Mr. Xu from Fuzhou bought a Volkswagen Lavida at the end of 2020. When he drove to about 30,000 kilometers, the engine fault lights frequently lit up.
Mr. Xu
E engine fault light often illuminates, about 8 times, and the engine fault light has been illuminated 3 times this month.
Because the car is still under the warranty period, Mr. Xu found the 4S store. The staff said that the cylinder had a brief fire, but its only took the driving computer to detect , and did not open the hood to check.
Mr. Xu told reporters that he had looked for a 4S store three times, and the solution he got was: to add 95 gasoline . The store said that this car can be added with 92 gasoline.
Mr. Xu presented the car manual, which marked on it that the small displacement engine can be used for high-quality lead-free gasoline , while his car uses a 1.5L small displacement engine.
In addition to vehicle failure, also made Mr. Xu dissatisfied with the after-sales service of 4S stores .
Mr. Xu
He said it could not be resolved, and if he wanted to complain, he would complain. I hope to check the cause of in a comprehensive way, and if he still doesn't want to, I will directly claim compensation.
1 month 4S store comprehensive inspection and find the reason
That morning, the reporter and Mr. Xu and his party came to the Mawei Yongda Zhongcheng SAIC Volkswagen 4S store. The account manager explained that during the first inspection, it was found that the engine had serious carbon deposits, and the high-quality 95 gasoline can take away these residues, so it is recommended to use 95 gasoline.
In response to this statement, the reporter asked the auto repair experts. The experts said that this statement is unscientific because the engine has serious carbon deposits and involves the cooperation of multiple systems such as fuel, ignition, and compression. Inspections should be carried out as soon as possible, rather than blamed on oil products.
Automotive Application Teaching and Research Department Senior Engineer Li Xiangming 00:0000:33 did not add the collection
Then, the maintenance personnel conducted a comprehensive inspection of the vehicle and found that throttle and cylinders were seriously carbon deposited, and 3 and 4 cylinders were particularly serious. It is recommended that Mr. Xu clean and replace spark plug .
The account manager promises that if there is still a fault after cleaning or replacement, he will be responsible for negotiating the solution with the manufacturer. In response to this result, Mr. Xu said that the 4S store manager's attitude is more correct than the master who received him before, and he is still satisfied. Next, he will also deal with the car failure problem according to the 4S store's suggestions.
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