Haier washing machine after-sales 24-hour maintenance service hotline☎️400-991-0208
Haier washing machine twin cylinder washing machine, single-tube washing machine, pulsator washing machine , 3 drum washing machine , all-in-one machine, dryer After-sales maintenance service
washing machine home maintenance
Haier washing machine 24-hour customer service hotline: 4008-382180
24-hour manual customer service, offline professional national outlets and various regions Exclusive services such as personnel service teams, the entire repair process is standardized and orderly, and the later synchronous tracking and query are open and transparent. All teams have been professionally trained and certified to work. The wall-mounted boiler accessories used are all direct from the original factory.
(the manufacturer provides completely free repair services when repairing during the validity period of Haier washing machine "three guarantees").
Haier washing machine service commitment
(I) Service commitment
1. Resolutely implement the " Product Quality Law of the People's Republic of China ", " Consumer Rights Protection Law of the People's Republic of China " and "Regulations on Repair, Replacement, and Return of Some Products" (i.e. the new "three guarantees" regulations), to provide consumers with rapid services.
2. Set up a service consultation and complaint hotline (working hours: Monday to Friday 8:30-17:30).
3. After the consumer registers and submits repairs, make an appointment with the consumer to determine the door-to-door service time. In principle, after making an appointment, the suburbs will serve within 24 hours of the urban area and within 48 hours of the suburbs (except for consumers who require a separate time);
According to the relevant requirements of the "Consumer Rights Protection Law of the People's Republic of China", the "Product Quality Law of the People's Republic of China" and the "Regulations on Repair and Replacement Responsibility for Some Products", consumers will enjoy three-guarantee service services in accordance with the following regulations after purchasing Smith home appliances.
1.1 The three-pack service start date
machine three-pack service takes the date of the purchase invoice as the starting date. When there is no invoice for purchase, the date of the sales voucher/sales contract is used as the starting date. No purchase invoice and sales certificate/sales contract, the next day of the production month (manufacturing number FD) is used as the starting date of the three-guarantee service. For machines without the above certificates, you will not be able to verify the purchase facts/real product information, and you will not be able to enjoy the manufacturer’s three-guarantee service.
1.2 Three-pack service voucher
Three-pack service voucher includes machine purchase invoice, sales voucher (online brand official flag/brand partner cooperative e-commerce platform self-operated store/brand party certified distributor store order, machine-made receipt, machine-made sales order, machine-made shopping receipt) and sales contract (seal examples are clear).
1.3 Fee repair
Haier washing machine The following items do not fall within the scope of free three-guarantee service, and fee repair should be implemented.
Chemical and Electrochemical action and/or damage caused by abnormal environmental conditions;
damage caused by improper operation or machine contact with inappropriate substances;
Transport damage, wrong installation and assembly, misuse, improper use, improper or failure to comply with operation or assembly instructions;
Unable to confirm that it is an authentic product, etc. Other situations not covered by the three-guarantee service scope that we have not notified otherwise;
other situations not covered by the scope of the three-guarantee service;
cannot confirm that it is an authentic product, etc. Other situations not covered by the three-guarantee service are notified by us;
cannot confirm that it is an authentic product, etc. Other situations not covered by the three-guarantee service scope are notified by us;
cannot confirm that it is an authentic product, etc. Other situations not covered by the three-guarantee service scope are otherwise notified by us;
Machine problems caused by repair or handling by personnel without authorization, or machine problems caused by accessories, auxiliary parts or accessories installed by the machine are not original accessories provided by us
Smith home appliance repair certificate
a. During the Haier washing machine during the repair period, the user will repair it with the body barcode and valid purchase certificate; if there is no valid purchase certificate, the production date of the water heater barcode shall prevail, and the delay shall be 3 months;
b. Those who have exceeded the repair period shall not enjoy repair services, but shall provide paid repair services.
