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Kaidishi can continue to withstand the test of the market and the public in the big waves, and wait for time to verify.
With the improvement of economic level and the development of technology, smart homes have gradually become popular in recent years. Smart door locks are becoming more and more popular with consumers. They can bring convenient travel experience to residents, and they no longer have to worry about forgetting to bring their keys to go out.
However, while enjoying the convenience of intelligence, when a failure occurs, it may become a bigger problem.
consumer reports noticed that on the Black Cat Complaint platform, the number of complaints for Kaidishi smart lock reached 411 cases. The main complaints are long shipment time, the door body was damaged during installation, the battery was fast power consumption, the fingerprint was not sensitive, the lock core was necrotic and locked, and the after-sales service was poor. In addition, on the Xiaohongshu platform, some consumers reported that the Kaidishi fingerprint lock F300 purchased through the Li Jiaqi live broadcast room during Double Eleven was unable to connect to the Internet. They actively contacted the customer service and learned that some batches of this model need to be "recalled".
For this reason, consumer reports have launched a series of investigations...
smart lock cannot lock the door, and no accessories have been issued in the past month for repair
Li Xian (pseudonym) told reporters that in December 2020, he purchased the K11 Kaidishi smart lock in the Kaidishi Tmall flagship store and installed it on his own security door.
official information shows that this smart lock has five unlocking methods: WIFI temporary password, fingerprint, password, card swipe and key activation.
Picture source: Kaidishi official flagship store
In the period of use, there has been no abnormality in the smart lock, which has brought great convenience to Li Xian's family. However, until November 2 this year, Li Xian discovered that the smart lock could not be opened. "The door lock cannot be opened by fingerprints, keys, and passwords. The lock cannot be opened. The person lock cannot be entered in the home." Li Xian told Consumer Reports that the smart lock is still within the warranty period, and after problems arise, he reported the situation to the official after-sales service as soon as possible.
"The other party said it was a problem of the motherboard failure and needed to replace the entire lock. The customer service said that I originally bought the K11-WIFI version with obsidian black finish color is no longer in stock, but another color is in stock." In order to repair the failed smart lock as soon as possible, Li Xian readily agreed to replace the same smart lock of another color and paid a deposit of 500 yuan. The door lock of
has been broken for more than half a month. Li Xian’s request to repair the smart lock failed because the new panel has not been shipped. The smart lock that could have brought convenience to Li Xian's family brought greater trouble at this time. Since the smart lock in the home failed, Li Xian's family has been unable to lock the door normally. "It cannot be locked at all. After locking, people can't enter. The door at home is either not locked. When going out, you have to block it with other items. If you come out to buy something, you have to go back quickly. Or you have to leave someone at home to open the door."
As for why the shipment has not been shipped for a long time, the customer service of the official flagship store explained that is affected by the epidemic in the destination and cannot provide delivery services for this product for the time being.
official customer service responded to the situation of not being shipped. Image source: Photo provided by the interviewee
Li Xian did not buy into the official explanation. Li Xian told reporters that the replaced panel needs to be shipped from Wuhan. During Double Eleven, the goods purchased by Li Xian at other stores have been confirmed to be received, and the delivery location is also in Wuhan, but it can be shipped normally.
It is understood that Li Xian once asked to replace the delivery company with other express delivery companies, but was rejected by the other party."The other party said that they only cooperated with SF and Postal , and other express delivery without cooperation could not be sent." The chat history provided by Li Xian showed that the official customer service said that in order to ensure the safety of door locks, the warehouse could only send EMS and SF Express .
official customer service responded to the situation of failure of shipments. Image source: Photo provided by the interviewee
Li Xian believes that due to the failure of smart locks, the other party should take it as the primary key to find a way to solve the problem, rather than just considering what express delivery can be sent, and using the impact of the epidemic as an excuse to delay delivery.
However, after many communications, new progress has been made. As of the date of publication, Li Xian told reporters, "At present, the manufacturer has arranged for the dealer to help us change a replacement lock, and wait until the lock arrives, and then replace it with a new one."
Li Xian's experience is not an isolated case. Consumer Reports noticed that some consumers reported on the Black Cat Complaint Platform that on October 31, the Cadison smart lock in his home failed, but the failure was not repaired or served for three weeks. After contacting the customer service many times, the staff sent out the new lock. On November 22, the consumer's complaints on the platform were completed.
