A core: Follow others' words, not against the other party's opinions
Text:
Recently, there are several friends in the company, and their performance is not very good. When everyone discusses the problem, , let them review how they talk to customers.
Their joint feedback is that customers are self-righteous and always think that product design should be like theirs. If you can't reach the point the other party wants, or if you can't reach the other party wants to hear, the other party will not cooperate with you, or even block the phone. What does
mean?
can be understood as a customer having his own set of theories. For example, if a product has three values, ABC, and he believes that term a is the most important. Without a , BC has no effect.
But in fact, it turns out that a and B are not important, but C is the most important, but if you talk to the customer in this way, the customer will not talk to you if you don’t understand at all. What is the correct way to
?
As a salesperson, letting customers understand the needs and being able to cooperate is the key. You follow the customer's words and let the customer understand that what he said makes sense, but he also needs to consider the value brought by item C, instead of talking about . If the customer knows nothing, it should be important to Object C.
Because each of us has different understandings of products, many people even think that is correct to listen to me, but customers always think that what you tell me to listen to is that you are going to cheat me of money. In fact, the core reason for considering from the perspective of the customer must be following the other party.
instead, come up and argue with the customer, so that you have no way to do anything.
In life, we find that when communicating with our elders, why do we sometimes want to talk to our elders when we talk for a few words? Including the current post-90s, post-95s and post-00s who come home, we are basically unwilling to talk to our parents.
The main reason is that they have their knowledge theory and system, the ideas of this generation, If both parties cannot understand each other, or both parties cannot follow each other, they will basically collapse after 5 minutes of chatting.
For example, the grandparents' generation always keeps urging them to get married, saying that they are in their twenties and in their early 30s, why don't they get married?
Are you having any problems? Why don’t you get married? If you don’t get married, no one will want it.
However, if you tell the other party that the other party has higher requirements and the other party has a tendency to be abused, or , some people are not healthy, like to have bad tempers, and sometimes even hit people.
The younger generation communicates with the elders in this way, but the elders said, Why do you care about so many things? Anyway, the married person will gradually improve in the future. You know that you are alone, no one will take care of you in the future.
Over time, you find that two people are not on the same channel, so you deal with two
. But some elders will still come over to tell you, Why don’t you want to listen to me? You are the younger generation, but the less you take us older generation seriously, what do you think you can live until now without us.
You didn't get angry when you heard this, but you couldn't hold your breath and finally swear never to come again.
In fact, sometimes you will find that the reason for this is because the two do not think from the same dimension.
or you can't follow others' words, what is the purpose of visiting elders once or twice a year? is mainly for the sake of calming down.
coaxed them, and they would only be uncomfortable for an hour or two at most. coaxed them happily and just do whatever they should come out.
And you go up and argue with others, argue with others, and say that the other party is wrong. The other party’s life experience and experience over the years, there is no way to accommodate your new system, so you need to take care of it at this time.
After all, it is your relative who has given you a lot. So sometimes you need to think from the other person's perspective to solve the problem.
When we consider value from multiple dimensions, we need to understand a feature.
Life is not as complicated as we think. Sometimes even if you communicate with people around you, such as If you think it is meaningless to your life, for example, a so-called distant relative or a colleague from a company, two people will not cooperate for eight lifetimes and will not see each other.
What he said, just nodding and saying that what you said makes sense. I have been taught and learned, and it will be OK.
But if this is your closest love, or a partner who starts a business and does a business with you, if you encounter something of mutual type, or directly affects future work and development, it is necessary to really go over time and chat together.
Because of serious work, there are problems in the middle. I have to find a way to solve it as soon as possible, rather than shirk it or conceal it.
This is responsible for work and career
But it turns out that more than 95% of the things in our lives are basically nothing to do with you or have nothing to do with me. Therefore, is OK with most things as long as others say, and these also contain your customers.
Your customer thinks he knows a lot, so just follow his meaning. After integrates his own ideas, let the customer feel that while you take care of his emotions, you are also expressing your own characteristics.
Let us understand the value here, and at the same time, let each of us understand that follows others' words in life, it is not a compromise, but a kind of wisdom, because there is no benefit in arguing with others at all.
Finish
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