Mr. Yao reported that a few days ago he was lying in bed playing with Huawei's foldable screen mobile phone. He was groggy and couldn't hold it steady. The phone fell and hit his nose. His nose was fine, but something was wrong with the phone.

Mr. Yao reported that a few days ago, he was lying in bed playing with Huawei's foldable screen mobile phone. He felt dizzy and couldn't hold it steady. The mobile phone fell and hit his nose. His nose was fine, but something was wrong with the mobile phone.

Mr. Yao : " was lying on the bed, at such an angle and in such a posture, he started to swipe his phone. Now the phone was heavy. felt dizzy and couldn't hold it steady. fell down and hit this place. . (On the nose?) On the nose, near the nose, and then fell on the bed. "

Mr. Yao said that he didn't notice it at the time, and only discovered an extra dent when he was using his phone the next day. He carefully recalled the use of his mobile phone in the past few days. He had always worn the protective case. Except for the hit on his nose this time, had no other bumps.

Mr. Yao : "(You have also contacted customer service before, how did they reply to you?) He said it was man-made and refused to insure. This happens after being stressed. I think it is possible, but you can't say, one You say you can’t afford to touch a mobile phone worth ten thousand yuan. I am a digital enthusiast myself, and I have two or three folding screen mobile phones. Huawei ’s previous generation Mate XS, Samsung ’s fold1 and fold3. I have dabbled in it, but I have never encountered a folding screen phone like this.

Mr. Yao said that he was not satisfied with the response from customer service and did not want to use this folding screen phone. He spent more than 9,000 yuan to buy a new mobile phone , but he hadn't had time to open it yet.

Mr. Yao : "He now tells me that the pitfall of does not affect the use of . There is no problem with the quality of this screen. Can he guarantee me that this pitfall will not cause any problems in the future, including light spots on the screen, or vertical lines, etc. Waiting for a series of follow-up questions, if Huawei official can issue a similar guarantee today, a similar guarantee with an official seal, yes, I will return the new phone immediately. "

The reporter accompanied Mr. Yao to the Huawei official on Huixing Road in Hangzhou. Authorized service center, this is a store focusing on after-sales business. Store Manager Sun said that he was unable to be interviewed and could only leave the reporter’s contact information and a dedicated person would reply. At the scene, Mr. Yao handed his mobile phone to the staff for inspection and explained the cause of the incident. In the end, both parties decided to leave the phone in the store for further inspection. The Huawei store provided a spare mobile phone for Mr. Yao to use.

Mr. Yao : "As a new mobile phone, he can't decide how it is. But according to what I just observed, the maintenance engineers at the back should actually be able to make a judgment. But for my appeal, he should not be able to do it. Arrived. I can bear a certain cost, because the cost of repairing the entire screen is as high as 5089 yuan. I think a factory as big as Huawei shouldn’t create a hole in it. I just gave him one. For example, I said that when we usually send voice messages on WeChat, we have to press and hold the screen. If I click on it, it will cause a hole. Then my phone will be unusable.

As of press time, the reporter has not received a reply from Huawei. Later, Mr. Yao reported that Huawei replaced him with a special screen worth ,700 yuan. He paid the cost of ,000 yuan and handed the old screen to the store. He was actually not satisfied with this solution, but he did not want to bother with it. , and agreed.