Some of the tiles were uneven and faded
After the delivery of the new house, Ms. Lin from Putian was responsible for the decoration work. At that time, on the recommendation of a friend, she spent nearly 30,000 to purchase a batch of ceramic tiles at a local Mona Lisa store. However, what Ms. Lin did not expect was that these ceramic tiles encountered problems.
Ms. Lin told reporters that when she installed the tiles last year, she found that some of the tiles felt uneven. At that time, the merchant said it was because there was wax on the tiles, and he would give her several bottles of tile cleaner . So, Ms. Lin installed all the tiles and cleaned them with detergent.
This year, Ms. Lin discovered that some of the originally uniform gray tiles began to turn white , looking gray and white, which was very unsightly.
Ms. Lin said that the ceramic tiles she bought for nearly 30,000 yuan had such problems, which made her feel very distressed. Ms. Lin said that she has contacted the merchant several times over the past year, but has not been able to solve the problem.
Merchant: Human reasons caused the ceramic tiles to become "flowery"
Later, the reporter also came to the Mona Lisa ceramic tile store located in Yongfu Home Building Materials City, Xiuyu District. Because the person in charge was not at the scene, the reporter also contacted him by phone. The person in charge said that there is no quality problem with tiles. It is common for tiles to have "scales", which may be caused by improper placement of the workers hired by Ms. Lin during the decoration. It is indeed rare for the tiles to turn white, but Ms. Lin has been using them for more than a year, so should be caused by her improper cleaning. Ms. Lin denied the merchant’s statement.
During the negotiation process, the person in charge of the business also showed the reporter the sampling inspection report of the ceramic tiles and the authorization letter from the brand owner, and said that if Ms. Lin still did not approve, could find a third-party agency for quality inspection.
Xiuyu District Market Supervision Bureau: suggested that Ms. Lin do an appraisal first.
Immediately, the reporter came to Putian City Xiuyu District Market Supervision and Administration Bureau. The staff said that because Ms. Lin’s ceramic tiles had been purchased for more than a year, it was difficult to verify whether the ceramic tiles became “flowery” due to quality problems or other reasons.
staff said that they had also tried to organize both parties to negotiate a solution, but because Ms. Lin’s request was for the merchant to replace the ceramic tiles throughout the house, but the merchant insisted that there was no problem with the quality of the ceramic tiles, the differences between the two parties were too large. They suggested that Ms. Lin find a third-party agency to test and resolve the dispute through legal channels. The reporter also conveyed the opinions of the market supervision department to Ms. Lin.
Help Help Group Reminder:
Consumers who have objections to product quality in the early stages of purchasing a product must lodge a complaint as soon as possible, otherwise it will be more difficult to safeguard their rights in the future. In this regard, "Gang Gang" will continue to pay attention.
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