In the central air conditioning industry, there is a saying that "three points to look at the product and seven points to look at the installation." This is because the central air conditioner system is more complex and is also hidden, so the installation level will be directly linked to the product usage effect.
In order to bring users a professional and high-quality experience, on September 14, the Haier Home All-Seater Empowerment Training Camp officially started at the Haier Air Conditioning Feilali Training Base. This online course is mainly aimed at headquarters personnel, regional and terminal personnel, and combines theoretical training with on-site practical operation, including the home computer series business process, installation process standards, new cabinet hanging technology, etc. It is reported that the course has two sessions a week and a regular level test is implemented, which not only strengthens the brand's professional service capabilities, but also improves the high-quality experience of users across the country.
Select the best of training: Only by passing the score can you take up the job
The quality of air conditioner installation not only affects the effect of home decoration , but also determines the later use experience. But in real life, the uneven after-sales service levels of air conditioners make users feel "very hurt". Data from the Black Cat Complaints platform shows that in July this year, the platform had more than 3,000 complaints related to "air conditioner repair".
In order to operate the air conditioner safely, it is necessary to check every link from design, installation to construction, and a professional after-sales service team is needed to support it. It is understood that the Haier Home All-Service Empowerment Training Camp is taught by professional lecturers. In addition to conducting a limited-time online examination for the content learned, the lecturer will also assign after-class practical homework to students based on the teaching content. At the same time, the training will conduct a comprehensive evaluation of all students' attendance, homework and testing items. Only students with qualified results can take up their posts and serve users with their professional skills.
The best service is better: 7A-level professionalization allows the experience to be upgraded
This year, Haier home central air conditioning has continuously improved service level, optimized service details, and upgraded the 7A-level professional service system. Whether users are worried about insufficient space for changing the central air conditioner at home, or are worried about the effect after installation, Haier can escort the entire installation and after-sales process through professional design, professional tools, professional auxiliary materials, professional craftsmanship, professional construction, professional supervision, and professional services, completely dispel users' concerns and bring a comfortable user experience.
In response to users' concerns about hidden installation materials, Niu Zhaoxue, service director of Haier Air Conditioning, showed the comparison effect of various key auxiliary materials on the spot. The two copper pipes that look the same on the outside actually have different thicknesses of the pipe walls. The service life of the pipe wall thickness is longer, and the smooth solder joints can better avoid water leakage. When 90° bend pipe is required for wall installation, Haier uses professional pipe bending machines to operate, which is more accurate than manual pipe bending to ensure the best use effect of the product.
In addition, each store of Haier Family Central Air Conditioning has a "professional wall". Here, users can directly see the quality of components such as DC motor , drainage pump, computer version, compressor , control module, etc., and can personally touch the installation materials such as copper pipes, manifolds, protective cotton, boom , and can more effectively experience the operation process of professional tools.
It can be seen that Haier Home Central Air Conditioner continues to provide users with 7A-level professional capabilities in the entire process of design, installation, supervision, etc. Always centered on the diversified needs of users, Haier Home Central Air Conditioner continues to iterate technology and upgrade scenarios, creating a good air for the whole house for users while continuing to lead the industry development.
