soldiers participated in voluntary blood donation for 30,000 ml many times, and wrote a series of glorious hymns of "People's Military Doctors Love the People" with practical actions.
Everything for patients, everything serves patients - medical insurance "zero barriers"
"Green hospital" is not a "green hospital" or "environmental hospital", nor a "green hospital" or "energy-saving hospital", nor a "green hospital". Therefore, in the process of creating a "green hospital", the hospital has always focused on grasping the core goal of green medical care, and has proposed to improve service measures, optimize medical processes, and achieve the goal of creating "zero distance" of medical insurance.
In the process of creating a "green hospital", the hospital is people-oriented, and everything is for patients and serves patients. The hospital starts wherever there is patient needs and implements a large number of convenient and beneficial services. Aunt Zhang, a patient from Canglangting Community, said: "After learning that the 100th Hospital has fully eliminated any form of medical cooperation, we are now visiting the hospital, which has made us truly feel the good image of the People's Military Medical Doctor and has strengthened my trust in the military hospital."
Hospital has opened a series of medical goals such as urban ambulances to pick up and drop off patients for free. Registration, price, charge, and medication service windows are not more than 5 minutes. Emergency patients start handling within 5 minutes after coming to the hospital and emergency consultations within 10 minutes. Elderly and critically ill patients are escorted by staff to treat patients throughout the process, and daily fee list system for inpatients.
adjusts the outpatient structure and adds a service window. The charging windows have increased from 6 to 15, and the medication dispensing windows have increased from 3 to 6. Each medication dispensing window has a high-definition camera to ensure that the medication is accurately and well-documented. At the same time, an electronic number calling screen is equipped to ensure that it is fast, accurate, and busy without being messy.
opens outpatient consultation services for difficult and difficult diseases to solve the diagnosis of difficult and complex patients. The hospital adopted a multidisciplinary expert joint consultation model to solve the problem of patients with difficult diseases "on multiple numbers, queue up multiple times, and spend time and effort to run away" to confirm the diagnosis.Currently, the specialties that the hospital can participate in consultation include 17 departments, involving provincial key disciplines such as burns, orthopedics, and oncology.
The hospital invests and builds the WeChat public platform for appointment registration. At present, 26% of patients have visited outpatient clinics through free appointment registration, and in 2015, they have provided appointment inspection services to about 5,000 people.
To solve the problem of making appointments for outpatient examinations and avoid the hardship of making appointments for multiple examinations, patients who need to undergo multiple examinations such as CT, MRI, and B-ultrasound now do not have to go to multiple examination rooms to make an appointment, but complete it in one window. To facilitate patients' medical treatment, the hospital has launched 17 convenient services, including sending inspection forms for patients from other places, handling medical treatment cards, etc. Patients can go home and wait for the examination results or query online, which greatly alleviates the problems of "three long and one short" of medical treatment (long queue time, long waiting time, long medication time, and short medical treatment time). Director Wu Tianqin of the Department of Hematology told the author: "After the hospital completely shut down medical cooperation projects, every department is working hard to improve service quality and technical level, and has won the trust of the people again."
The military and local governments jointly built a friendship bridge, and the deep love between fish and water cultivated the flowers of civilization. Over the years, the medical staff of the 100th Hospital have continuously inherited the fine tradition of the army to "serve the people" and sprinkled their youth and blood on this beloved land to benefit the people. Helping the poor and helping the poor, medical assistance, emergency rescue and disaster relief, health care... At the moment when the people need it most, you can see angels in white wearing olive green. They use their most sincere actions to write the colorful music of the army loving the people and supporting the army in the new era.
"It is better to say that the people are satisfied with the revenue of several hundred million." Li Qiang, the director of the hospital, told the author that the hospital firmly establishes the concept of green development, comprehensively eliminates any form of medical cooperation, and does not blindly pursue economic indicators such as beds and gross income, but implements standardized medical care, safe medical care, and warm medical care to maximize the benefits of the people. During the interview in the hospital, the author heard the hospital leaders talk most about not the words "income generation", "profit", and "bed", but the words "love", "reduction and exemption", "discount", which fully demonstrates the love for the people and social responsibility of an army hospital.
