Ms. Wu from Hangzhou bought a batch of Bosch appliances, and spent a total of 70,000 yuan. It was not until the installation master came to her afterwards that she realized that the cabinet at home could not be modified, and that dishwasher worth more than 10,000 yuan could not be installed.
Ms. Wu told reporters that this finely decorated second-hand house in Yunyuewan Community in Hangzhou was bought this year, with an area of more than 130 square meters. The cabinet was left by the former landlord. This empty space on the cabinet is used to install the dishwasher. Now a batch of Bosch home appliances are piled up in the living room. Among them, the imported dishwasher has not been unpacked yet. The Bosch home appliance installation work order states that the height of this dishwasher is 81.5 cm . The column "Machine Installation Height" says "Only 80.5 cm, cannot be installed" .
installer : "We could have changed it originally, , but the countertop cannot change it for her , the height from the countertop to the ground is too low, please consult 400."
Ms. Wu : "Bosch will send someone to install it for you, and then say that my cabinet height is not enough, and then asked me to change to another ."
Why did Ms. Wu buy a dishwasher that cannot be installed in the cabinet? She said that the incident happened like this. In October, she placed an order at the Bosch home appliance store of Hangzhou Evergrande International Building Materials and Home Furnishing Expo Center , including a batch of home appliances such as dishwasher, washing machine, refrigerator, steamer and oven. The total price of is 70,000 pm . She paid 10,000 yuan in advance, and paid it off on November 24th, with the remaining 60,000 yuan. At present, except for two washing machines, all the remaining appliances have been delivered to the home. Ms. Wu explained that she was busy with work and left all the matters about home appliances to her younger brother. Her younger brother introduced on the phone that after paying the deposit, he asked the Bosch home appliance store to see the size chart of the home appliances. He found that the dishwasher with ,000 is a bit high. He contacted the store sales staff at that time.
Ms. Wu’s younger brother : “She (sales) said that the later has a service to change cabinets , 81.5 cm will definitely not be able to install it because the height is only 80 cm. Let us make a 400-year-old call. Is there a model for changing cabinets? I made 400 calls and he said we have this service. The machine you bought just meets our service scope. can go to the door to change , and said when you need to install it, call them in advance.”
Reporter : "Have the dealer sent someone to see it?"
Ms. Wu : "No."
Ms. Wu : "No."
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Ms. Wu and her younger brother said that it was not until the day the installation master came to the door that they knew that cabinets could not be renovated . This dishwasher must not be installed. The solution given by the Bosch home appliance store is to replace Ms. Wu with a domestic dishwasher with a height of more than 70 cm.
reporter : "How much is this domestic one cheaper?"
Ms. Wu : "He told me that the price is two thousand yuan."
reporter : "Can the difference be refunded?"
Ms. Wu : "He said yes, I don't want to change . Please help me install it because I have done a guide to the performance, and it feels more appropriate."
Ms. Wu's younger brother mentioned that Bosch customer service replied that his cabinets can be renovated. Regarding whether this detail is true, the reporter verified with Bosch Home Appliances' national customer service.
Bosch Home Appliances National Customer Service Operator : "I have recorded this model here. Is there such an activity or what is going on with the sales at that time? At that time, we will verify first."
found the Bosch Home Appliances store at Hangzhou Evergrande International Building Materials and Home Furnishing Expo Center. The salesperson said that the store manager was not there. According to the number provided by Ms. Wu, the reporter contacted the store manager Zhao by phone.
Bosch Home Appliances Hangzhou Evergrande Life Experience Hall Manager Zhao : " transformation service is allowed , both in the factory and in our place, but there is one, you have to meet the conditions for my transformation . The countertop in her house is only 81 cm tall in total, and it is 82 cm to buy a dishwasher, and the domestic style is 78 cm tall. We can all transform this. "
reporter : "You have reported the size to the customer, and the customer also expressed the size not enough. Will you send someone to check the size?"
Bosch home appliances Hangzhou Evergrande Life Experience Hall Manager Zhao : "Generally speaking, this requires the customer's request. As long as she makes this request, we will come to the door to . The buyer came to contact me at that time and communicated with me about the size of the steamer and oven at one time."
reporter : "Have you told you about this appointment?"
Ms. Wu's younger brother : " has not said it. "
Ms. Wu : "He also did not remind us to make an appointment with , but just told us that we can change it."
Manager Zhao responded on the phone that the two laundry opportunities were shipped as soon as possible, and the problem of the dishwasher can be solved in this way.
Bosch Home Appliances Hangzhou Evergrande Life Experience Hall Manager Zhao : "The domestic one (dishwasher), please help her change the cost price, We don't make this money . We also want to make customers feel comfortable ."
reporter : "When will the difference be returned to her?"
Bosch home appliances Hangzhou Evergrande Life Experience Hall Manager Zhao : "If you are fast, within seven days ."
Ms. Wu : "Pack my dishwasher, just this idea, I bought this now."
Reporter : "What if the cabinet conditions are really not met?"
Ms. Wu : "I really can't install it, I'll think about it when I go home."
