What should I do if I need to handle telecommunications services during the days when I am quarantined at home and unable to go out? Don’t worry, through online channels such as “China Telecom Shanghai Company”, “Shanghai Telecom” and “China Telecom Shanghai Customer Service” public accounts, the types of services can cover almost all users’ needs.
Recharge and payment, mobile phone loss report, self-service number selection, self-service fault report... Without leaving home, you can fully feel the convenience and speed brought by informatization by just moving your fingers.
Shanghai is facing the most severe and complex challenges of the epidemic situation since normalized prevention and control. In order to curb the spread of the epidemic, Shanghai decided to launch a new round of diced and grid-based nucleic acid screening across the city. On March 28, Starting from 5:00, nucleic acid screening will be carried out in batches with Huangpu River as the boundary.
In such a special period, Shanghai Telecom not only makes every effort to ensure the smooth communication network and provides information application support, but also gives full play to the advantages of online services, allowing citizens to recharge, pay, and handle business without leaving home, making life and work more convenient and providing comprehensive assistance. Win the battle against epidemic prevention and control.
01
You can recharge and pay bills at any time at home
Recharge and pay bills. It is a service that citizens use frequently. Some citizens go to offline telecommunications business halls to recharge and pay bills. Not only do they have to travel a lot, they sometimes have to wait in line. In fact, it doesn’t have to be like this at all. You can pay your bill through your mobile phone or computer by just moving your fingers at home, which is very convenient. Especially under the current situation, paying bills online without leaving home is conducive to epidemic prevention and control.
Taking the WeChat public account method as an example, now it is convenient to recharge and pay through WeChat public accounts such as "China Telecom Shanghai Company", "Shanghai Telecom" and "China Telecom Shanghai Customer Service".
For example, in the "China Telecom Shanghai Company" official account, after following and binding the device, click "My Services", select "Bill. Recharge", click "Recharge", enter the recharge amount and then recharge. Click "Bill". If there is an unpaid monthly bill, you can pay it directly and see the bill details. You can also get an electronic invoice after the payment is completed.
In addition, through the " Telecom Business Hall " mobile client and China Telecom Shanghai Online Business Hall, after logging in, the user's bill and package usage status will be intuitively displayed on the page, which can also facilitate payment and recharge.
Tips: You can recharge and pay bills at home with your fingers
Method 1
"China Telecom Shanghai Company" public account
(WeChat ID: shdxtelecom)
Follow and bind the public account, select "My Services" in the menu, and then " Bill.Recharge".
Method 2
"Shanghai Telecom" public account
(WeChat ID: sh_189)
Follow and bind the public account, select "My Services" in the menu, and then perform "Inquiry/Charge".
Method three
"China Telecom Shanghai Customer Service" WeChat public account
(WeChat ID: shkf10000)
Follow and bind the public account, select "My Services" in the menu, and then perform "Bill Recharge".
Method four
China Telecom Shanghai Company Online Business Hall
(www.189.cn/sh)
After registration and login, you will see "Account Balance" in the conspicuous place at the top of the page, click the "Recharge" button, fill in the recharge account number and recharge After the amount, you can choose Alipay , WeChat Pay, China UnionPay or Wing Pay to pay, and you can also "find someone to pay on your behalf".
Method 5
"Telecom Business Hall" App
provides a "quick recharge" channel on the client page. After entering, select the number and recharge amount required for recharge. Payment can be made through Alipay, WeChat Pay, Yi Pay, Du Xiaoman Pay, etc. .
02
Handle business online without leaving home
In addition to common services such as payment and traffic inquiry, many business processes can now be handled online at the business hall, and you can also do so without leaving home.
Open the WeChat official account of "China Telecom Shanghai Company" or "China Telecom Shanghai Customer Service" and enter the "Online Business Hall", which provides four major areas for inquiry, payment, handling, and troubleshooting. Enter the "Processing Area", which provides dozens of types of telecommunications services, including 5G packages, 5G upgrade packages, replacement cards, mobile phone loss reports, transfers, name changes, etc.
Take the transfer business as an example. Transfer the business such as mobile phone, landline phone, and broadband that were originally in your own name to others, or transfer it from others to yourself. In the past, handling the transfer business required both parties to bring the original ID card to the business hall. Now you can just stay at home and pick up your phone.
Shanghai Telecom’s online processing channels can meet most of users’ business processing needs. Some businesses that do not require live authentication can be completed through WeChat customer service and self-service. WeChat customer service, self-service, video customer service, etc. form a linkage to provide users with Provide complete online services. Take the number selection function, for example. Previously, if users wanted to apply for a new number card, add an additional supplementary card to the package, etc. that involved new number services, they could only go to the business hall to handle it. The number selection process took a long time. Now, users can choose a number online by themselves before going to the business office. Go to the lobby or video customer service to handle the number card business.
Moreover, users can now have an exclusive communication manager through corporate WeChat, which can provide one-on-one consultation, business activation and other services online.
03
Don’t panic if you encounter a problem
In this new round of diced and grid-based nucleic acid screening process, within the closed area, residential areas are subject to closed management. All personnel do not leave their homes, and people and vehicles cannot enter. out. In such a situation, if the broadband at home fails, affecting children's online learning, teachers' live lectures, or parents' remote working, and maintenance personnel cannot come to repair it, what should we do?
At this time, users can self-service fault reports through online methods such as "China Telecom Shanghai Company", "Shanghai Telecom", "China Telecom Shanghai Customer Service" WeChat official accounts.
Take the "Shanghai Telecom" WeChat public account as an example, select "My Services" - "Self-service troubleshooting", which provides broadband, landline, IPTV, mobile phone and other troubleshooting services. If there is a problem with the broadband at home, select "Broadband Failure Report". Users can choose "One-click Failure Report", or select "Gateway Experience" to conduct a physical examination of their own broadband.
Here, there is also a "Troubleshooting Knowledge" column. For problems such as broadband inability to access the Internet, wireless inability to connect, router settings, wireless key modification, etc., the video and text are combined to introduce self-service troubleshooting methods. Users can follow the tutorial. By following the steps step by step, you can handle all kinds of glitches yourself.
