Original title: The new occupation "Comprehensive Window Clerk" across dozens of departments and thousands of businesses has been put in place. In the Fangshan District Government Service Center Business Department Comprehensive Window. In the Market Supervision Department of Fan

Original title: The new occupation “Comprehensive Window Clerk” across dozens of departments and thousands of businesses has been put in place

The Comprehensive Window of the Business Department of Fangshan District Government Service Center

In the Market Supervision Department of Fangshan District Government Service Center, Shi Yan was dressed in white Shirt and black suit, the smile on her face can still be felt through the mask. As a comprehensive window clerk, the job she is engaged in is a new profession that was only recognized in 2020.

html On March 1, the State Council issued the "Guiding Opinions on Accelerating the Standardization, Standardization and Facilitation of Government Services", which mentioned that "support qualified regions to carry out grade recognition and promotion in accordance with the national vocational skills standards for administrative clerks (Government Services Comprehensive Window Clerks)" Waiting for a job." More and more young people like Shi Yan are realizing their dreams of a career in government affairs through professional training.

Professional lecturers teach students

Training

To memorize the question bank, you also need to understand psychology

"When you smile, your eyes should also smile, otherwise it will give people the impression that you are smiling but not smiling."

"When we hand things over You need to present it with both hands. If the item is too small, you don’t need to use both hands. Generally, you use your right hand to pass the item. "I just introduced the "one network, one door, one time" policy of government service reform. Can any student explain it in detail? "

At around 1 p.m., professional lecturers from the Smart Government Service Vocational Skills Training School were conducting the third training session for 16 students in the audience. After completing the 40-hour training content, these trainees will go to the district-level government service hall and take up the position of comprehensive window clerk.

Different from people’s previous impressions of window clerks in administrative agencies, comprehensive window clerks are not civil servants, but a new occupation in the national vocational skills standards that were only promulgated in 2020.

In 2021, Beijing launched the certification and implementation of this professional qualification, and 559 people became the first batch of comprehensive window administrative clerks with certificates to work. Li Yang, the person in charge of the

Smart Government Service Vocational Skills Training School, said that at the end of 2018, before the profession was officially recognized, the school reached cooperation intentions with multiple districts, towns and streets through “government purchase of services”. Government personnel and government service teachers select, recruit and train comprehensive window clerks for cooperative units. After more than three years of development, it has provided more than a thousand comprehensive window clerks to 8 districts and 40 towns and streets in Beijing, including Fangshan, Shijingshan, and Haidian.

html On February 27, the Smart Government Service Vocational Skills Training School was approved and opened in the "Beijing Financial Security Industrial Park" in Fangshan District. This is also the first specialized training school for comprehensive window clerks.

reporters saw in the campus that the three multi-functional classrooms are bright and open, and can accommodate 200 students at the same time. The simulated comprehensive window area set up is equipped with government affairs open inquiry machines, multi-functional barrier-free self-service machines and other facilities and equipment to "immerse" the real environment of the government service hall. Wang Tianxiang, head of academic affairs at

, said that during the training, the policies will be explained to the students, and students are required to be able to accurately classify, search, and process high-frequency matters, and there is also a question bank that needs to be recited and memorized.

In addition, etiquette services, fire safety, psychological counseling, etc. are all key training contents. "The comprehensive window personnel face the masses directly, and some people will do things with anger and emotions for various reasons. We are not allowed to contradict the masses, and we must quickly appease the other party and adjust our mood."

Smart Government Service The simulated comprehensive window area of ​​vocational skills training school

harvests

people with certificates and licenses to show

pre-job training. After all, the class hours are limited, and it is not really facing the working people. After the "newcomers" arrive on the job, the training will continue. Everyone learns while doing and continues to grow in practice.

In January 2019, Fangshan District took the lead in promoting the comprehensive window operation model in the district government service center. In the past three years, 110 staff have been selected and transported to work in the Fangshan District Government Service Center.

