In order to further improve the service quality and increase the satisfaction of the people in service, Shandan County Social Security Center actively focuses on creating a "heart-warming" service environment, takes multiple measures to optimize services, and continuously improve the service awareness and service level of window units.
continues to strengthen learning and training, continuously improves comprehensive business capabilities, and through competitions, training and courseware explanations, the "one post specialization" is changed to "one post, two posts are perfect, and three posts are understanding" to ensure the timeliness, accuracy of the work and the satisfaction rate of the service objects.
continues to integrate handling matters and social security data, changing "multiple processing" to "one-window processing", and changing "mass running around" to "information running errands", so that the general public can enjoy more convenient and faster services, and ensuring the realization of the one-stop service goal of "more data running and fewer people running errands".
strengthens front-line supervision, arranges "duty leaders" to inspect and supervise the front-end window work from time to time every day, and requires all staff to think what the masses think and be anxious about what the masses are anxious about. If they can handle it on site, they will actively follow up and implement it if they cannot be solved immediately, and effectively solve the problems of the people. (Shandan County Social Security Center Liu Peihua)
This issue editor: Chen Rong
Editor in charge: Liu Bowu
Review: Yang Jiangang
Final review: Peng Ren
