Recently, the well-known domestic online consumer dispute mediation platform "Diansuibao" (315.100EC.CN) received a complaint from a user saying that the "China Accounting Online School" under Beijing Dongda Zhengbao Technology Co., Ltd. promoted a limited-time discount and the purchase price was the best at this time. Two months after purchasing, I found that the price of the course had been reduced by more than half, and I couldn't accept the complaint.
html On June 8, Ms. Song from Henan Province reported to "Diansuubao" that she purchased a one-year basic course from the China Accounting Online School in April 2021 for more than 1,300. Ms. Song said that when she consulted the customer service of the app, the customer service said that it was the registration season and the price was the best. Later, the customer service added her on WeChat and talked about the course and the discount plan at that time, saying that it was a limited time discount, etc., and guided Ms. Song to buy it at that time. Got the class. Ms. Song said that she has not attended any classes since purchasing the course. Today she entered the app to prepare for learning, and then she saw that the price of the same courseware was more than half cheaper. The two-year price was cheaper than the previous one-year price. Ms. Song couldn't accept this, so she contacted customer service. The customer service replied that more than 200 yuan would be deducted from the two-month service fee, and then the remaining money would be transferred to the China Accounting Online School account. The remaining portion of the purchased courseware would not be returned to Ms. Song's purchasing account. Can be used to purchase their courseware later. Ms. Song said that this was not compulsory consumption, and she could not accept it. The China Accounting Online School was originally trusted, and she must complain if this kind of problem occurs. After
received the user's complaint, we immediately transferred the complaint case to the relevant staff of the platform for supervision and proper handling. In this regard, the staff of the China Accounting Online School sent feedback to "Diansuubao" saying: The issues reported by the students have been communicated by phone, the results have been approved, and the case has been closed. If students have any subsequent questions, they can call the official phone number of the online school and we will serve the students as soon as possible.
According to the Internet Economic Society Enterprise Database (COP.100EC.CN), the China Accounting Online School is affiliated to Beijing Dongda Zhengbao Technology Co., Ltd., and its legal representative is Zhu Zhengdong. It is a large-scale accounting distance education base for accounting practitioners and college students majoring in finance. , providing examination training, continuing education, practical operations and employment services.
According to the effective complaints received by users in the field of online education accepted by "Dian Sui Bao" (ranked by the number of complaints), China Accounting Online School ranks eighth.
In addition, according to user rights protection cases accepted by the well-known domestic online consumer dispute mediation platform "Dian Sui Bao", "China Accounting Online School" is suspected of having refund issues, overlord clauses, false promotions and other issues. (Electronic complaint: "China Accounting Online School" complaint area)
[Case 1] "China Accounting Online School" was accused of not refunding the remaining courses, causing user dissatisfaction. Reply: Processed
On June 6, Ms. Liu from Liaoning Province reported to "China Accounting Online School" "Diansubao" complained that she purchased a total of 3 intermediate accounting-related courses in 2019 in August 2018 for a total of 1,880 yuan. When the refund was issued, the 2019 courses had not started to be updated, only the old courses from 2018. Ms. Liu said that she did not study the 2019 course. Now the China Accounting Online School says that refunds must be based on time, which means that the refund amount will be calculated in equal parts from August 2018, when the payment started, to the October 2019 exam. Ms. Liu said that when paying the tuition, she was not informed that the free 2018 courseware was also a paid product, nor was she informed that the money could not be fully refunded. After
received the user's complaint, we immediately transferred the complaint case to the relevant staff of the platform for supervision and proper handling. In this regard, the staff of the China Accounting Online School sent feedback to "Diansuubao" saying: The issues reported by the students have been communicated by phone, the results have been approved, and the case has been closed. If students have any subsequent questions, they can call the official phone number of the online school and we will serve the students as soon as possible.
[Case 2] "China Accounting Online School" is suspected of false advertising. The price is cheaper than the promised lowest price Reply: Processed
"Diansubao" received a complaint from Ms. Sheng from Zhejiang Province saying that she received the "Intermediate Accounting Professional Title C" from China Accounting Online School At that time, the online school salesperson gave a price of 5,180 yuan for three courses (intermediate practice, financial management, and economic law), and promised that it would be cheaper than the Double Eleven event price. Because of the promise of the online school business teacher, Only three courses were purchased. On Double Eleven in 2020, the online school conducted a live broadcast. At 19:30 on the evening of November 11, 2020, the online school conducted a five-minute time limit without price limit during the live broadcast. The class that Ms. Sheng signed up for was directly reduced to 3090, which was lower than the price paid at that time. It's 2,000 yuan cheaper. In view of the online school's false promotions and price fraud, Ms. Sheng lodged a complaint.
After receiving the user’s complaint, we immediately transferred the complaint case to the relevant staff of the platform to supervise and handle it properly. In response, “China Accounting Online School” sent feedback to “Diansubao” saying: The issues reported by the students have been called Communicate.