Image source: Black Cat Complaint
Netizens reported that the newly purchased fingerprint lock was "recalled" because it could not be connected to the Internet. Customer service: The nonsense
Just after Double Eleven, Kaidishi released the ultimate battle report on Double Eleven. Among them, Kaidishi ranks first in the electronic door lock industry on the Tmall platform, and won the first place in the professional brand of smart locks on the JD platform. So far, this is the 9th year that Kaidishi has ranked first in all channels in the smart lock industry. Behind the outstanding results of
, complaints and questions are also coming one after another. On the Xiaohongshu platform, some consumers reported that the Kaidishi fingerprint lock F300 purchased through Li Jiaqi's live broadcast room during Double Eleven was unable to connect to the Internet. Some consumers said that they learned through Xiaohongshu that the smart door lock they purchased might have the same situation. They took the initiative to contact the official customer service and learned that some Kaidishi fingerprint locks F300 need to be "recalled". He believes that defective products should not be sent to consumers easily.
Image source: Xiaohongshu platform
Purchased this smart lock Zhang Ting (pseudonym) and encountered the same problem. According to the screenshots provided by her, Kaidishi official said that the fingerprint lock currently has inconsistent versions, which may lead to the inability to connect to the Internet and provide lock replacement services. Zhang Ting told Consumer Reports that the new lock has been replaced and the problem of being unable to connect to the Internet has been solved.
In addition, a consumer who also purchased this fingerprint lock told reporters that Apple phones cannot connect to the Internet, so they can only connect to the Android phone and then add pairing.
In this regard, the reporter consulted as a consumer whether there was a problem that the Kaidishi fingerprint lock F300 could not be connected to the Internet. The customer service's reply was that it could be connected to the Internet and Apple phones could also be used normally. is aimed at the problems reported by Xiaohongshu users, and the other party said it was nonsense.
The reporter used the identity of a consumer and the official customer service to chat screenshot
In response to the above issues, Consumer Reports sent an interview letter to Kaidishi for inquiries. As of the date of publication, the other party has not yet responded.
frequently complained about quality problems, and dealers complained that "the re-repair rate reached 30% or 40%"
On the Black Cat Complaint Platform, the number of complaints for Kaidishi smart locks reached 411. The long delivery time, the door body was damaged during installation, the battery was quickly consumed, the fingerprint was not sensitive, the lock core was necrotic and unable to lock the door, and the after-sales service became the hardest hit areas of complaints. Among them, one consumer reported on the platform that the Cadison door lock he purchased in June this year broke three times during use.
"I have to stay at home and can't sleep at night." According to the description of the consumer, the smart door lock he purchased was unable to open and lock the door three times during use, which seriously affected his normal life. He believed that the door lock had quality problems.
Kedis is already a new thing. Previously, Cadison smart door locks were exposed due to quality problems. As early as 2019, according to CCTV Finance, the Beijing-Tianjin-Hebei Consumer Association tested 38 smart door locks sold online, and all of them were unqualified products, including two smart door locks from Kaidishi.
▲Search source: CCTV Finance
Kedish's quality problems have also dragged down dealers. A dealer revealed that the sales area it represents can sell more than 200 sets of Cadison smart door locks every month, but the ones that are complained by customers that need after-sales repairs can reach more than 60 sets per month, and in some months it can even reach more than 80 sets, with an amazingly high repair rate.
A dealer also showed his "problem product storage warehouse" full of loads, which covers a variety of quality problems such as "high power consumption, automatic system alarm failure, fingerprint collector not recognized, screen no response, door lock noise, automatic lock opening and unable to close automatically".
Can Kaidishi, which once disguised as a "fake foreign brand", win one after another after the big waves?
Previously, people blindly worshipped foreign brands and believed that the quality of foreign products was better than that of domestic products. In order to cater to the needs of the public, some companies disguised themselves as "foreign brands" and used consumers' inertia to take the opportunity to increase product premiums and make huge profits from it.
When the company was first established, Cadison also boasted itself as a German company and created a high-quality image.
Tianyancha shows that Shenzhen Kaidishi Intelligent Technology Co., Ltd. was established in 2013 and is located in Shenzhen, Guangdong Province. It is a company mainly engaged in the retail industry. The company has no relationship with German capital in equity and brand. Consumer reports have noticed that the official platform of Cadison has deleted the promotional information about "The Cadison brand originated from the world-famous industrial kingdom - Germany".
In this regard, some industry insiders Tengfei told Caiyue, "It is not difficult to understand that Caddy claims to be a German company. In the past, consumers had fewer channels for information acquisition, and the penalty cost of false publicity for enterprises was low. Because consumers had a blind tendency to worship the quality of foreign brands, it was beneficial to promote overseas brands to increase prices, which left motivation for enterprises to false publicity."
As the domestic smart lock industry ushered in an explosion, the number of enterprises was growing rapidly. According to data from the Forward Industry Research Institute, in the craziest 2017 and 2018, there were more than 3,500 smart door lock brands and more than 1,500 manufacturers, and the industry broke out with a "Thousand Lock War".
quality is the best endorsement for the product. Whether Kaidishi can continue to withstand the test of the market and the public in the big waves will be verified until time is verified.
