says no. It is not difficult to say "no" in how elegant and not offend people.
is communicated to the object of whether it is consumers, customers, bosses, colleagues, or even subordinates. The requirements for can usually be divided into three categories:
, one is casually proposed. For example, when a girl buys something, often asks the store if it can be discounted; lunch time is here, and colleagues ask you if you want to have lunch together. If the request is rejected, the other party will not care too much.
The second type is the person who makes the request, and he feels that the possibility of being accepted by is only half the possibility of being accepted. With the mentality of taking chances , ask, for example, when buying a car, the car salesperson has provided a very discounted discount, and the person who bought the car still wants to to make a move, and ask if it can be cheaper or insurance insurance; in the office, the boss knows that your work is full, but because your work quality makes him feel most at feel at ease, so he wants to ask you to put out the fire. At this time, he said "no" requires a gentle attitude and a firm stance, and to provide convincing evidence of to let the other party understand your difficulties and sincerity.
The third type is the most difficult situation. The person who makes the request is very firm in . His communication goal is to convince you. encounters such a situation. Don't panic first. First understand the motivation behind the party. Is he having any difficulties? What is his real purpose of ? Then understand whether he has a filing and his bottom line of . Next, find out the closest common points between the two parties, the value of and this common points to him, and then use him to listen to it understands the way and make your suggestions.
For example, if the boss asks you to put out the fire, you will not allow you to say no. You can first analyze yourself how you promised to put out the fire and complete the work you are doing. Which one is better for the company and the old board. Next, let’s think about it, if you don’t accept the work of putting out the fire , what is the feasible filing? Or For this firefighting work, put down other things in your hands, what adverse effects will it have on the company, and how reduce this adverse effects.
After thinking it through, then use the boss to "understand" the way to "report and discuss" with him. let him see the benefits of saying "no" to him. Everyone has their own familiar or favorite communication methods. we can communicate with him in the way he likes. If is a person who likes to go straight to the point, you can tell him your difficulties and suggestions directly. If he is a sensitive person, maybe don’t refuse directly. First, try to buffer . On the one hand, let yourself have time to think about more solutions. also allows both parties to communicate more rationally, and even assist in communication through third parties.
The key trick to say "no" is to not mess around. people are all in emotions. When they hear the other party put forward a request or suggestion that we can accept without the method, it is very common to "knee-style reaction". Whether in terms of speech or expression, will have reactions like "No, this is outrageous!" or "Oh! is impossible!", but such reactions will hinder the subsequent communication.
So when you hear the other party’s request for “unkindness” or suggestions, please take a deep breath and calm yourself down. Next, quickly understand the motivation, objectives, difficulties, bottom line and communication preferences of the person who made the request. Then find out the part that can help, the closest common point between the two parties. uses communication methods that the other party likes and understands, maintains the stability of the mood, a gentle attitude and a firm stance; not only says "no", but also put forward your own ideas and suggestions.
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-