Notes on finding home appliances and appliance repairs
1. Search through the official website for regular
When consumers choose maintenance services, regardless of whether they are within the shelf life, they must purchase the brand service outlets. Don’t believe in the so-called “repair” found in refrigeration searches, because “li Gui” repair points often use the banner of “brand” to fool consumers with realistic “fake” websites. The 400 phone number online is not necessarily a customer service hotline for branded home appliances. Consumers should look for service contact information from the water heater instruction manual or service manual, or directly contact the electrical operator to provide the consumer with the maintenance personnel telephone number.
2. Query the business license of the maintenance enterprise
When consumers choose a home appliance repair company, they should check in advance whether the home appliance repair company has a business license and whether it has relevant qualifications. Consumers can log in to National Enterprise Credit Information Disclosure System or WeChat applet to query the company's business license and related credit records.
33. Check whether the maintenance personnel are formal
When regular home appliance repair personnel come to their door, they usually wear company clothing and wear work signs to accept supervision. Consumers should check the maintenance personnel's work permit, work orders, and maintenance documents. If they have any questions about the identity of the maintenance personnel, they can call the home appliance chain company or brand to verify their identity.
4. Understand the charging standards for maintenance projects
After confirming the identity of the maintenance company and maintenance personnel, you must learn more about the charging standards for the maintenance projects and whether a formal invoice can be issued. If necessary, you can seek technical support from the customer service and understand the price charging standards. Don't rush to pay until you understand clearly. Beware of all kinds of "false repairs and excessive repairs". Some bad merchants will create faults during the repair process, thereby increasing the repair costs, or repairing accessories as inferior or falsely claiming to be imported materials, taking the opportunity to charge high fees.
5. Request and retain maintenance vouchers
When providing maintenance services, home appliance repair companies shall provide consumers with maintenance service certificates and charging invoices. The maintenance service certificates shall truthfully fill in the maintenance service items, maintenance details and other contents. Most of the "Li Gui" repair points are individuals, so they cannot provide invoices and do not print special maintenance service certificates.
6. Rights and interests are infringed. Protect your rights in accordance with the law.
If consumers encounter minor illnesses, major replacements, and infringement of small items during the home appliance repair service, consumers must collect evidence and negotiate with the maintenance company to resolve the issue first.
??For the home appliance industry, services are an important manifestation of brand competitiveness. Among them, slow work order processing, untimely service, scattered internal information, and complicated processes will affect the service resolution efficiency. Especially when shopping festivals such as 618 and Double Eleven, a large number of work orders such as home appliances are coming, which directly determines the customer's purchasing experience. Therefore, a 7*24-hour manual customer service online, and a self-operated team that has been trained to work soon the next day has become particularly important.
?? At present, the Smith home appliance star service team has about 7,500 front-line service personnel, of which 1,500 are from the self-operated service team, and nearly half of the engineers have accumulated more than six years of service experience in the brand. Faced with the current problems of inefficiency, uneven service quality and low satisfaction in the industry, Smith Home Appliances focuses on the actual needs of users and adheres to the service concept. From the three dimensions of processing efficiency, service quality, and user satisfaction, it comprehensively improves star-rated services: 7x24-hour hotline, 7x16-hour online service, and door-to-door service speed in the city within 24 hours to ensure user needs can be processed quickly. Original pre-sales service, original spare parts repair and free installation and testing ensure high-quality services, and lifelong service further enhances service value to improve user satisfaction.
?? The efficient service of Smith home appliances with fast response, fast door-to-door service and fast troubleshooting comes from the continuous construction of Smith home appliance service network. Since 2008, Smith Home Appliances has built and improved the national customer service network, with two contact centers in Nanjing and Chengdu as the core, and has opened nearly 700 customer service seats to centrally handle user needs received through multiple channels of telephone, WeChat, email, and social media.
??In addition to the contact center, Smith Home Appliances also has 33 customer service centers, 200 direct service stations, and 1,500 special repair outlets nationwide, providing consumers with various solutions with professional and fast services.
??Thoughtful: one-stop service for purchasing, installing, and recycling of old products
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