Have you ever encountered mobile phone quality problems but no after-sales service experience? I have!
As a senior Apple user, my iPhone and iPad devices have encountered failures. But whether it is insured or not, Apple provides after-sales service. As for iPad, it will be impossible to charge it after one month of purchase. However, Apple officially stated that it needs to disassemble the machine after the sales service, but it is not recommended to do this. You can first perform ultrasonic flushing of the interface at your own expense.
But after the guidance of people in the industry, I didn’t spend a penny in the end, so I wiped the charging port with a cotton swab and got it done. This is Apple's after-sales service, everything is in line with "money".
Of course, domestic mobile phones also have quality problems, and there will be some obstacles in the after-sales process. According to the "2022 Q1 Consumer Complaint Report" released by the Shenzhen Consumer Council, there are as many as 1,113 complaints about mobile phone after-sales service. Obviously, the lack of after-sales service for mobile phones is not an isolated case.
People's Daily voice has also made more consumers and mobile phone manufacturers pay attention to mobile phone quality issues. Among them, domestic mobile phone manufacturers have begun to actively implement it and can correct mistakes when they know their mistakes, but Apple is determined to do so, and the gap is still quite big.
In the past few years, Apple has encountered many quality problems, such as antenna doors, paint-fall doors, battery doors, etc., but Apple has not given a reasonable explanation or a satisfactory solution. It seems that complaints from domestic consumers are "unreasonable", and only complaints from overseas consumers will be taken seriously. It is obvious that differentiated treatment is not to treat domestic consumers as "suckers"?
Among domestic mobile phone manufacturers, Xiaomi took the lead in taking action. Regarding the motherboard problems that occurred in the Xiaomi 11 series, Xiaomi officially confirmed that the warranty will be extended for 3 years based on the "three guarantees" service. In fact, most mobile phones have only three years of service life, and most consumers will replace them with new phones in about three years, so the 3-year warranty is quite sincere, which basically provides Xiaomi 11 series users with the full life cycle. As long as there is any problem with the mobile phone, it can be solved by Xiaomi.
Considering the motherboard problems, it is likely to cause data loss. Therefore, Xiaomi also provides users with a one-year service life of 200G cloud service space. With these after-sales services, I believe that Xiaomi 11 series users can also use it with peace of mind and no longer have to worry about not being able to perform after-sales service after the warranty.
The quality problems in mobile phones are not unforgivable, but the attitude of the manufacturer is the key. In terms of paying attention to consumer feelings, Apple really has no advantages, while domestic mobile phone manufacturers are more responsible. This is also an important reason why many consumers prefer domestic machines. Of course, it is an honor for domestic machines to have the support of consumers. Domestic mobile phone manufacturers also need to continue to work hard in product quality and product strength, and not let down consumers' trust. What do you think about this? Welcome to comment and leave a message!