中华人民共和国出入境管理局关于疫情防控期间港澳台居民出入境管理问题解答

问、疫情防控期间港澳台居民是否可以正常出入境？

答：目前，除武汉地区的对外开放口岸关闭离汉通道外，全国各陆、海、空口岸仍正常对外开放，港澳台居民可凭有效的出入境证件往返内地（大陆）。

减少人员流动有助于有效防控疫情，建议港澳台居民合理安排旅行计划。对确需出入境的港澳台居民，鉴于部分国家和地区已针对疫情实施相应的入境管制措施，拟由内地（大陆）前往其他国家或地区的港澳台居民应提前了解掌握目的地国家或地区对人员入境现行规定和措施，避免因无法入境造成损失；前往国家、地区允许入境的，应当提前到达出境口岸，留出足够时间接受相关部门检查；已经出现发热并伴有咳嗽、呼吸困难等急性呼吸道感染症状的，不应进行旅行，应当立即就近接受诊治，并如实向有关管理人员说明近期活动和密切接触人员等情况，以便有关部门迅速采取排查措施。

问：疫情防控期间港澳居民所持港澳居民来往内地通行证（即“回乡证”）过期，若需返回港澳地区，如何办理出入境证件？

答：疫情防控期间，当地公安出入境管理部门将为回乡证过期的港澳居民提供办理一次性出入境通行证服务。

问：港澳台居民在内地（大陆）停留、居留和旅行应当如何配合疫情防控？

答：港澳台居民应当增强自我防护意识，尽量不要到人群密集场所活动，主动配合所在社区和单位、接待机构实施疫情防控措施，自觉遵守相关法律法规，服从公安机关、卫生健康等部门采取的防控管理措施。如出现发热并伴有咳嗽、呼吸困难等急性呼吸道感染症状，应及时报告社区、卫生健康或公安出入境管理部门，积极配合诊治和疫情排查。

如确需外出旅行，建议重点关注前往地疫情情况、交通运行情况及航班、车次调整情况，提前规划好出行路线，选择合适的交通工具，遇有疫情防控检查，请听从指挥、耐心待检。

问：港澳台居民在内地（大陆）停居留期间出现疑似疫情症状怎么办？

答：内地（大陆）有关部门对外公布的与疫情相关的救助服务安排，均适用于港澳台居民。港澳台居民在内地（大陆）期间如出现发热并伴有咳嗽、呼吸困难等急性呼吸道感染症状，应当立即自觉自我隔离、远离人群，即刻到就近的医疗卫生机构就医，也可向口岸及驻地公安出入境管理部门求助，口岸和驻地公安出入境管理部门将尽力提供必要的帮助，协助解决遇到的困难和问题。

问：疫情防控期间台湾居民如何办理旅行证件补发、换发手续？

答：疫情防控期间，公安出入境管理部门将继续为台湾居民提供证件丢失补发、到期换发服务，以确保台湾居民在大陆合法停居留。对于有紧急需要的，将提供加急办理服务。

为减少人员聚集，避免奔波往返，申请人可通过网上预约等渠道确定提交申请的具体时间和地点，以便公安出入境窗口单位提高受理审批效率，更好地提供办证服务。

问：疫情防控期间，台湾居民所持台湾居民来往大陆通行证（即“台胞证”）过期怎么办？

答：根据《中国公民往来台湾地区管理办法》相关规定，台湾居民来大陆后，应当在所持旅行证件有效期之内按期离境。所持证件有效期即将届满需要继续居留的，应当向市、县公安局申请换发。根据有关法律规定和当前实际，对因疫情防控原因难以按时出境且无法及时办理证件补换发手续的，公安出入境管理部门将依法依规视情从轻、减轻或不予逾期居留处罚。

问：疫情防控期间台湾居民因紧急事由需要来往大陆，能否正常在口岸办理一次性台胞证？

答：目前，公安机关出入境管理部门设在口岸的办证机构均正常运转，因紧急事由未提前办妥5年期台胞证的台湾居民在抵达口岸后，可以按照规定向口岸签证机构申请办理一次入境有效台胞证，持此证件入出大陆并在大陆停留、居留，证件有效期为3个月。

新型冠状病毒感染的肺炎公众预防提示

Public Prevention of Pneumonia Caused by

Novel Coronavirus

新型冠状病毒感染的肺炎是一种新发疾病，公众应切实加强预防。为帮助外国人了解掌握相关预防知识，国家移民管理局根据中国疾控中心发布的公众预防提示整理。

The pneumonia caused by novel coronavirus is a newly-found disease from which the public should strengthen prevention. In order to help foreigners understand and master the relevant knowledge of prevention, National Immigration Administration has compiled and translated this guide according to the Public Prevention Notes provided by the Chinese Center for Disease Control and Prevention.

