How are the electrical appliances that say "E-commerce exclusive" different from those in physical stores? Is it reliable to buy electrical appliances online?
Nowadays, online shopping is becoming more and more developed. We can buy all the items we want without leaving home.
At first we might only choose to buy some small items online, but now online shopping is really getting more and more complete, so many friends are also starting to choose to buy some large or high-priced products online.
Nowadays, some friends also choose to buy electrical appliances online because they are usually busy with work and have no time to visit shopping malls or due to price reasons.
Friends who buy electrical appliances online should also find that the electrical appliances we buy online usually have "e-commerce exclusive payment" written on them.
So what is the difference between electrical appliances that say "e-commerce exclusive" and those sold in physical stores?
Is online shopping for electrical appliances reliable?
Let’s learn about it together today.
l The products of "e-commerce exclusive" and "offline exclusive" are different
Nowadays, almost all brand electrical appliances will be sold in offline physical stores and online stores at the same time, and online stores and offline stores are sold at the same time. The product models sold are not the same.
Some products can be purchased in both online and offline physical stores, but some products can only be purchased online.
It is normal for the product models for e-commerce exclusive products and offline exclusive products to be different.
On the one hand, there are many things that can be put on the Internet, so whether they are old or new, they can be sold through online stores.
Offline physical stores have relatively limited locations , so they generally only display and sell some newer or better-selling styles, and other styles are almost never put on the shelves.
On the other hand, this is also done to avoid online and offline stores competing with each other.
If the products sold in online and offline physical stores are exactly the same, then the sales of offline physical stores will be particularly bleak when activities are conducted online.
Therefore, merchants do this to avoid malicious competition between online and offline stores and ensure online and offline profits.
l The experience of online shopping and shopping in physical stores is different
Everyone should also know that the experience of online shopping and shopping in physical stores are still different, and there is a big difference.
If we are shopping in a physical store, then we can intuitively feel the quality and use effect of the product, and we can touch it ourselves , and we don't have to worry about color difference and other deviations.
But if we choose to shop online, we can only feel it through some parameters, pictures and videos provided on the web page.
We can't touch it ourselves, and we can't see it either. We can't intuitively feel the quality of the product. If we are really dissatisfied, it will be troublesome to return or exchange it.
l The after-sales methods of online shopping and physical store shopping are different
If we choose to buy electrical appliances in offline physical stores, then the warranty period of general electrical appliances is about one to three years. If there is a problem during the warranty period, you can directly contact us The manufacturer is responsible for the after-sales service.
On the three-guarantee certificate of the product, the items sold or serviced and the period will also be carefully marked.
If we choose to buy in an ordinary online store, the after-sales service provided is similar to that of offline physical stores, and the after-sales personnel of the manufacturer are directly responsible.
If we choose to buy electrical appliances in some large online malls, then after-sales service is generally provided by the electrical appliance manufacturers and the mall.
If we have a problem, we can choose to contact the electrical appliance manufacturer or the maintenance personnel of the mall to help solve it.
In addition, the mall will also provide some additional value-added warranty services. Even after the three-guarantee period, we can still contact the mall personnel to come to your home for repairs.
l The installation methods for online shopping and physical store shopping are different
The most convenient thing about shopping in a physical store is that we can directly see the goods, and the physical store has stock. If we are satisfied, we can place an order directly. Many products are available Delivery and installation can be completed on the same day, which will be particularly convenient for some friends who are in a hurry to use it.
When purchasing electrical appliances online, the appliance manufacturer is generally responsible for delivering the appliances to your door. Of course, most of them will also provide installation services.
If you purchase electrical appliances from some online malls, then these malls will have their own logistics, door-to-door delivery and installation.
In terms of delivery and installation, some online malls actually provide better services than manufacturers, because after installation, the mall will have a special phone call to allow customers to evaluate the installation service. The service level of the staff is also particularly important. Therefore, the service attitude during installation is generally better.
However, if you purchase it online, you may need to wait for logistics delivery, but of course this time will not be too long.
Summary:
In summary, there are certain differences between purchasing electrical appliances online and purchasing electrical appliances in offline physical stores. As long as we purchase them in brand direct stores and online shopping malls, we can be completely assured in terms of quality. Everyone is buying. Just pay attention to distinguish it when you go.
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