â–˛Deaf Clinic of No. 8 Hospital in the city
html April 7 is the first Tuesday of the month. On this day, Zhang Min, a volunteer at the hearing aid clinic, came to Shanghai No. 8 People's Hospital in advance as usual. This is the first time the "Baiyan" Deaf Care Clinic has resumed operations during the epidemic.At noon that day, Zhang Min came to the hospital early, put on protective clothing and a mask, assisted the social work department in preparing for deaf-aid services, and then began waiting at the entrance of the hospital for the hearing-impaired patients to arrive.
Due to the epidemic, fewer hearing-impaired patients came to see us this time than in the past. Previously, every Tuesday afternoon, more than ten hearing-impaired patients would come to the eight hospitals in the city for medical treatment. During the epidemic, the "Baiyan" team that restarted the "Volunteer Deaf Assistance Model" only made appointments and received four patients in one afternoon to reduce risks as much as possible.
Although there are relatively fewer hearing-impaired patients in special periods, the hospital still attaches great importance to the medical experience of special groups, and its enthusiasm and thoughtfulness in providing deaf-assisting services has not diminished. Ordinary volunteers are responsible for guiding hearing-impaired patients to register, pre-examine, and register, and accompany them to see a doctor; sign language interpreters assist doctors in understanding the condition of deaf people and conveying the patients' thoughts. During the epidemic, they still created a comfortable and convenient medical environment for deaf people.
"We are friends and confidants"
Zhang Min, as a "veteran" volunteer of the hospital's "Baiyan" deaf care team, as early as 2015, the city's eight hospitals, together with the Xuhui District Disabled Persons' Federation and the District Deaf Association, jointly launched " I started to join this loving team when I was in the deaf care clinic of Baiyan.
"The relationship between deaf volunteers and hearing-impaired patients is not so much a relationship between serving and being served, but in my opinion, it is more about helping friends within their capabilities." I have been volunteering in deaf clinics for nearly 5 years Zhang Min, who is a patient, has long regarded the deaf patients as more than just patients. After getting along with each other time and time again, they regard each other as trusting friends and even confidants.
â–˛ Deaf clinic of No. 8 Hospital in the city
Grandma Xu, a 70-year-old woman who lives on Xiangyang Road, is a friend Zhang Min met during volunteer service. Zhang Min clearly remembers that the first time she met Grandma Xu in the hospital was in the winter of 2015. Grandma Xu came to the Department of Neurology to see a doctor. She had no intention of being hospitalized at the time and was notified of hospitalization by the doctor. The confused Grandma Xu didn’t know what to do. what to do. Zhang Min immediately informed the hospital's social work department to activate the emergency mechanism. He first assisted Grandma Xu to contact her family and complete the hospitalization procedures, and then worked with the medical staff to relieve Grandma Xu's anxiety and patiently explained the precautions. After multi-party communication and coordination, Grandma Xu was successfully admitted to her home. People also brought a change of clothes for Grandma Xu.
While Grandma Xu was hospitalized, Zhang Min often used her off-duty time to buy some fruits and visit the hospital, chat with Grandma Xu, and carefully advise her to take medicine on time. Over time, the two became good friends who talked about everything. Now, Grandma Xu occasionally goes to the hospital to dispense some routine medicine. Every time she sees Zhang Min, she always opens her hands and gives this caring friend a big hug.
“Either you don’t do volunteer service work, but if you do it, you must be responsible for every hearing-impaired patient to the end.” Since 2015, Zhang Min has spent almost all of her spare time participating in volunteer services, and has accumulated volunteer service hours so far. More than 2,000 hours. In the process of volunteer service again and again, Zhang Min uses her actions to pass on positive energy to every hearing-impaired patient around her.
â–˛Volunteer Zhang Min serves the deaf
Uses the "power of fingertips" to spread warmth
In the deaf clinic, there is also a special type of volunteer - sign language interpreter. They are the bridge of communication between hearing-impaired patients and doctors, and are also an important promoter of easing the inconvenience of hearing-impaired people seeking medical treatment.
â–˛Sign language interpreter serving patients
Wang Junjie is one of the sign language interpreters at the Deaf Care Clinic. Since joining the volunteer team in 2018, his professional sign language skills have provided convenience for many deaf people to seek medical treatment, and have also received a lot of praise.
â–˛Sign language interpreter volunteer Wang Junjie (left)
Every time before attending a deaf clinic event, Wang Junjie will post a long circle of friends, "Dear deaf friends, please be sure to read carefully and follow the instructions before coming to see the doctor. ....." A large paragraph of text is clearly organized and detailed, repeatedly reminding deaf friends who see the clinic, including the specific opening hours of the deaf clinic, the transportation route to the hospital, the detailed address of the hospital, and complete prescriptions. procedures and some precautions for medical treatment.
Every sincere and friendly reminder is based on Wang Junjie’s experience in the process of assisting the deaf. "I have met some hearing-impaired patients who rushed all the way to the hospital, only to find that they forgot to bring their medical insurance cards and case reports, and some even didn't know that their medical insurance cards had expired. So I have to remind them about the precautions for medical treatment. , saving them a trip in vain, which is quite hard.”
â–˛Sign language interpreters are serving patients.
During the epidemic, in addition to the usual instructions, Wang Junjie also reminded deaf friends who were seeing doctors to wear masks and take good protection.
Wang Junjie's parents are both deaf. The special family environment makes him realize how difficult it is for deaf people to seek medical treatment. Because of this, he resolutely chose to join the Xuhui District Disabled Persons' Federation's volunteer sign language interpretation team to help more deaf people with his own strength.
Wang Junjie said: "Because they cannot hear or express clearly, many hearing-impaired patients inevitably have the mentality of enduring minor illnesses and carrying them as much as they can, and will not go to the hospital unless absolutely necessary. Even if they go to the hospital for treatment, if What the doctor said is a bit serious, and they may misunderstand the meaning and become anxious, so under normal circumstances, the consultation time for hearing-impaired patients is often several times longer than normal. "As a "media" for communication between hearing-impaired patients and doctors, Sign language interpretation is crucial. If there is a slight error in relaying the condition, it may affect the accuracy of diagnosis.
is bound by responsibility and depends on health. Wang Junjie is full of awe for this special job and uses the "power of his fingertips" to make the deaf community feel warmth and trust. He believes that this is not only responsible for the patient but also for himself.
In the city’s Eighth Hospital, the deaf care clinic has been running for five consecutive years, providing personalized services to nearly 500 deaf people. At the same time, the hospital has online and offline two-way linkage with the Xuhui District Disabled Persons’ Federation and the District Deaf Association to provide meticulous Attentive services make it easy for deaf people to see a doctor.
Currently, many hospitals across the city have opened outpatient services to assist the deaf. The sincere dedication of deaf volunteers has allowed the warmth in the hospital to gradually permeate the silent world. The story between hearing-impaired patients and deaf-aid volunteers keeps happening...
Source: Shanghai Disabled Persons' Federation
