2020-05-15 21:08 · Source: Webmaster's Home
Webmaster's Home (ChinaZ.com) May 15th news: After the State Post Bureau interviewed the main person in charge of Fengchao, today Fengchao Smart Cabinet The official official account has released user adjustment instructions. In the explanation, Fengchao deeply apologized for the previous persuasion incident and announced that it would extend from the original 12 hours to 18 hours, with a charge of RMB 0.5 per 12 hours after the timeout, and a cap of RMB 3. It is also promised that the State Council will not charge for holidays and office buildings will not charge for Saturdays (office days).
In addition, Fengchao also stated that it will assist couriers to submit the parts into the cabinet after obtaining the user's consent, so as to protect consumers' right to know and right to choose.
The following is the full text of the explanation:
Notes on user service adjustments
Dear user:
Recently, Fengchao launched membership services has attracted widespread attention from all walks of life, and the company has received feedback, criticism and suggestions from the majority of users. We attach great importance to it, accept it humbly, and reflect deeply. We realize that users are the most solid foundation for corporate development, and there are still imperfections in member service projects, and communication and opinions with users are not sufficient. Here, we deeply apologize for the inconvenience caused to the majority of users.
At the same time, we sincerely accept criticism from industry authorities and government departments at all levels, conscientiously implement the interview opinions, improve our position, take the initiative to take rectification measures, and seek the best combination point for standardized development of enterprises and users to be satisfied with. On the basis of fully listening to the opinions of all parties, the following adjustments are made to the user's services:
1. Assist couriers to send parts into the cabinet after obtaining the user's consent
In accordance with the "Smart Express Box Delivery Service Management Measures", use smart express boxes to deliver express parcels, The recipient's consent shall be obtained.
We will further strengthen technical support, improve guarantee conditions, promote communication and consultation between express delivery companies and users, and actively cooperate with government departments to protect consumers' right to know and choose. Users can set up courier companies that agree to enter the counter, questions when entering the counter, and communication methods for couriers, etc. on Fengchao WeChat official account and APP channels.
2. Adjust the user's free storage time
. The user's free storage time is extended from the original 12 hours to 18 hours. After the timeout, the charge is 0.5 yuan per 12 hours, and the cap will be 3 yuan.
There is no charge for holidays stipulated by the State Council.
office buildings are not charged on Saturdays (off days).
3. Paid users will receive one month of membership rights
. Thanks to the paid users for their support, as of May 19, 2020, all paid single-time payment, monthly card, and quarterly card users will receive a month of bonus. Nest membership benefits.
★ Due to system upgrade reasons, the above adjustment measures will take effect nationwide on May 20.
smart express box, as an important contact point closely related to the life services of hundreds of millions of consumers, is an important link in the "last hundred meters" of express delivery to provide users with "contactless receipt" services. In the future, we will further improve our position, learn lessons, actively assume social responsibilities, and seriously consider user demands and business development needs in business activities. We welcome users and all sectors of society to continue to pay attention to and support Fengchao and put forward more constructive opinions. We will make every effort to provide society with more and better products and services.
is here to express my sincere thanks to the majority of users and all walks of life who have paid attention to and helped us for a long time.
Fengchao Technology
2020-5-15
