In 2022, Dazhong Daily ·Shandong Party Building Cloud Platform launched a large-scale integrated media reporting activity of "Red Stars, Qilu" and launched four unit sections: Qilu Party Member Star Power, Grassroots Party Building Highlights, First Secretary Style Record, and College Party Building Brand Exhibition. Among them, the "Grassroots Party Building Highlights Collection" is mainly aimed at grassroots party organizations (focused on rural and community grassroots party organizations), and collects and demonstrates excellent practices and highlights of party building leadership (email to call for paper dzrb1939@qq.com). The following are recommended cases in this issue.
Since this year, Zhaoyuan City has focused on building the party building brand of "Jinpinhong Society·Happy Home", with the goal of enhancing the happiness and satisfaction of the people, focusing on the difficulties and bottlenecks in the lives of the people and urgently looking forward to services, focusing on the "call network", optimizing the "response network", building a solid "co-governance network", and weaving a tight "service network", comprehensively building a full-factor governance system of "four network collaboration", and achieving e-network fine governance and aggregation of strength and full service to warm the hearts of the people.
opens the "call network", builds a smooth and convenient whistleblowing system, and fully opens up online and offline call channels, builds a three-dimensional channel to receive social conditions and public opinion, promptly senses the needs of the masses, and accurately connects with supply and demand.
's first channel, relying on the 89,000 people's livelihood service hotline, integrates more than 210 hotlines from 84 departments in the city into one. The public can just call the hotline to reflect and accept all demands, and they can also consult relevant people's livelihood policies immediately. The second channel of
, in accordance with the principle of "full coverage and posting all that should be posted", has fully posted the "One code pass if you call it" signboard in 4 streets, 20 urban communities, and nearly 1,500 residential buildings. The former residents' demands were reflected layer by layer in the community and community to "scan the code to order food". Now, just scan the QR code on the signboard with your mobile phone, and quickly report the demands of the problem. The third channel of
is to develop a mobile terminal APP for the "recruitment and handling" full-response platform for people's livelihood. Grid staff and grid assistants can quickly report people's situation, work implementation and processing feedback through the three steps of "Open-shooting-upload" of mobile APP. At the same time, we will further improve the channel for discovering problems in grids, streamline the grid organizational structure, strengthen personnel strength, and scientifically divide the grids in the city. The 20 communities are divided into 200 basic grids, equipped with 200 full-time grid staff and 815 grid assistants. All of them are placed in the front line of communities and communities to achieve all-weather guarantee and "zero distance" services for residents of 20 urban communities in the city. The requests collected by
in three channels will eventually be uploaded to the "Recruiting and Handling" full-service response platform, and will be transferred and handled by the city, street, community, and grid in accordance with responsibilities and prescribed procedures.
optimizes the "response network" and builds a fast and accurate processing system
builds a four-level platform. Focusing on strengthening the ability to respond quickly and deal accurately, we will effectively solve the problems of some people complaining that "street clubs cannot manage and departments do not want to manage", and improve the problem-solving mechanism of municipal-level coordination, mutual coordination between top and bottom, and departments perform their respective duties. Build a four-level linkage work platform for "city-street-community-grid", clarify the scope of work and division of responsibilities in levels, and form a work system that focuses on one level and implements it at all levels.
configuration special power. The municipal level has set up a command center, equipped with 30 full-time staff, established a work management system and task assignment process, and scientifically set up six major positions such as platform seats, quality inspectors, and dispatchers. Staff members are rotated 24 hours a day, and are specifically responsible for platform operation, management and unified dispatch. On the basis of comprehensively clarifying the responsibilities of each department and unit and clarifying the response subject, the integrated coordination and coordination of the forces of 115 departments and units in the city are achieved.
implements closed-loop management. Formulate a closed-loop operation process of "receive requests, decomposition and circulation, feedback evaluation, and completion and archiving", automatically leave traces throughout the process, complete one, cancel one, and archive one, and promote the transformation from extensive to precise, single to diversification, and traditional to intelligence.Develop satisfaction assessment function, and the system intelligently calculates the public satisfaction of each unit based on event processing, completion, etc., and weights the satisfaction of each unit to determine the assessment base. For each unit satisfaction level one percentage point below the assessment base, the responsibility system assessment will deduct points accordingly to ensure the efficient operation of all links and departments of the full response platform. Since the beginning of this year, 58,915 requests from the masses have been accepted and resolved, and the satisfaction with the completion has reached 98.3%.
