More than 50% of our vehicle inspection business is recommended by acquaintances. This is due to the reputation and professional experience I have accumulated over the years. But to be honest, whenever a customer introduced by an acquaintance comes to me to inspect the car, I feel quite uneasy. I am afraid that I have not helped the customer inspect the car carefully. This will not only hurt the customer's heart, but also let down the introducer's trust. Therefore, I treat every car buyer as if I am buying a car for myself, and I am determined to live up to their trust in me. I did not expect that this time, it is indeed a bit sad.
Mr. Zhang was referred by a previous old customer. The old customer also gave me a lot of good words in front of Mr. Zhang, and the old customer even called me personally and said that he must look after the car for his friend. Mr. Zhang said that it was his first time to buy a car and he knew nothing about second-hand cars. He asked me to inspect the car because of his trust in his friends. He also asked me to find a car. In fact, I was opposed to it at first because it involved There are more responsibility issues, but Mr. Zhang has repeatedly promised that since he has found me, he will have 100% trust in me.
Based on this, I spent a lot of energy to help him find a relatively high-quality second-hand automatic Honda Binzhi car in Hankou North . It was registered in November 2016. It is a personal first-hand private car with full maintenance records and driving The mileage is 82,000. After a comprehensive and careful inspection by Master Zhan, he only found a small scratch on the back, which is not enough to cause any safety hazards in subsequent use. The ID card copy shows that the original owner is a woman born in 1986. It can be seen that the interior of this car still maintains the basic appearance of the original new car, such as the original cloth seats. There are no obvious signs of modifications in the car. The four steel strips are Replaced tires. Generally speaking, the car feels that it has been well maintained and is considered a mobility scooter in the city. The merchant priced the car at 79,000, and after we helped the customer fight for it, the deal was finally sold at 69,000. This price is really not high. Theoretically speaking, the dealer's purchase price for a car of this age is not less than 65,000, and there are maintenance fees and maintenance costs. Closing costs.
I remember that less than three days after buying the car, the customer came to my company to accuse me, saying that the car he bought was too expensive, and the new car cost less than 120,000 yuan. He also said that the car dealer and I worked together to trick him. In the end, we had no choice but to go to the car dealer to confront him. The car dealer had to take out the transfer record to the original car owner, which clearly showed the purchase price of 66,000. Take it back and wash the car and polish it. The cost is more than 400, the transfer fee is 400, and the car dealer earns just over 2,000. Is it more than 2,000 to earn more than 2,000 by spending more than 60,000 to recover a car? This is what the car dealer said. The car dealer finally said, if you don't like it, I will take back the 65,000 yuan. In fact, when I helped the customer lower the price, I also made a promise to the car dealer. This is a relative of mine, so I asked him to give me the best price. Help him introduce a good car source.
The car owner found a Guawang platform in front of me and searched for second-hand cars of similar age and model. Their price tags were all over 80,000 yuan, and they were all fixed prices. To be honest, I felt quite uncomfortable at the time. After all, he gave his wholeheartedly but still couldn't get their trust and understanding in the end. After we asked carefully, he said it was because after returning home, he heard friends around him saying that he bought too much. Itās expensive, so you came to us for a theory.
A few days later, the car owner came to us again. This time, he was full of joy and joy. He said that he misunderstood us last time. The car drove well and he was very satisfied with the price. Then he consulted us. Help him buy a commercial insurance. I asked you to go to the insurance company to buy it yourself. He said it is better to contact us for peace of mind. This is how I built up trust with my customers bit by bit, and this is the magic weapon that keeps me going until now. Only when you treat every customer with your heart can you win their trust!
