Many consumers give priority to foreign brands when choosing mobile phones. But in fact, compared with Chinese companies, foreign brands pursue maximizing profits and do not treat consumers attentively, and their after-sales service is also a mess.

Many consumers give priority to foreign brands when choosing mobile phones. But in fact, compared with Chinese companies, foreign brands pursue maximizing profits and do not treat consumers attentively, and their after-sales service is also a mess. Taking and Apple as an example, iPhones have had many quality problems, such as paint peeling, hand irritation, green screens, red screens, poor battery life, etc. However, Apple has an extremely arrogant and indifferent attitude in after-sales processing. Basically, consumers need to pay for repairs at their own expense.

But to be honest, in the face of Apple's inaction, domestic consumers have nothing to do. Apart from complaining, they can't seem to find a good solution. They can only swallow the pain themselves. Apple will not treat domestic consumers fairly like it treats overseas consumers. But domestic mobile phone manufacturers are different. Consumer complaints can play a role.

According to People's Daily Online reports, mobile phone quality issues have received more and more attention in recent years. Domestic mobile phone manufacturers have begun to take actions one after another. Among them, Xiaomi has directly enlarged its strategy. Many netizens said that in comparison, the iPhone is not good.

also had quality problems, but when Xiaomi handled consumer complaints, it gave a very high score. The Xiaomi 11 series has a motherboard problem. In order to reassure users, Xiaomi has updated its after-sales service policy. Normally, the warranty period of a mobile phone is only one year. After the warranty expires, if there is any problem with the mobile phone, the mobile phone manufacturer is not responsible, and the consumer needs to repair it at his own expense.

However, after admitting that the motherboard had quality problems, Xiaomi took the responsibility and proactively addressed user demands. The Xiaomi Mi 11 series motherboard warranty period has been extended to 36 months, which is 2 years longer than the ordinary warranty period. In fact, most consumers need to upgrade to a new phone two or three years after purchasing a mobile phone. Therefore, the 36-month warranty period can almost be equated with the "lifetime warranty".

Within 36 months of use, if the motherboard of the Xiaomi 11 series is damaged by non-human factors, Xiaomi will be fully responsible. Regardless of whether the motherboard needs to be repaired or replaced, Xiaomi will pay for the consumer. You must know that the cost of replacing the motherboard is not cheap, so Xiaomi's behavior has also been recognized by consumers.

Of course, the reason why it is called a "big move" is certainly not just as simple as extending the warranty period. Xiaomi also thoughtfully gave a "giant gift" to Xiaomi Mi 11 series users. If you are worried about data loss due to damage to the mobile phone's motherboard, Xiaomi 11 series users can receive 200G cloud space service for free for one year. Once the data is uploaded to the cloud, there is no need to worry about data loss.

Obviously, in terms of after-sales service, domestic mobile phone manufacturers will be more responsible and will be more proactive in admitting mistakes. Can Apple do it? In fact, the experience of using mobile phones is not bad, but the difference in after-sales service is very big. If domestic mobile phone manufacturers can have Xiaomi's after-sales treatment attitude, I believe consumers will trust domestic mobile phones more. What do you think about this? Welcome to leave comments and messages!