一、尽量减少外出活动

I. Reduce outdoor activities as much as possible

1、避免去疾病正在流行的地区。

1.Avoid visiting areas where the disease is prevalent.

2、建议疫情防控期间减少走亲访友和聚餐，尽量在家休息。

2. It is recommended to make less visits to relatives and friendsand dining together during the epidemic prevention and control, and stay at home as much as possible.

3、减少到人员密集的公共场所活动，尤其是空气流动性差的地方，例如公共浴池、温泉、影院、网吧、KTV、商场、车站、机场、码头、展览馆等。

3. Try to avoid visits to crowded public areas, especially places of poor ventilation, such as public bathrooms, hot springs, cinemas, internet bars, Karaokes, shopping malls, bus/train stations, airports, ferry terminals and exhibition centers, etc.

二、个人防护和手卫生

II. Personal Protection and Hand Hygiene

1、建议外出佩戴口罩。外出前往公共场所、就医和乘坐公共交通工具时，佩戴医用外科口罩或N95口罩。

1. It is recommended that a mask shall be worn when going out. A surgical or N95 mask shall be worn when visiting public areas, hospitals or taking public transportation.

2、保持手卫生。减少接触公共场所的公共物品和部位；从公共场所返回、咳嗽手捂之后、饭前便后，用洗手液或香皂流水洗手，或者使用含酒精成分的免洗洗手液；不确定手是否清洁时，避免用手接触口鼻眼；打喷嚏或咳嗽时，用衣肘遮住口鼻。

2.Keep your hands sanitized. Try to avoid touching public objects and parts in public areas. After returning from public areas, covering your cough, using the restroom, and before meals, please wash your hands with soap or liquid soap under running water, or use alcoholic hand sanitizer. Avoid touching your mouth, nose or eyes when you are unsure whether your hands are clean or not. Cover your mouth and nose with your elbow when sneeze or cough.

三、健康监测和就医

III. Health Monitoring and Seeking Medical Attention

1、主动做好个人与家庭成员的健康监测，自觉发热时要主动测量体温。家中有小孩的，要早晚摸小孩的额头，如有发热要为其测量体温。

1. Monitor the health conditions of your family members and yourself. Measure your temperatures when you feel like having a fever. If you have kid(s) at home, touch the kid’s forehead in the morning and at night. Measure the kid’s temperature in case of fever.

2、若出现可疑症状，应主动戴上口罩及时就近就医。若出现新型冠状病毒感染可疑症状（包括发热、咳嗽、咽痛、胸闷、呼吸困难、轻度纳差、乏力、精神稍差、恶心呕吐、腹泻、头痛、心慌、结膜炎、轻度四肢或腰背部肌肉酸痛等），应根据病情，及时到医疗机构就诊。并尽量避免乘坐地铁、公共汽车等交通工具，避免前往人群密集的场所。就诊时应主动告诉医生自己的相关疾病流行地区的旅行居住史，以及发病后接触过什么人，配合医生开展相关调查。

2. Wear a mask and seek medical attention at nearby hospitals in case of suspicious symptoms. Go to medical institution in a timely manner in case of the suspicious symptoms relating to the pneumonia caused by novel coronavirus are found. Such symptoms include fever, cough, pharyngalgia, chest distress, dyspnea, mildly poor appetite, feebleness, mild lethargy, nausea, diarrhea, headache, palpitation, conjunctivitis, mildly sore limb or back muscles, etc. Try to avoid taking metro, bus and other public transportation and visiting crowded areas. Tell the doctor your travel and residence history in epidemic areas, and who you met after you got the disease. Cooperate with your doctor on the relevant queries.

四、保持良好卫生和健康习惯

IV. Keep Good Hygiene and Health Habits

1、居室勤开窗，经常通风。

1. Frequently open the windows of your house for better ventilation.

2、家庭成员不共用毛巾，保持家居、餐具清洁，勤晒衣被。

2. Do not share towels with your family members. Keep your home and tableware clean. Sun-cure your clothes and quilts often.

3、不随地吐痰，口鼻分泌物用纸巾包好，弃置于有盖垃圾箱内。

3. Do not spit. Wrap your oral and nasal secretion with tissue and throw it in a covered dustbin.

4、注意营养，适度运动。

4. Balance your nutrition and exercise moderately.

5、不要接触、购买和食用野生动物（即野味）；尽量避免前往售卖活体动物的市场。

5. Do not touch, buy or eat wild animals (gamey). Try to avoid visiting markets that sell live animals.

6、家庭备置体温计、医用外科口罩或N95口罩、家用消毒用品等物资。

6. Prepare thermometer, surgical or N95 masks, domestic disinfectant and other supplies at home.