The first time I was unhappy in maintaining a vehicle on Tuhu car maintenance. I thought Tuhu would feel at home when raising a car, but who knew that the first time I went to the car maintenance vehicle made people feel as disgusting as if they had eaten a fly!
contact the maintenance store by phone and arrive at the agreed time. The staff said to scan the code first. I thought it was to scan the place code. After all, it was a requirement of the epidemic. Who knew it was to scan the store code? The staff took my mobile phone and took care of it, followed and lined up to get the number, although I was the only car doing maintenance at that time.
What really made me feel upset next. A so-called store manager staff member said: "Where did you take care of it before? Look at the engine oil is not very good. The engine oil burning in your car has reached the lowest scale." Seeing him saying seriously, I was shocked. Then he said, "What oil did you use this time?" I said, "I used the oil that matched the website." The manager said, "No, this oil is not suitable for your car. Your car burned out quickly with this oil. We are not responsible for any problems!" At that time, I was confused by him and asked weakly, "What should I do? What oil is good to use?" The manager said, "Use XX oil, this oil has good performance and is suitable for your car." I said, "But I have already placed an order for Castrol ." The store manager said: "It doesn't matter, you can return or exchange goods..." After hearing what he said, I suddenly realized that it was to sell high-profit engine oil. Seeing that I stopped talking, the store manager turned around and left, and a fat technician came.
The young man brought two barrels of engine oil, one big and one small. In my impression, the oil distributed should be packaged intact by Tuhu. The staff took it apart in front of me, but there was no. The maintenance team went for Tuhu because I felt that the website was big enough and the product was fidelity. I was a little disappointed when I looked at the dusty bottle. I don’t know if the oil is delivered by Tuhu or its own in the store. The production date is March this year.
engine oil was taken over and placed aside. The young man took out the engine oil while removing the filter. He did not follow Tuhu's operating procedures at all. He first lifted the truck, put the engine oil dry, and then drained the bottom oil!
After a while, the engine oil was finished. I looked at the scale of the waste oil, which was between 3 and 4 liters. My car oil was about 4.5 to 4.7. I don’t know if my car oil was really burning. oil filter has been replaced. The young man is quite enthusiastic. Let me show you the air filter . I said I have only run more than 3,000 kilometers this year. Do I still need to replace it? The young man said, "Let me take a look for it for you?" When I opened the air filter box and took out the air filter, the young man said, "Look at the white surface of the air filter has turned gray. It is usually white, so I should have replaced it." In fact, for so many years, the air filter is usually replaced every 20,000 kilometers. I don't need to change it at all! I asked, "How much does it cost to change one?" He said: "68 yuan, famous brand, quality guaranteed." I said no, then I patted it with my hands, and the young man took the air filter over and blew it symbolically with an air gun twice, full of perfunctory attitude. Usually when you go to a physical store, as long as the air filter is not dirty, they will always blow it clean carefully. This is the difference between online stores and physical stores. After the project of
spent money to maintain, the young man took an instrument to measure the battery for me, and said that the battery had 42% of its life left. Next, another staff member came to inspect and maintain. The staff member said again: "How did you use this kind of engine oil?" I asked back: "Is there any problem with the engine oil matched on the website?" Silent, speechless!
Finally came the evaluation stage. The maintenance technician stood beside me and asked me to go to the Tuhu Car Maintenance website to give a five-star evaluation. Looking at the young man standing beside me, he gave a five-star evaluation against his will. In fact, such a service is really not worth such evaluation!
In short, this Tuhu car-keeping factory store will not go to it again!
