In the early morning of July 5, Mr. Chen, who lives in a community in Guandu District, Kunming City, Yunnan Province, lost nearly 100,000 yuan because one of his solar water heater fell from the roof and hit an Audi A8 parked downstairs. Yuan. As soon as this happened, Mr. Chen regretted it very much and kept thinking that if he had chosen a brand with better comprehensive reviews when buying a solar water heater, it would not have been like this. Mr. Chen said that he must remind his relatives and friends around him to install solar water heaters if they need to in the future. You cannot install a water heater of your XX (not convenient to talk about here) brand.
Mr. Chen's self-report is as follows:
"I consulted online about the installation of solar water heaters in September 2020, and then the sales staff of your XX brand contacted me and told me a lot of discounts on the phone. I agreed to install their brand because the price was not expensive. On the 3rd day after the consultation, the offline staff of GuiXX solar water heater came to the site to install it for me. Since the sunlight on the roof of our community is not that good, their installation The staff suggested building a high shelf and installing the solar water heater on the shelf to get better lighting. I agreed without much thought.
After that, their installers went back and forth moving things, welding frames, and installing...it was not completed until after 21 o'clock in the evening. At that time, they asked me to go up and check it. I thought it was too late, and it was the roof. No mention of payment. I haven't gone up to see the solar water heater since it was installed. It wasn't until something happened last night that I realized how bad their solar water heater was and how bad their installation was! Now I contacted after-sales service, but no one could be found. I called the headquarters and said that they did not have my customer information. Our solar water heater had never been shipped from their product library. I couldn’t explain why. I paid directly in cash at that time. , I don’t even have a payment voucher, I regret it extremely. 』
After this incident came out, the property management in the community required all residents to strictly inspect the solar water heaters on their roofs to avoid such safety problems.
So how should we reduce the risk index of human factors in solar water heaters?
1. When selecting products, be sure to check the qualifications of the supplier. You can check their integrity records, business licenses, and whether there are any violations, etc.
2. Don’t just consider the price of the solar water heater, but also consider the product quality, after-sales service, whether the installation certificates are complete, whether the product quality inspection is qualified, etc.
3. Don't easily believe the "nonsense" of the sales staff. Be sure to consider carefully and ask clearly about the details considered and hypothetical safety hazards.
4. After the installation of the solar water heater is completed, you must personally inspect it and carefully check whether every firmware on the solar water heater is firm, whether the screws, nuts, , etc. are compact, whether the insulated water tank is leaking, etc.
5. During the installation process, you must choose to install while water is flowing, and you can supervise it in person if possible; (because many solar water heater installers will tell you that water cannot be supplied during installation to prevent explosion. In fact, this statement is There are disadvantages, because after installation, the temperature is too high and the water cannot be supplied in time, which will cause an explosion; however, there is no high temperature when the water is supplied directly during installation)
6. A special reminder is that the solar water heater with a separate welding installation frame must be carefully inspected. Its safety, such as checking whether there is shaking, whether there is anti-corrosion coating, whether there are backup protection measures, whether it is convenient for maintenance, whether it is convenient for water supply and drainage, whether it is convenient for manual work, etc... Once neglected, it can easily cause something similar to the old one. Such a loss issue sir.
