On May 9, the 2021 Celebration Edition Customer Service Festival of China Pacific Life Insurance, a subsidiary of China Pacific Insurance, officially kicked off in Shanghai. 2021 is the 30th anniversary of the establishment of China Pacific Insurance. The theme of this customer service festival is "Thirty Years of Warmth", with customers as the protagonists, through a series of diversified, technologically sensitive and immersive interactive experience activities nationwide. It showcases the innovative service achievements that life insurance companies have achieved along with CPIC's 30-year development, and fully demonstrates the cultural symbol of CPIC's life insurance services. At the opening ceremony, the CPIC Homeland Brand Spokesperson Release Ceremony was held, and the 2021 CPIC Service Blue Book was released.
Pan Yanhong, the proposed chairman of CPIC Life, Yu Bin, the vice president of CPIC Group, Cai Qiang, the proposed general manager of CPIC Life, Mr. Ma Weidu, a well-known cultural scholar, as well as customer representatives and media representatives, gathered at the opening ceremony. The cruise ship" set sail. The official WeChat account of “Pacific Life Insurance” opened a live broadcast portal, and customers and business partners across the country watched the live broadcast of the opening ceremony online.
CPIC Homeland brand spokesperson was officially announced at the opening ceremony of the
Customer Service Festival. Ma Weidu, a well-known cultural scholar and founder of Guanfu Museum, became the brand spokesperson of CPIC Homeland. China Pacific Insurance presented him with a brand spokesperson certificate and a CPIC Homeland VIP qualification letter. CPIC Home is a high-end senior care community built by China CPIC. As the first brand spokesperson of CPIC, Ma Weidu will inject more humanistic genes into the CPIC brand, which reflects CPIC’s commitment to providing more cultural and Connotation of retirement life determination.Ma Weidu made a wonderful sharing for the guests on the theme of "Preserving the Year of Life">
The Blue Book of CPIC Service was first announced
At the opening ceremony, Cui Shunxin, Chief Service Officer of CPIC Life, solemnly released the company's 2021 CPIC Service Blue Book. The four dimensions of service, exquisite service and responsibility, showed the company's service commitment and service highlights to the on-site guests, and vividly interpreted the brand connotation of "responsibility, wisdom, and warmth" of CPIC's services. CPIC Life insists on being customer-centric and relentlessly enhances the breadth and thickness of its services. This time, it released the service blue book to customers for the first time, opening up a new window for enhancing customers' brand perception of "CPIC Service". "Building a life insurance company with the best service experience and being a long-termist in the life insurance industry" is an important measure of the goal and vision>
The featured exhibition area presents the CPIC service culture in an all-round way , X Nursing Home and Public Welfare Koi Club five characteristic exhibition areas, presenting the 30-year service culture of CPIC Life Insurance in a different and colorful feast.
The present customer representatives experienced the CPIC service of "responsibility, wisdom and warmth" at close range through immersive interactive experience. Many guests stopped in the exhibition area and experienced interesting interactive projects with great interest. They all said that through this visit and experience, they had a more pictorial and comprehensive understanding and understanding of the service features and smart applications of CPIC Life Insurance, and they had a more intuitive sense of China CPIC has made innovations along the way and has unlimited potential for future development.
Memory Sales Hall
The 30-year development history and service footprint of China Pacific Insurance are interpreted in multimedia form. From the establishment of the company to the beginning, through old photos and precious materials, the company and customers have been warmly accompanied and shared for 30 years. growing up story.
The Curious Museum
demonstrated the company's innovative service concept and smart application achievements to the guests through VR interaction. Guests can scan the relevant icons in the exhibition area with the mobile phone applet on the spot, and then they can watch the corresponding video animation and learn about CPIC Blueprint, Yangyang Customer Service, CPIC APP, CPIC Life Insurance Official WeChat, CPIC Home, Video Doctor, Life Bank, Taihui Claims and other services. Experience the company's new online, intelligent and ecological services.
The open clinic
conveys the concept of health as a way of life to customers. The guests experience health physical examination products such as magnetic control capsule gastroscope mobile examination on site, and intuitively experience the cutting-edge technology of CPIC health management. At the same time, through the presentation and the introduction of the on-site lecturers, you can have an in-depth understanding of the health management services such as CPIC Blueprint, Life Bank, and Jianxiangjia. The
X Nursing Home
exhibition area will create a small "model room" of CPIC Home, showing high-level service standards from details, and conveying the elderly care service concept of "caring, respecting personality, moderate care, tailoring, and protecting family". At the same time, through the immersive small theater, the on-site guests were led to experience the three product lines of happy care, health care and long-term care of the "CPIC Home" senior care community.
Public Welfare Koi Club
shows responsibility and works hand in hand with customers to pass on great love. Artistically displays a piece of "Taibao Green" that protects clear waters and green mountains, introduces the China Taibao Sanjiangyuan Ecological Public Welfare Forest Project, and protects the Chinese Water Tower with vigor; reproduces a "Taibao Blue" that conveys love and hope, and shows "Caring for the cognitive impairment of the elderly" "Group" public welfare action, caring for the lost memories with sincerity and warmth.
It is reported that the overall activities of CPIC Life's 2021 Customer Service Festival will continue until June 30.In order to sincerely give back to customers for 30 years of companionship, China Pacific Insurance launched a 30th anniversary customized thanksgiving card, a chorus of Douyin for You, Voice of Customers Theme Month Activities, Children's Charity Art Exhibition, Interesting Psychological Test, "Alzheimer" Health Lectures and other exciting online activities, and launched a series of special activities for customer open days nationwide, and released special products such as "Best of Both Worlds" and "Xin Cong Rong", allowing customers to deeply experience CPIC Life's "insurance products + smart services + health care services" "Ecosystem, three-dimensionally disseminate the "CPIC Service" brand, and jointly look forward to the new development journey of CPIC Life Insurance.
Source: Thoughtful
