has been extended from establishing and implementing the "100-day no complaint shop" selection to "annual integrity management and no complaint shop" selection. Shanghai Songjiang Haoshujia Home Furnishing Market Management Co., Ltd. has built a mechanism and system for standardized management, honest management and high-quality services of shopping malls, driving merchants' honest management, protecting to protect consumer rights and interests , and making civilized and honest a the best "business practice". Recently, Songjiang Haojiejia also commended the shops in the mall that have "zero complaints" for ten consecutive years and five consecutive years.
"We must serve every consumer seriously." This is the catchphrase of Yu Nengxiang, general manager of Shanghai Orfesen Cabinet Co., Ltd. Eighteen years ago, he came to Songjiang from his hometown Jinzhai, Anhui. He started from cabinet and wardrobe production, and then developed to whole-house customization. Yu Nengxiang made every order carefully, and his honest efforts also received generous returns. Now the company has established a strict standard system from all aspects of measurement, design, ordering, installation, guidance, and after-sales service. Orders have come one after another, and no consumer complaints for ten consecutive years. He has won the title of "Annual Integrity Operation and Ten Consecutive Honorary Shop" awarded by the market.
TOTO Bathroom Songjiang Haojie Store also won the title of "Ten Consecutive Championships without Complaints". "The core components of TOTO Bathroom are all produced in Songjiang. With excellent quality and high-quality after-sales service, we have not received any consumer complaints in the past ten years." said store manager Huang Xiangfu.
"Songjiang Haoshangjia commends and awards shops that operate honestly, which is conducive to setting an example and driving more merchants to participate in the construction of a safe consumption environment by setting up models." Zong Ye, deputy director of the District Market Supervision Bureau and deputy director of the District Consumer Protection Committee, said.
It is understood that Songjiang Haojiejia, founded in 2004, is one of the five municipal five-star consumer rights protection contact points in the district. The company has established and implemented the "100-day no complaint shop" selection and extended to the "annual integrity business and no complaint shop" selection, and has built a mechanism and system for standardized management, honest business, and high-quality services in shopping malls, creating a good atmosphere of civilized and honest business. At present, the market is applying for "Shanghai's safe consumption demonstration creation excellent unit".
■Reporter Liang Feng Photographed by
■ Text editor Zhou Zhenghao Qin Tian
■ Column editor Zhou Zhenghao ■ Column editor Zhao Jian