"When I first started working, I would arrange training on weekends. Later, I would train during lunch break or after work on workdays, totaling 1 to 2 times a week." Shi Yan, a clerk at the Comprehensive Window of the Market Supervision Department, told reporters that the business department where she works, There are more than a dozen departments, committees and bureaus, covering between five and six hundred matters.More than 100 of them are daily high-frequency matters that need to be kept in mind. You should also be familiar with low-frequency or seasonal periodic matters, as well as high-frequency matters of other business departments.

After several years, Shi Yan still remembers the first person she independently "opened the window" to receive. "This is a lady who wants to open a bookstore and apply for a publication business license." Faced with the lady's needs and various questions, Shi Yan answered them with policy provisions and smoothly handled the business for the other party, growing little by little amid the anxiety. confidence.

Sometimes, when faced with people working in a hurry or even venting complaints, Shi Yan would use heart-warming words to appease them in accordance with the training requirements, and then help them sort things out in detail. "People often come over to show me their business license after applying for it, saying, 'Girl, I got the license, thank you!' I used to think that all those who sit at the government window and do things must be civil servants, but I didn't expect that we are not civil servants. Being able to do this work makes me feel very valuable.”

Li Xiaoshuang, 26, has short hair and is lively yet steady. After graduating from university, she became one of the first batch of trained window clerks to come to the Fangshan District Government Service Center.

The comprehensive window where Li Xiaoshuang is located is located in the Engineering Construction Business Department, which is a key inspection area for business environment reform and is also recognized as the most "difficult" business department. "Difficulty" is reflected in the large number of policies. There are more than 30 committees and offices and thousands of specific matters. Even high-frequency matters have to be hundreds. “We have ‘Thousand People, Thousand Questions’ learning materials, of which nearly half are related to construction permits for engineering construction business.”

On the other hand, unlike common materials such as real estate certificates and marriage certificates in the field of people’s livelihood, cyanotypes , vector coordinate diagrams, surveying and mapping results reports... the materials involved in project construction are very complex and professional. A staff member once handled construction permit business for a company, and it took half a day to complete the process.

takes up the job, follows the window, and takes charge of his/her own role. During the continuous training, Li Xiaoshuang studied hard and memorized. From the beginning, he "didn't even know what the material was" to reading pictures and reading them. In practice, he repeatedly explained to the masses to strengthen his own memory. Now he is familiar with various materials. , the backbone clerk whose business is "clean". Based on the team's support model of business groups, the old lead the new. Even if there is a turnover of personnel, the comprehensive windows of each business department can always operate in an orderly manner.

Advantages

Full-process guidance No need to be confused when doing things

Comprehensive window clerk, the focus is on a "comprehensive". According to the person in charge of the Fangshan District Government Service Center, the district government service center is currently stationed in 46 administrative approval units, achieving "one door" access; it has opened 95 comprehensive windows, and dynamically handles more than 1,900 matters in the district, achieving "one window access" ".

In the past, when there were no dedicated window clerks, what was the state of business management? According to reports, in the early days, government service centers opened windows based on administrative approval units and corresponding departments. "Frankly speaking, if the staff of the administrative approval unit provide services directly to the masses, there may be problems such as insufficient service awareness. However, using labor relations with employees in third-party companies will facilitate management and assessment." More importantly, administrative approval Each unit "sets up a stall", and window personnel are often only familiar with matters in their own departments and links. There may be situations where people queue up repeatedly and ask questions all the way from the window, but still can't figure it out. The establishment of the

comprehensive window has fundamentally changed this situation. Enterprises and the masses have changed from looking to "government departments" in the past to looking to the "government" now. Each comprehensive window clerk masters hundreds of thousands of businesses from dozens of administrative approval units. Especially when the target direction of the service people is not clear, their service advantages are even more prominent. Taking "opening a restaurant" as an example, people may not know where to start and what licenses they need to obtain. The comprehensive window personnel will provide a list of each unit throughout the process to help people sort it out. Moreover, the staff at the comprehensive window implement the first-ask-responsibility system. Whoever the masses ask at the beginning will be responsible for guiding the entire process, and can also help people in need. (Wei Jing)

(Qianlong.com)