Recently, a large number of listeners reported to the Z1z hotline 400-800-0088 that they, as fans of the self-media blogger "Iwanke" on the Bilibili video platform, out of support and trust for the blogger, Placed an order to purchase electronic products in the "GOGO Mall" promoted by it. A total of hundreds of consumers placed orders, involving tens of millions of dollars. However, they have not received the goods for a long time. After
applied for a refund to no avail, the mall customer service advised to continue to consume to help the mall increase sales, so as to obtain a certain percentage of rebates. The refund will only be given when the order amount reaches a certain amount. There is no way for
, many people choose to compromise, and some even use tuition fees and through loans, and are forced to participate in the promotion and swipe orders.
Recently, however, "GOGO Mall" issued a announcement , saying that it was affected by industry adjustments and that they wanted to "exit the market in a virtuous way." Consumers' product purchase payments have also become loans and will be repaid in 3 years. Behind this, is it mismanagement or a fan scam? How to protect the rights and interests of consumers?
Click on the audio to listen to the report of the reporter from the Central Broadcasting Corporation.
Technology asks fans for help from the media.
Mr. Han from Ganzhou, Jiangxi, is a digital enthusiast who is keen to watch reviews of various yardage products, beeping videos The tech blogger "Iwanke" on the platform has been following for a long time. Not long ago, the Wechat public account of the technology We-Media launched an online store called "GOGO Mall", and wanted fans to help brush sales.
Mr. Han: " suddenly one day they love to play guest public account released a store online, they told us that fans help, help them to check the store order, check sales, and of course our fans I’m willing to help this blogger, so I’ll help him with an order.” Z35zfrom the media’s big V posted a video on station B, saying that he hopes fans will support
. Ms. Zhao from Hunan is also one of the participants. "Players" has a large number of fans, and her influence is not small. She is convinced that the mall needs help to check orders. She has invested 70 to 80 thousand yuan in the "GOGO Mall" to buy electronic products.
Ms. Zhao : "They said that malls need data and they need to do things to pull water, that is, to pull investment. The public account of Iwank is already very influential, no one would doubt it."Loss of connection, the purchase amount of the product becomes the "voluntary loan amount"
Out of the trust in the media and the support of content creation, the digital products on the plus mall are indeed lower than the market price, and many fans Orders were placed one after another. According to statistics provided by victims in the rights protection exchange group ,
shows that hundreds of consumers have invested tens of millions of dollars. However, it is easy to place an order and difficult to receive. "GOGO Mall" delays delivery or refunds. Instead, customers continue to check orders through customer service.
Ms. Zhao : " a mobile phone 100 commissions, a certain amount will give you extra profit, and then the principal will be returned to you within a few days, and the commission will be settled on the same day."He reached the refund request as soon as possible, got a refund, and even used a credit card to check the order, but the merchant’s lost contact was waiting for him. Ms.
household : "In the beginning, he will give back money to everyone, maybe more and more people will be hooked, and then we want to refund the money, people said let us quickly check his sales, and wait until the 15th. When it was time to refund the money, he never refunded it, shitting away, and finally disappeared.”In the case that the goods and refunds were not received, many consumers chose to call the police. Currently, Changsha, Nanchang, and Guangzhou The police in Dapingdi has filed a case.
Police notification letter
On August 15, the company behind the “GOGO Mall” “Shenyang Boju Creative Media Co., Ltd.” issued a statement stating that due to industry adjustments, they would withdraw from the market in a benign manner and turn consumers’ purchases of products into For the voluntary loan amount, the company will repay it in 3 years.
z0Ms. Zhao: "Speaking of poor turnover, I decided to withdraw from the market in a benign manner and pay off your arrears within three years. Then the money we used to buy things became lent to them, and we unilaterally issued a announcement "Z3zShenyang Boju Chuangsi Media Co., Ltd. notified
lawyers: is illegal to swipe the order itself, and it is very difficult for rights protection when a dispute arises
through the "self-media big V" as a credit endorsement to promote the mall, using entrepreneurship is not easy to win Fans sympathized with the support and promotion, and then used electronic products below the market price as a gimmick to attract "wool" consumers. After the funds reached a certain level, they issued a "benign exit from the market" announcement , unilaterally turns consumers' purchase payments into loans.
Li Bin, a lawyer at Beijing Zhongwen Law Firm, believes that the basic legal relationship between the buyer and the seller is an online shopping contract relationship rather than a loan relationship. The "GOGO Mall" notice that unilaterally turns consumers into borrowers has no legal effect. Yes, but whether it constitutes a crime remains to be investigated by the public security organs.
Li Bin: " He based on the existing evidence, according to the state of the mall itself, for example, my subject is real, I am still in existence, and I also expressed the intention to repay, through this behavior Can you think that he has the purpose of illegal possession? It really depends on the police to judge based on the relevant evidence. It's hard to say now."Li Bin said that although "GOGO Mall" proposed a repayment plan, it also mentioned inviting a third party. Supervision, but this does not mean that possible criminal liability can be completely avoided.
Li Bin: "Z18z, but his so-called statement actually depends on whether you have specific sources of funds and ability to demonstrate sincerity. How are you going to raise money? What methods can you use to fulfill your promises? , Who will supervise you? How to accept creditors’ supervision in the whole process? Is there such a series of measures.”Lawyer Li Bin suggested that should not participate in this so-called order-swiping activity, which is itself an illegal act. When buying products on the online mall, he suggested that consumers should not only look at the price of the goods, but should choose a large platform with sufficient performance and business reputation. Otherwise, in the event of a dispute, it will be very difficult for to defend .
Li Bin: " Don’t be gullible because of a celebrity’s recommendation. You should still look for an e-commerce company with a regular big brand to purchase. Its source of goods, its ability to perform, and its solvency for breach of contract are guaranteed, and Its goodwill is also very high. It will not make you this money because of the risk of losing your goodwill for your order, a few orders, or hundreds of orders. Therefore, I think you should choose your trading partner beforehand and don't trust the so-called discount. Don’t believe this kind of propaganda by some people, keep your eyes open, otherwise you have to pay the money and want to get it back. There are ways in the law, but the reality is really skinny, and it’s a very, very difficult process."The relationship between the mall involved and the promotion blogger is not simple.
issued a statement on “GOGO Mall”. On August 16th, the official “Iwank” who promoted “GOGO Mall” was also on Weibo (iVankr official micro) A statement was issued, saying that he was only responsible for promotion and had no knowledge of what the "GOGO Mall" was doing, nor did he have a deeper cooperative relationship.
However, the reporter's investigation found that Li Yanting, the supervisor of "Shenyang Boju Chuangsi Media Co., Ltd.", is a shareholder of "Iwank (Beijing) Technology Co., Ltd." and that consumers receive commissions from the "GOGO mall" It is also Li Yanting. This shows that the relationship between "GOGO Mall" and the self-media blogger "Iwanke" is not a simple cooperative promotion relationship. The supervisor of
"GOGO Mall" is Li Yanting↓↓↓
The account of "GOGO Mall" is Li Yanting↓↓↓
Does the "GOGO Mall" have sufficient performance capabilities? What is the relationship between "Iwanker" and "GOGO Mall"? The reporter repeatedly called "GOGO Mall" and related negatives of IwankeNo one answered the calls of the responsible person. At present, the police in many places have opened the case, and the Voice of China will continue to pay attention to regarding the progress of the matter.
Yangguang reporter: Chang Yafei