Build a solid "co-governance network" and build a support system that is united and integrated
Relying on the city and street level grassroots governance committees and community governance joint meetings, it has established a normalized and institutionalized communication and coordination channel between municipal departments and streets, as well as functional station offices, dual-management units and communities to achieve coordinated governance. In response to the lack of law enforcement support for grassroots governance, a pilot work of comprehensive law enforcement in communities was carried out. A comprehensive law enforcement working group was set up under the street urban grassroots governance committee, with the deputy secretary of the working committee as the group leader, and the person in charge of housing, construction, health, planning work, and the main person in charge of the dual-management units such as public security, comprehensive law enforcement, and market supervision as members. Comprehensive law enforcement forces are integrated and improved and perfect the joint law enforcement system led by the comprehensive law enforcement working group and the participation of various law enforcement forces, truly realizing the "one team" of law enforcement, and ensuring that the problem is solved "once once".
gives full play to the advantages of grid workers' regular visits to communities (grids). Relevant law enforcement departments organize special training on policies and regulations to improve the accuracy of grid workers' problems found and the professionalism of dissuading mediation, and train grid workers to become "auxiliary" of law enforcement patrols. On August 1, some people reported through the "Recruitment" platform that someone built a sunroom in Building 1 of a newly built community, suspected that it was an illegal building. After receiving the problem, the Quanshan Street in the local area was immediately led by the Comprehensive Law Enforcement Office, and arranged for the functional station office to connect with the planning department as soon as possible to appraise whether the building is an illegal building. After the appraisal was confirmed to be an illegal building, the law enforcement personnel of the Quanshan Squadron of Zhaoyuan Comprehensive Administrative Law Enforcement Brigade, together with the community and property staff, informed the owner of the identification results on the spot and ordered them to demolish them within a time limit in accordance with the law. It took only 15 days from the time the public reported it to the completion of the demolition.
weave a tight "service network" and build a diverse and powerful guarantee system
establishes a "double package" system. All streets have established a system of team members to help communities and party members and cadres to help communities (buildings). Combined with key work requirements such as epidemic prevention and control, civilized city creation, they will visit the people in the area with community staff and grid workers to collect social conditions and public opinions, and summarize and solve the demands of the masses that are concentrated.
deepens the " double registration " activity. Integrate the service forces of the two new organizations of institutions, , state-owned enterprises, , and , and fully implement the "double registration" group-based and professional services. Relying on the "recruitment and handling" full-response platform for people's livelihood, we have established three models: fixed registration, off-site registration, and joint registration, and promote the precise docking and contacting of the party organizations of the registration unit and scientifically set up service carriers. 87 "double registration" units in the city connect with the community and the community to determine 442 co-residential and co-construction service items. In addition to fixed registration projects, if the community encounters problems that need help from municipal departments to solve, they can place orders through the "full response" platform. Relevant departments take orders in combination with their own functions, further optimizing and improving the quality and efficiency of the registration work. Since the beginning of this year, 20 communities in the city have issued 328 tasks, and the registration units have actively participated and all received orders, helping the masses solve practical problems.
builds a "peace and war combined" mechanism. Comprehensively establish a mechanism for party members and cadres to "combine peace and war" to go to the grassroots level to contact grassroots, adhere to the ability to go to the grassroots level in peacetime and call in wartime, and promote party members and cadres at all levels to be based on normalization, continuously improve public satisfaction in carrying out contact and service work, base themselves on efficiency, carry out emergency drills, and strengthen the work force at the grassroots level in handling major emergencies.
Planning: Lan Chuanbin
Coordination: Wu Yonggong
Reporter: Li Xinxiong
Correspondent: Yuan Libo Li Chenglin
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