Ms. Zheng from Hangzhou reported that floor-to-ceiling windows were installed when decorating the balcony of her new house. Recently I discovered that there are some water ripples on the glass, which looks like wearing reading glasses .
Ms. Zheng said that the balcony glass was installed at the end of April. The family did not look carefully before, but only recently discovered the problem.
Ms. Zheng: "There is a water wave shape here on the glass. It cannot be seen up close, but when you look at it from a distance, it is more obvious when you look at it from the side. It looks a bit like you are wearing reading glasses. Look at this position. It's a bit fuzzy."
The reporter observed that there was indeed a ripple in the middle of the glass, the size of two palms. , but it was difficult for the camera to capture it clearly. When I touched the glass surface with my hand, it felt relatively flat. Outside the window of Ms. Zheng's house is a patch of grass and several buildings. The reporter used his mobile phone to take pictures through the corrugated glass. When moving left and right, he could see that both the buildings and the grass were deformed. Ms. Zheng reported the situation to the store, and the boss came to see it.
Ms. Zheng: "He said it was a normal phenomenon. As long as he solved it for me, it would be fine. The main reason is that it looks uncomfortable. Their attitude is not very good. The attitude is a bit bad."
This company is prosperous. Fa Aluminum System Doors and Windows Store No. 6 is located near Ms. Zheng’s community.
Hangzhou Xingfa Aluminum System Doors and Windows Store No.6 owner : "I have already communicated with the factory, asked the factory to negotiate and communicate with her. . (What does the factory mean? Have you received a reply?) No. ."
The proprietress of Hangzhou Xingfa Aluminum System Doors and Windows Store : "I did not avoid this problem and said that I will not deal with it for you. I have been dealing with it. Today I am still talking about making a video."
Ms. Zheng: "Why doesn't it count as unhandled? Yesterday I told your husband, what did your husband say? Your husband said this is a normal phenomenon. Yesterday you thought I didn't know, so you just opened the door, hum, let's go like this, with such a big temper. "
The proprietress of Hangzhou Xingfa Aluminum System Doors and Windows Store : "Didn't I reply to you? Didn't I deal with it for you? (Ms. Zheng : Oh my God, where are the eyes? Yesterday five I sent a message at around 10 o'clock today, but she didn't reply this time. She said that her phone was broken this time. She often didn't reply to messages before.
Ms. Zheng provided a chat record on the 24th. At about five o'clock in the afternoon, Ms. Zheng asked: Can the solution be solved by reporting to the factory? The other party did not reply. The next morning, Ms. Zheng sent multiple messages saying that she would complain to the end. Take a photo or video and send it to me.
Ms. Zheng : "I feel that your family has a really bad attitude."
Owner of Hangzhou Xingfa Aluminum System Doors and Windows Store : "Why do I have such a bad attitude? You reported it yesterday, and you will come to me today. I will solve the problem for you immediately ? impossible. ( Ms. Zheng : Is this a solution attitude?) Why am I not? ( Ms. Zheng : Why don’t you reply to me?) Did you see the new mobile phone you just bought? ”
The boss responded that there was something wrong with his mobile phone, so he did not respond in time and currently needs to wait for someone from the glass manufacturer to handle it.
, owner of Hangzhou Xingfa Aluminum System Doors and Windows Store No. 6: "Because of this situation, I explained to her yesterday that this is a normal situation. It's okay if you are not satisfied. I will ask the manufacturer to communicate with you. Water ripples and the glass are too large. After passing through the tempering, you know it is not so uniform."
Ms. Zheng said that she did not accept the boss's statement and planned to report it to the market supervision department.
